Telecare STEPS Orange County
2100 N Broadway, Suite 101
Santa Ana, California 92706-2624
About Telecare STEPS Orange County
Telecare STEPS (Striving Towards Enhanced Partnerships) Orange County is a 105-member Full Service Partnership (FSP) in Santa Ana, CA. Eighty clients are referred by residential/locked facilities and 25 clients are referred by the Mental Health Court
Services are provided by a multi-disciplinary team that includes a psychiatrist, a nurse, a team lead, a clinical director, personal service coordinators with experience in drug and alcohol and mental health treatment, and Specialists in housing, education and employment. Employees with lived experience of their own bring an added benefit to the work with members. A member council gives programmatic feedback and input.
STEPS offers a low staff-to-client ratio and provides services both in the community and at our facility. Services are "wrapped" around the members based on their individual needs. Caseloads are shared among the clinicians in order that they know and work with all members. STEPS believes in a "whatever it takes approach" to support members in achieving their hopes and dreams.
Just the Basics
Population Served: Adults with serious mental illness (SMI) ages 18 and older. There are 80 Step-Down members, referred by residential or locked facilities, and 25 members referred from Mental Health Court.
Funded by: Orange County Health Care Agency
Telecare has created a recovery-centered experience for people served. Programs and staff strive to create an environment where a person can choose to recover. By connecting to each individual's core self and trusting it to guide the way, it is possible to awaken the desire to embark on the recovery journey.
Multidisciplinary team of clinicians, psychiatry, nursing and drug-and-alcohol, education/employment, and housing experienced staff.
Services and Supports
- Outreach and engagement
- Community-based, wrap-around services
- Intensive case management
- Individual and group rehabilitation counseling
- Money management/representative payee
- 24/7 availability
- Housing support
- Medication support and education
- Dual diagnosis treatment
- Vocational and educational services
- Linkage to financial benefits
- Monday - Friday: 8:00 a.m. to 5:00 p.m.
- Weekend(s): on-call
- On-call staff are available 24 hours a day, 7 days a week.
All clients are referred by the Orange County Health Care Agency.
- Adults, 18 and older, who are a resident of Orange County
- Persons diagnosed with a mental illness who are experiencing a mental health crisis, and who may have a co-occurring substance use disorder
STEPS Members Share Their Stories
Contacting A Family Member
Families are encouraged to participate in the treatment planning with our members, with the permission of the member.
Telecare is a family- and employee-owned company that has been treating individuals with serious mental illness since 1965. We specialize in innovative, outcomes-driven services for high-risk individuals with complex needs. Our programs are recovery-focused and clinically effective and are designed in partnership with local, county, state and other behavioral health organizations.