Spectrum of Services

Telecare's Spectrum of Services includes community-based, acute, crisis, residential, and longer-term recovery programs. A fundamental principle at Telecare is that our programs help consumers work toward wellness and recovery by using their own hopes and dreams as a guide. All programs are designed with Telecare's Recovery-Centered Clinical System (RCCS) as their foundation. The RCCS encompasses evidence-based practices and unique approaches developed over our company's history.

 
 
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Community-Based

Telecare provides a range of services in the community for people with, or at risk for, mental illness. Our community-based services are designed for people who can successfully live independently in the community with intensive services and supports.

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Acute

Telecare's acute programs provide safe, therapeutic, and secure inpatient environments for indiviuals experiencing a mental health emergency. Services can be provided on a voluntary or involuntary basis. Our acute programs link individuals with ongoing care in the community to prevent readmission. The typical length of stay is 3-10 days.

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Crisis

Telecare's crisis programs help people experiencing mental health crises to regain a sense of stability and avoid more restrictive settings. Crisis programs are typically unlocked settings for people to enter on a voluntary basis.

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Long-Term Recovery

Telecare's longer-term recovery programs are supportive, structured, and secure inpatient environments designed to help clients in preparation for a move to the community and/or lower levels of care. The typical length of stay is 3-6 months or longer, depending on program parameters.

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Residential

Telecare's residential programs provide alternatives for individuals with mental illness who would otherwise be placed in higher levels of care, such as state hospitals and IMDs (Institution for Mental Disease). In home-like settings, residents address the issues and behaviors that put them at risk for institutional placement. 

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Community-Based

Telecare provides a range of services in the community for people with, or at risk for, mental illness. Our community-based services are designed for people who can successfully live independently in the community with intensive services and supports. 

Assertive Community Treatment (ACT)

The ACT model is a well-established approach for providing community-based services to individuals with complex needs. Services include assessment, services planning, housing assistance, pre-employment and vocational services, psychiatry and medication management, co-occurring disorder services, peer services, and assistance building natural supports. 

Full Service Partnerships (FSP)

FSP programs are California-specific community-based programs. FSPs are consumer-driven and highly collaborative programs that provide an array of wraparound services to individuals with complex needs, supporting people in addressing mental health symptoms and conditions, while building natural recovery supports and resources.

Case Management / Care Coordination

These programs provide strength-based wraparound supports for individuals with mental illness, but with less intensity than the ACT or FSP levels. With the goal of preventing readmission, discharge teams provide time-limited case management for individuals leaving inpatient environments. Care Coordination helps clients, primarily those with mental illness and chronic health conditions, to navigate the system of care, thereby the reducing use of emergency and inpatient services.

Prevention / Early Intervention

These programs provide psycho-education, early intervention treatment, and coping skills development for people at-risk for mental illness. Support and education are also provided to family members.

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Acute

Telecare's acute programs provide safe, therapeutic, and secure inpatient environments for individuals experiencing a mental health emergency. Services can be provided on a voluntary or involuntary basis. Our acute programs link individuals with ongoing care in the community to prevent readmission. The typical length of stay is 3-10 days.

Free-Standing Acute Psychiatric Programs

These programs are staffed by a multi-disciplinary team that provides assessment, symptom reduction, medication services, discharge planning, and resources and supports development. Along with being licensed by the state, a number of Telecare's inpatient acute facilities are Joint Commission accredited and Medicare certified.

Acute Medical / Surgical Hospital Programs

These programs are managed under contract with community medical surgical hospitals to provide specialized psychiatric and geropsychiatric services within the larger hospital, campus, or health system. Some medical surgical acute programs are Joint Commission accredited.

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Crisis

Telecare's crisis programs help people experiencing mental health crises to regain a sense of stability and avoid more restrictive settings. Crisis programs are typically unlocked settings for people to enter on a voluntary basis.

Walk-In / Urgent Care

These programs provide services to individuals who self-refer. Services include assessment, medication support, brief treatment, and links to community services. The typical length of stay is 6-8 hours.

Crisis Stabilization / 23-Hour

These programs provide screening/triage, medication support and brief treatment in a safe, protective setting. These programs are sometimes co-located with acute inpatient programs, allowing for a 'warm hand-off' transfer when needed. The typical length of stay is up to 24 hours.

Crisis Residential

These programs offer short-term residential support, medication services, and links to community services. They can also serve as a 'step down' for those preparing to leave the hospital and return to the community. The typical length of stay is up to 30 days.

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Long-Term Recovery

Telecare's longer-term recovery programs are supportive, structured, and secure inpatient environments designed to help clients in preparation for a move to the community and/or lower levels of care. The typical length of stay is 3-6 months or longer, depending on program parameters.

Secure Residential

These programs provide psycho-social rehabilitation and emphasize skills-building and linkage to community supports. Services include individual treatment, therapeutic group activities, medication support, pre-vocational and social work support. 

Medically-Oriented Secure Residential

These programs include skilled nursing facilities, which focus on older adults, those with chronic healthcare needs, and specialized programs for those with neuro-behavioral disorders.

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Residential

Telecare's residential programs provide alternatives for individuals with mental illness who would otherwise be placed in higher levels of care, such as state hospitals and IMDs (Institution for Mental Disease). In home-like settings, residents address the issues and behaviors that put them at risk for institutional placement. 

Transitional Residential Treatment

These programs focus on skills development and community integration. Therapeutic services include community-based transitional services, recovery-focused groups and activities, medication management and education, transportation, and intensive case management. The typical length of stay is up to 18 months.

Longer-Term Residential

These programs provide individualized recovery planning, support with daily living activities, crisis intervention, family and social relationship development, and medication assistance.

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