Outcomes & Results
Telecare programs help people live healthier, more independent and stable lives, with fewer crises and hospitalizations.
Telecare partners with health plans, hospital systems, and state and county agencies to provide services that make a difference. Below you'll find some of the ways our 90+ programs are positively affecting people's lives and making an impact in local systems of care.
If you'd like to learn more about Telecare as an organization, please feel free to explore our At a Glance page for a big picture view of our size, scope, and diverse expertise; our Clinical Approaches page to learn about our Recovery-Centered Clinical System; our Program Types page to see the full array of services we provide; or our Program Locations page to find a specific Telecare program.
We Help People to Feel Better Personally
We believe that respectful, recovery-centered services can make a difference in people's lives. After getting services at Telecare, clients company-wide responded to the Mental Health Statistical Improvement Project (MHSIP) Survey, and said:
Our programs and clients measure success in a wide variety of ways.
At our Gateway to Recovery program, for example, we want to ensure people are making strides toward their goals, having less symptoms, and feeling more empowered and in control of their own recovery. Here are some examples of how Gateway services are impacting the lives of its members:
We Help People Who Are in Crisis or Experiencing
Psychiatric Hospitalizations to Stabilize and Transition to Lower Levels of Care.
When a person is leaving longer-term institutional settings, the transition to community-based living can sometimes be challenging. Extra support can make a difference.
As an example, Telecare's STEPS program works with people during this time, including people who are at very high risk of rehospitalization. STEPS helps people establish supports and develop skills to reduce the crises and challenges that lead to acute hospitalizations and emergency department use, while also helping people feel stronger and better in their lives.
We Help People Transition to the Community
and to Lower Levels of Care
When people need crisis or acute care, we always do our best to ensure that people leave those programs feeling better, and with more options for ongoing support.
Orange County Tree House is one of Telecare's crisis residential programs, where people can get the short-term supports they need. Tree House helps people to go back to their homes and lives and avoid unnecessary hospitalization.
We Integrate Physical Health, Mental Health, and Substance Use Care to Help People Improve Their Overall Health
Telecare programs strive to help clients make improvements in both mental health and physical health -- by looking at their needs as a whole person. The results we've achieved for clients, and systems of care, have been encouraging and hopeful.
Our Inland Empire Health Plan program TIE CC was the first program at Telecare to implement a whole person care model, using dedicated care coordination supports. This approach is significant because the care coordination work is based in the behavioral health setting versus the physical health setting. The program has been effective in making an impact on both mental health and physical health.
We believe there are many ways to deliver whole person care. Another strategy we're using at Telecare is the data-driven morning meeting.
Our Sacramento SOAR program created and implemented this approach. It helps clients and staff look at what's going on in five important life areas: housing, income, psychiatric wellness, behavioral wellness, and physical wellness. The program then take steps that day to start addressing any barriers to recovery. So far, it's helping to prevent hospitalizations while also helping staff focus on the immediate needs of each individual client. You can learn more about that approach here.
We Help People Avoid Reincarceration and Criminal Justice Involvement
When people with mental illness transition out of jail and back into the community, the hurdles can be significant. We help people reimagine their lives, make progress in recovery, and stop the cycle of recidivism. Using Telecare's Recovery-Centered Clinical System (RCCS) to address Justice-Involved Mental Health (JIMH) issues has been key to creating a recovery-centered environment.
Orange County Whatever It Takes (WIT) is one of Telecare's collaborative mental health court programs. The program opened in 2012 and has served 177 non-violent offenders who had been diagnosed with chronic and persistent mental illness and who were homeless or at risk of homelessness. While participating in the WIT:
Telecare’s AB Services 109 (TABS 109) reintegration program, funded by Assembly Bill 109, has made a huge impact for its clients, focusing on both mental health and criminogenic needs. TABS109 also employs staff with lived experience to help encourage growth and support. This combined reintegration model has been extremely successful.
We Intervene Early to Prevent or Slow the Progress of Serious Mental Illness
We believe in the power of intervening early. One of Telecare's early intervention programs, VIPS, was the first in California to be certified by the PIER Training Institute. From its opening in 2010 to the summer of 2014, VIPS had completed more than 310 community outreach presentations to schools, healthcare organizations, and service providers. Here are just some of the results VIPS has achieved with the young people it serves: