Telecare STEPS Orange County


2100 N Broadway, Suite 101
Santa Ana, California  92706-2624
714-245-6891 FAX

About Telecare STEPS Orange County

Telecare STEPS (Striving Towards Enhanced Partnerships) Orange County is a 105-member Full Service Partnership (FSP) in Santa Ana, CA. Eighty clients are referred by residential/locked facilities and 25 clients are referred by the Mental Health Court
treatment staff.

Services are provided by a multi-disciplinary team that includes a psychiatrist, a nurse, a team lead, a clinical director, personal service coordinators with experience in drug and alcohol and mental health treatment, and Specialists in housing, education and employment. Employees with lived experience of their own bring an added benefit to the work with members. A member council gives programmatic feedback and input. 

STEPS offers a low staff-to-client ratio and provides services both in the community and at our facility. Services are "wrapped" around the members based on their individual needs. Caseloads are shared among the clinicians in order that they know and work with all members. STEPS believes in a "whatever it takes approach" to support members in achieving their hopes and dreams.

Just the Basics

Members: 105
Population Served: Adults with serious mental illness (SMI) ages 18 and older. There are 80 Step-Down members, referred by residential or locked facilities, and 25 members referred from Mental Health Court.  
Funded by: Orange County Health Care Agency  

Recovery Model

Telecare has created a recovery-centered experience for people served. Programs and staff strive to create an environment where a person can choose to recover. By connecting to each individual's core self and trusting it to guide the way, it is possible to awaken the desire to embark on the recovery journey.


Multidisciplinary team of clinicians, psychiatry, nursing and drug-and-alcohol, education/employment, and housing experienced staff.

Services and Supports

  • 􀀁ƒOutreach and engagement
  • 􀀁ƒCommunity-based, wrap-around services
  • 􀀁ƒIntensive case management
  • 􀀁ƒIndividual and group rehabilitation counseling
  • Money management/representative payee
  • 􀀁ƒ24/7 availability
  • Housing support
  • Medication support and education
  • Dual diagnosis treatment
  • Vocational and educational services
  • Linkage to financial benefits

Office Hours

  • Monday - Friday: 8:00 a.m. to 5:00 p.m.
  • Weekend(s): on-call
  • On-call staff are available 24 hours a day, 7 days a week. 

Referral Process

All clients are referred by the Orange County Health Care Agency.  

Admission Criteria

  • Adults, 18 and older, who are a resident of Orange County
  • Persons diagnosed with a mental illness who are experiencing a mental health crisis, and who may have a co-occurring substance use disorder

STEPS Members Share Their Stories

Telecare is a great place that targets my mental and emotional instability, and stabilizes it by providing a support network that without it, I would be hopeless and lost.
Telecare is the best because they help me with my housing. I take classes here; they have helped me with getting a job and learning about my illness, and provide coping skills and teach me how to live on my own budget.
Telecare is such a nice program. Telecare has helped me a lot in my life. It has helped me to get a place to live. I like all the staff here, they have helped me get out of the hospital, and provide me comfort and a better lifestyle. Without Telecare, I would have been someone in bad shape, I would have been homeless or something. It’s a serious situation. I didn’t realize how serious it was until it was all gone. I appreciate them helping me to find a place to live. When I call the on-call, they always talk to me.
Telecare has helped me want to work and take care of myself and be able to succeed on the streets. I am happy to be out of the hospital. I have been in 10-15 hospitals. I talk to the staff and have conversations with them. I like going out with the groups, especially to the beach and paddling. I talk to the doctor about the things I don’t like about my medications. I feel happy and I feel safe when I am at Telecare. Me and my PSC took the bus to the mall. Before I was afraid, now I feel secure on the bus.
My life prior to coming to Telecare, I was very disrespectful, ornery, and rude to family members. Friends didn’t understand what was going on with me. I was using drugs almost every day, and I was on and off my meds. Then I ended up in jail due to using drugs and not taking medications as prescribed. When I got to Telecare, I got stable on my meds, I had a safe environment to come to, engaged in activities and groups, and got to meet people like me. It seemed like everyone was similar and the staff were great. Being here has allowed me to take care of my responsibilities and mend the relationship with my parents. I have also dropped friends that were a bad influences and that were on a bad track, and worked on the relationships with friends that wanted to be a part of my journey. I have been able to make changes for myself. I have gained new friends at Telecare because they also have similar goals and interests like my own. We attend groups and see each other at Telecare.
Telecare is land of opportunity.


Contacting A Family Member

Families are encouraged to participate in the treatment planning with our members, with the permission of the member.

About Telecare

Telecare is a family- and employee-owned company that has been treating individuals with serious mental illness since 1965. We specialize in innovative, outcomes-driven services for high-risk individuals with complex needs. Our programs are recovery-focused and clinically effective and are designed in partnership with local, county, state and other behavioral health organizations.