Telecare's Mission: Focus on Excellence and Effectiveness

Last month, we introduced Telecare's new mission statement. This month, we offer a deeper view into what it means to provide excellent and effective services.

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By Anne Bakar, Telecare President & CEO

To be an excellent service organization, we have always focused on learning and growing our capabilities.

In particular, we continuously work to improve in three major areas:

  • Providing excellent clinical quality,
  • Delivering excellent services to our partners, and finally,
  • Creating an environment that is a great place for employees to work.  

Although we measure our progress in these priority areas over time, with the additional focus on effectiveness we see the opportunity to be more systematic and rigorous in our approach.

This means delivering care that makes a measurable difference in people’s lives, and can be demonstrated with outcomes. Internally, we also recognize that data can be used operationally to make more informed decisions and improve practice.

While this is a long-term focus that will involve new technology and tools, there are specific ways we are working on excellence and effectiveness right now: from new program models, to new leadership, and more. This issue includes several of our latest efforts and we will continue to share more in the months ahead.

Please feel free to reach out to us and let us know your thoughts and ideas. We encourage and welcome your feedback.

February Links We Love!

Stock images of people living with mental illness range from insensitive to downright cringe-worthy. The organization Be Vocal: Speak Up for Mental Health created the Be Vocal Collection, a selection of free photos that counteract the often grim, one-dimensional portrayals of people with mental health conditions. You can read more about the inspiration behind the project here.

Every month, Sidewalk Talk, a community listening project based in San Francisco, sets up listening events in various cities, where trained volunteers make themselves available for mini therapy sessions with anyone who needs someone to talk to. Sidewalk Talks will be hosting numerous listening events in San Francisco and Oakland in March.

February Leadership Announcements

We welcome the newest additions to the Telecare family:

Cindy S. Robins

New Administrator at Telecare Partners in Wellness program in San Jose, CA.


Renee Chiasson Rouwhorst

Director of Opportunity, Learning, and Leadership Development at Telecare's Corporate office in Alameda, CA.

Vanessa F. Garcia 

New Administrator at the Los Angeles Area 4 Full Service Partnership (FSP) program in Los Angeles, CA.


We are pleased to announce the promotions of the following Telecare leaders:

Stefan Bain

Was promoted from Clinical Director to Administrator at AgeWise in San Diego, CA.

 

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Verlonda Vaughn

Was promoted from HRIS Supervisor to HRIS Administrator at Telecare's Corporate Office in Alameda, CA.

Telecare Welcomes Back Mary Ann Tocio to Board of Directors

Mary Ann Tocio, Telecare Board of Directors Member

Mary Ann Tocio, Telecare Board of Directors Member

Mary Ann Tocio, who served for 23 years as President and Chief Operating Officer of Bright Horizons Family Solutions, will be returning to Telecare Corporation’s board of directors.

"It is an honor and a privilege to announce Mary Ann's return to our board of directors," said Anne Bakar, President and CEO of Telecare. "She previously served on our board for five years, starting in 2001. Since then, we have been grateful to count on her as a trusted friend and advisor. I am delighted that she will be rejoining Telecare at such an important time in our history."

Before joining Telecare’s board, Mary Ann was the President and Chief Operating Officer of Bright Horizons Family Solutions, the world's leading provider of employer-sponsored childcare, early education, and work/life solutions. Bright Horizons has over $1.4 billion in revenues and operates more than 900 centers in four countries. In total, more than 26,000 Bright Horizons staff members provide care to more than 100,000 children. Bright Horizons has been recognized 16 times as one of Fortune Magazine's "100 Best Companies to Work For in America."

At Bright Horizons, Mary Ann was responsible for all domestic and global operations. She retired from her position in June 2015.

In addition to her work at Bright Horizons, Mary Ann has served on private, not-for-profit, family-owned, and publicly-traded boards including Horizons for Homeless Children, Harvard Pilgrim Health Care, Burlington Stores, Dana Farber Cancer Institute, Civitas Solutions, and Zany Brainy. Mary Ann received her MBA from Simmons College Graduate School of Management, and was honored by Simmons with the Phyllis Rappaport Alumnae Achievement Award, which recognizes alumnae who further the school's tradition of creating broader opportunities for women.

“Mary Ann’s leadership experience building high-quality, mission-driven service organizations on a scale that is much larger than Telecare will be extremely valuable as we grow. We will also learn from her vast knowledge about how to effectively engage our diverse workforce in our future mission."  Anne continued, “She has a great appreciation for our work in behavioral health and will be a tremendous partner. We are so lucky to have her join us at this important juncture in health care.”

"I am truly pleased and excited to be back on Telecare's board of directors," said Mary Ann. "I deeply appreciate Telecare's foundational values, and even more importantly, its commitment and willingness to learn, grow, improve, evolve, and do whatever it takes to help real people change their lives for the better. I look forward to the future that lies ahead."

Telecare Partners in Wellness Open House

The Telecare Partners in Wellness program, along with the County of Santa Clara and Third Sector Capital Partners, Inc., hosted an open house for community stakeholders and members on February 8 at their new facility in San Jose, CA.

"Telecare opens many new programs, but this has been a unique experience in terms of the level of effort invested by so many parties to launch this innovative model,” said Anne Bakar, President and CEO of Telecare. "We are thrilled to have been chosen by Santa Clara for this important work. It is in perfect alignment with the value we place on public/private partnerships as the industry shifts toward performance-based funding.”

Opened on September 14, 2016, Telecare Partners in Wellness is the nation's first mental health focused Pay for Success (PFS) project. The program aims to provide community-based mental health services to individuals in Santa Clara County who have a severe mental illness, with the goal of measurably improving wellbeing and quality of life while reducing more costly service usage, including the psychiatric emergency room and inpatient psychiatric settings.

PFS is a performance-oriented contracting model that drives government resources toward social programs that best provide results to the people who need them most. Through this model, Santa Clara County has contracted Keith Humphreys of Stanford University, who is conducting a rigorous 6-year evaluation of the program.

“With this project and our prior Pay for Success project, the County is better defining our objectives in serving vulnerable populations, and is creating incentives that ensure service providers achieve those objectives,” said Chief Assistant County Counsel Greta Hansen. “Through the evaluations of each program, we will have a much better understanding of how to further increase the impact of these and other programs going forward.”

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Speakers for the event included Anne Bakar, President and CEO of Telecare; Greta Hansen, Chief Assistant County Counsel for Santa Clara County; Kavita Narayan, Deputy County Counsel for Santa Clara County; Toni Tullys, Director of Behavioral Health Services for Santa Clara County; Miguel Marquez, Chief Operating Officer for Santa Clara County; and Caroline Whistler, President and Co-Founder of Third Sector Capital Partners, Inc.

We welcome the chance to participate in this innovative partnership with Santa Clara County and Third Sector, and are honored to have the opportunity to provide services in a new area.

Garfield's Five-Star Quality Measures

In the spirit of providing excellent and effective services, we are proud to spotlight our Garfield Neurobehavioral Center in Oakland, CA.

Recently, Garfield achieved a five-star quality rating for their long-stay resident services from the Centers for Medicare and Medicaid Service’s Nursing Home Compare quarterly evaluation.

Five stars is the most up-to-date reflection of how a nursing home is performing. These quality measures are set-up to capture and report clinical outcomes every quarter, which means programs not only have to meet specific quality benchmarks, but they must sustain them in order to keep their five-star rating.

“Craig and his team at Garfield achieved their five-star rating by transforming their morning huddle with the staff,” said David Farrell, Vice President of Subacute Operations at Telecare. “With the consistent exchange of information during these meetings, staff are aware of issues and are able to notice subtle changes in their clients, and can act on them before they turn into something serious.”

The meetings occur every morning with a rundown of client concerns and progress. The check-ins ensure that staff are held accountable for their own work, as well as the performance of their peers.

“The community meetings in the morning have created a team atmosphere for the staff,” said Tara Leiker, Interim Director of Rehabilitation at Garfield. “Employees are able to be more vocal in the morning meetings, which has helped change the culture to a more collaborative one.”

“The morning meetings have also gotten staff more aware of what is happening and the goings on of the program outside of their own workload,” said Norman Biala, Minimum Data Set (MDS) Coordinator. “The meetings are a big part of making sure we reach our goals—in order to maintain five stars, we need all staff to be involved.”

Along with open communication among staff, the team at Garfield has increased on-the-floor involvement from the managers.

“Having the management team taking on more rounds and being on the floor has shown the staff that the managers are really invested in the program,” Tara said. “Changing the management system away from a top-down approach has helped create positive morale among the staff and more accountability among the management team.”

In addition to improving communication among staff and management, residents are given an avenue to participate in their care through monthly resident counsels, where they can voice their concerns and know they are being heard.

The operations overhaul has proved to be beneficial. Garfield’s quality measurements in the last quarter show that pressure ulcers among residents have minimized, restraints have not been used, and falls have decreased.

Way to go, Garfield!

Telecare Opens Horizon View MHRC in Ventura County

On December 28, Telecare opened the Horizon View Mental Health Rehabilitation Center (MHRC), a sub-acute inpatient facility located in Ventura, CA. Created in partnership with Ventura County Behavioral Health, the new program is a 16-bed locked facility serving adults aged 18 and older.

The new facility is a recovery-oriented space that provides residents with a living room, an open café, an outdoor environment, and an inspiration studio for the program's various activities. Residents also have access to their own private bedrooms and bathrooms. 

To get ready for the program's opening, Telecare hosted a Family and Friends Gathering on December 6 to welcome the families of the members who were scheduled to transfer to the MHRC from a neighboring county’s facility.

We are glad to partner with the county to provide these members with the opportunity to recover in their home community where they can be closer to their family, friends, and supports.

Introducing Our New Mission Statement

By Anne Bakar, Telecare President and CEO

The past year, we made the important decision to review and refine our organizational mission, to reflect our future direction — and how we are meeting the changing needs of the clients, customers, and communities we serve.

We are happy to share our new mission statement with you today.

Here are some highlights of what's new and improved.

  • Behavioral Health: We’re broadening our orientation beyond serious mental illness to include co-occurring substance use issues.

  • Excellent & Effective: We’re focusing on outcomes and measurable results as well as striving for excellence.

  • Complex Needs: We’re expanding our services to address the multi-faceted, complex needs of our clients including physical health issues, substance use education and treatment, intellectual disabilities, justice involvement, and a myriad of social needs that can impact a person’s stability and recovery.

  • (Health) Hopes & Dreams: We’re actively moving toward whole person care, and explicitly recognizing that hopes and dreams are what motivate people.

We will share more detail about the changes it contains in the months to come. In the meantime, we welcome and encourage your thoughts on our mission. Please feel free to reach out and share your feedback.

Patrick Kennedy: New Frontier of Mental Health and Addiction

On January 24, Telecare was thrilled and honored to attend Patrick J. Kennedy’s special presentation, The New Frontier of Mental Health and Addiction.

Telecare’s President and CEO, Anne Bakar, and SVP of Development, Faith Richie, were honored to be invited to this galvanizing event.

Held in Washington, D.C. at The Kennedy Forum, the event focused on creating and unifying a bold Frontier Plan to advance parity enforcement, early intervention and prevention, and an integrated system of care — and give Congressional members a guide on what they can do, regardless of their party, to address mental health and addiction issues, which are having profound impact on our nation and millions of individual people every single day.

“Patrick Kennedy is an inspiration and a visionary on so many levels,” said Anne Bakar. He is personally inspiring because of the powerful way he talks of his own recovery and the challenges he overcame to reclaim his life and his family.  However, like the Kennedys before him, he is a powerful political agent of change. He had powerful allies at the Forum from both sides of the aisle, including Senator John McCain and Congresswoman Nancy Pelosi. He also had a comprehensive guide for the 115th Congress regarding how we, as a nation, can provide the tools, treatment and support to transform the system and transform lives.”

Faith Richie said, “He’s an amazing reminder to all of us that in times of uncertainty, we have to double down, and recommit to our purpose. He shows us that it all starts with the individual and their personal story of recovery. From there, everything is possible. Our job is to respect the individual and do whatever we can to support that journey.”

New Leadership Announcements

We are pleased to announce the promotions of the following Telecare leaders:

Washington State

Pam Eggleston

Promoted to Regional Director of Operations in Washington State.


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Thurston and Mason Counties, WA

Tyvonne Berring

Promoted to Program Administrator at Thurston Mason Crisis Triage, an evaluation and treatment center that serves Thurston and Mason counties in Washington. 


Contra Costa County, CA

Clearnise Bullard

Promoted to Administrator at Hope House, a crisis residential facility in Martinez, CA.

Sub-Acute Successes

Recovery Stories

The Recovery Center at Sarpy program is a Mental Health Rehabilitation Center (MHRC) in Bellevue, Nebraska. The program serves the entire state and is designed to assist adults living with a mental illness who have left acute psychiatric care in a local or state hospital, crisis center, or correctional facility, in preparing to return to their homes or lower levels of care. 

In this video, members share with us about how the services they received at the Recovery Center at Sarpy have helped in their recovery. 


MHRC Notable Statistics

Our MHRC's are designed to help residents prepare to move to the community and/or lower levels of care. The goal of these programs is to promote a sense of hope in residents for future roles in their community. The services provided at the MHRC programs are rooted in the RCCS, which supports a vision of recovery through empowerment, choice-making skill development, goal direction, and linkage to community supports. The charts below show the commitment to our no force first practices at two of our facilities in Alameda County. 

ADVERSE EVENTS This is part of a long-term campaign started in 1998 to reduce the trauma on residents’ lives by reducing the use of seclusions and restraints. This chart shows long-term improvement and the benefits of a sustained campaign.

Villa Fairmont MHRC

Our Villa Fairmont program has evolved many times over the years to meet changing needs of Alameda County. The program offers two components: 

  • Villa Classic offers sub-acute treatment for members coming out of acute care settings and serves adults and transition aged youth in a secure setting,
  • Villa Flex attempts to fill the gap in the system by creating a place for members who would benefit from a longer stay in a sub-acute facility. 

The graph here shows the benefit of our long-term campaign to reduce the trauma on member's lives by reducing the use of seclusions and restraints.

ADVERSE EVENTS 1998-2015 Gladman cares for some of the most acutely ill, sub-acute level clients in the system. The data reflects that while the client acuity and assaults slightly rose over the past seven years, the rate of seclusions and restraints remained at or near zero. This reflects the Gladman staff’s commitment to Telecare’s RCCS.

Gladman MHRC
The Gladman MHRC program cares for some of the most acutely ill, sub-acute level clients in the system. The 40-bed MHRC serves individuals whose psychiatric disabilities require extensive rehabilitation services beyond those provided in typical sub-acute settings. 

The data in the graph reflects that while the client acuity and assaults have slightly rose over the past seven years, the rate of seclusions and restraints remained at or near zero. This reflects the Gladman's staff's commitment to the RCCS. 

Links We Love!

image via giphy

image via giphy

FY15-16 Year in Review: Video + Annual Report

FY15-16 was a year of growth. We welcomed new members to our leadership team, introduced new technology at our programs, and created more learning opportunities for our staff and members than ever before. We served more than 31,000 unique individuals across eight states and 90+ programs.

This year, we worked with counties and health plans to address co-occurring conditions, strengthened our justice-involved mental health interventions, embraced a new population management model, and we opened the nation’s first mental health pay for success program.

We invite you to take a look at the video and read the report below to learn more about our achievements from FY15-16.

President and CEO Anne Bakar spotlights the organization's COEG Program.

Links We Love: November

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  • To support families who are struggling with hunger this season, give back to your community by donating to your local food bank.
  • According to NAMI, 68% of people living with a mental illness report that the holidays make their conditions worse. To combat this, NAMI shares ways to manage the "Holiday Blues."
  • Children who are on the autism spectrum can experience everyday situations differently–one of which is processing sensory information. Due to the commotion that comes with public events, Autism Speaks is partnering with the Noerr Programs Corporation to host Sensory-Friendly Santa programs on November 20 and December 4, where extra care has been taken to support these sensory and developmental needs of children who are on the autism spectrum.

Celebrating Success

We have a lot to be thankful for this year. We grew our range of services, created new partnerships, and continued to help our members recover their hopes and dreams.

This month, our members took the time to reflect on the services they received, and how being at Telecare has helped them in their recovery. The videos below are some of the success stories that they have shared with us. We are inspired by their spirit and truly touched by their kind words. We hope you enjoy them too. 


Los Angeles Older Adults

The Los Angeles Older Adults (LAOA) Prevention and Early Intervention (PEI) program was designed to assist underserved older adults 55 and over with various levels of behavioral health risk. The prevention component of the program promotes positive cognitive, social, and emotional development, and encourages a state of well-being. The early intervention component of the program aims at recognizing warning signs and addressing risk factors with the goal of avoiding the need for more extensive behavioral health treatment.

In the video below, we hear from Tom, a graduate of LAOA, who shares how learning the proper coping skills led to his renewed hope and take on life. 


Jay Mahler Recovery Center

The Jay Mahler Recovery Center is a voluntary, unlocked crisis residential unit that provides intensive mental health and psychiatric treatment services in a safe, welcoming environment.

Tatyana, shares what brought her to Jay Mahler and why it is so important to get help if you need it. 

San Diego County Recognizes Behavioral Health Court Program

This month, the DA NewsCenter in San Diego commended Telecare's Mental Health Collaborative Court program.

"Behavioral health court offers a win-win solution where the offender becomes an integrated member of society," said San Diego Chief Deputy District Attorney Summer Stephan. "It avoids further victimization of other members of our community and it solves the root issue."

San Diego Mental Health Collaborative Court was created to support incarcerated individuals to successfully reenter the community. Assessment begins while the individual is still in jail, and services start as soon as they are released. Individuals must commit to the full 18 months in order to participate in the program, regardless of how many months they have left to serve in jail.

One graduate, Michael Bradus, spoke about his time at the program.

"I was on the streets because I didn't want to live anymore. It was the caring people here that said I had some self-worth," Michael said. "Because of the program, I am two years clean now and I am dedicating my life to giving back to other people."

Michael is currently participating in a Department of Rehab program where he is studying to be a drug and alcohol counselor, and hopes to become a social worker. 

"I am very proud of the people that are graduating today that are in behavioral health who agree to take on this probation because it's a hard program to get through," said Superior Court Judge of San Diego County Polly Shamoon. "For a lot of these people, everything about them is monitored every day and they could easily quit and walk away and they don't and we have a lot of great success stories."

Keep Going on the Road to Recovery

Telecare’s CHANGES program in East Oakland, CA, offers co-occurring services to individuals who are diagnosed with mental health and substance use issues, and who are also frequent users of emergency psychiatric care. The staff there are supportive and patient—they understand that recovery is far from a neat process.

Jordan Boehler, Team Leader at CHANGES, has shared a story about Sasha, a member who is learning about the highs and lows of recovery, and, most importantly, to never give up.  


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Sasha and Jordan

Sasha and Jordan

Beginning the Journey

When Sasha moved to Alameda County from San Francisco two years ago to flee an eviction, she brought some of her roommates and all of her cats with her. She, like her roommates, struggled with daily heroin, alcohol, and cocaine use. Heroin allowed her to temporarily ignore the pain in her right hand, now completely numb from carpal tunnel syndrome. Alcohol drowned out the depression and the guilt for the choices she made that had landed her in this financially-strained, drug-filled situation again. Cocaine helped her focus on her job, and helped keep her awake. She used to be a nurse, working full-time in a hospital. She felt she had become nothing, with nothing to show for it.

Her roommates’ addictions, like her own, were sustained by part-time employment. Sasha was a home health aide and while she was in significant debt, she didn’t hold her roommates accountable for their financial obligations and never squeezed them for rent. Chaos became the status quo. People—some she knew, some she didn’t—coming and going 24 hours a day made the house seem more like a multi-service center than a residence. Nights were filled with anguish and no sleep, and turned into days with occasional violence and recuperation from the drug use the night before. On top of the guilt, shame, pain, and loneliness Sasha felt, her financial burden continued to pile up to the point where she felt that there was no way out. She wanted to kill herself again—she had tried three times before—and was quickly running out of options. It was at this point when the Oakland Community Support Center referred Sasha to CHANGES.

After completing an intake on the Intensive Case Management (ICM) team, Sasha was connected with a staff therapist to address her depression and suicidal ideation. She consistently met with both her therapist and her case manager every week. She and her therapist developed a strong therapeutic rapport and would go on walks together or to get coffee at Philz. She engaged actively in Cognitive Behavioral Therapy (CBT) exercises to stop and evaluate the negative automatic thoughts, mindfulness activities to ground herself in times of emotional distress, and Recovery-Centered Clinical System exercises to address individual problems as they came up.

Slowly, as Sasha practiced these techniques, she began to apply them without external prompting or conscious effort—replacing the unhealthy habits of her past. Her mood improved and she acknowledged that while her suicidal thoughts remained, they were less distressing. Over a period of months, Sasha grew more confident in her ability to make decisions that she wouldn’t be ashamed of afterwards: she didn’t take in an old friend that she knew she couldn’t care for, she began asking for rent, and she continued to check in weekly with her CHANGES case manager. She began to put her own wellness first over the dependent needs of her roommates and she began to set boundaries with them.

Additionally, Sasha attended orientation at Sparkpoint at Eastmont Mall for debt management and financial assistance. She connected with a personal care provider at PATH Lifelong Medical Center and finally got surgery for carpal tunnel syndrome in her right wrist. She signed up at the methadone clinic with a roommate and attended daily. Things seemed to be looking up, and for a month or two all was well. This was her first time off of IV-heroin in more than 10 years.

Pushing Through Relapse

These changes, however, were hard to maintain. Due to the absence of heroin and the presence of ongoing stress, Sasha’s cocaine and alcohol use both increased. Dealing with the debt and the consistent interpersonal issues with her roommates was taking its toll and she felt she was again without anywhere to turn. While she continued to attend the methadone clinic each morning with one of her roommates, her appointment attendance both at Sparkpoint and at CHANGES declined significantly. She didn’t return calls. Her debt increased. She grew angrier with herself, guiltier, and more fed up with her roommates. Finally, when she had to put down one of her cats because she couldn’t afford the veterinary care, she called her therapist at CHANGES and reconnected. She was lost, felt guilty and suicidal, and needed help.

Recently, she participated in the Clinics on Demand Tele Detox pilot at CHANGES to detox from her daily alcohol use. After seven days of healthy, successful, in-home detox, she is no longer drinking and has been tapering off her daily cocaine use with the help of the CHANGES psychiatrist and Strattera, a non-stimulant based medication designed to help her focus. She no longer reports any suicidal thoughts, and has been successfully navigating her interpersonal relationships with healthy boundaries. She is increasing her hours as a home health aide, and her sights are currently set on restoring her license to practice as a nurse. While she knows she still has a long way to go, she is proud of how far she has come with the help of CHANGES.

This is what recovery looks like.

A Family's Thanks to the Sonoma ACT Team

Sonoma ACT Team

Sonoma ACT Team

Approximately 33% of the homeless population in America are individuals living with serious mental illness.

Stable housing is critical not only because it provides a roof over members' heads, but also because it offers members new ways to gain independence and learn important life skills.

Telecare's Sonoma ACT Team has been providing mental health services in Sonoma County for 10 years—and for the past three years, has been running an innovative housing project with HUD and Sonoma Housing Authority. 

What makes this housing project special?

The four-plex apartment building offers affordable housing to eight ACT members.  

“This has been a great model for making a real difference in our members' recovery,” said Alice Jean "AJ" Rylaarsdam, Administrator. “Members often say it's the best housing they've ever had—it really is this community of recovery and support for each other.”

“By providing a stable, supported living situation with other ACT members, our members have created a community of kindness, friendship and mutual support in all aspects of recovery and daily living,” AJ said. “We're very proud of our program here at Sonoma ACT.”

Another cooperative housing project will be opening soon. This will be in coordination with a behavioral health program which will run a 12-bed board and care. All 12 residents will be men transitioning from out of county locked facilities, back into the community and will become members of the ACT program to support their success.

The ACT team recently received the following accolade from the family of one of its members.


Dear Board Members and County Administrators:

The Ernst family wishes to express its deepest appreciation to Telecare Santa Rosa, for the excellent care they have provided our family member, Ben, the past three years. We fully realize Ben has been a taxing client for more than 30 years, and his care has involved many of the county's best efforts to assist him while he went from relapse to relapse.

I am not wise enough to fully understand why his placement with Telecare proved to be the successful one, but I can personally testify that he felt he was a partner in planning a better future for himself during his intake interview when Alice Jean "AJ" Rylaarsdam, Program Administrator, kindly asked him how the program might help him in his recovery. From there, he was placed in a newly remodeled duplex, with a very compatible roommate, and was able to have his medications delivered to him. Ben knew he had 24-hour access to staff and fully agreed to follow the program's client-centered rules.

This Recovery-Centered Clinical System (RCCS) works for our son. He still battles with his delusions, but has made full use of the psychological counselling offered by Telecare. For the last year, Ben has been volunteering at the food pantry adjoining  his church and has a perfect record in showing up on time every week. He has profited much from this work and is proud to give back to the county that has given him so much. 

Ben frequently expresses the wish that his friends who are still living in board and care situations could find placement with Telecare. He is certain their lives would be improved by the high quality staff and encouraging program offerings. It is our hope that that greater numbers can be accepted in the future. Meanwhile, we thank God and the Sonoma County Behavioral Health Administrators operating under the leadership of Mike Kennedy for continuing to fund this amazing program.

Nursing Employment Opportunities

Thurston and Mason Counties, WA 

The Telecare Thurston Mason Crisis Triage program is a secure, 10-bed evaluation and treatment center serving the community 24 hours a day, seven days a week. Telecare provides recovery-centered crisis treatment, including initial screening and assessment, onsite medical screening, stabilization services, medication management, and linkages to ongoing treatment services. The customer is currently Thurston Mason Behavioral Health Organization, which covers both counties.

Licensed Practical Nurse (LPN)
The Acute LPN provides services related to the safe and appropriate administration of medication as prescribed by the physician. The Acute LPN provides documentation to the treatment team of response to treatment and notifies all parties of clinical changes of condition, provides direct client support, and coordinates services to assigned clients using psychiatric rehabilitation principles and Telecare's recovery philosophy.

Registered Nurse Supervisor (RNS)
The Acute RNS supervises and performs activities that are carried out by professional and paraprofessional nursing personnel using psychiatric rehabilitation concepts and Telecare's recovery philosophy. The
RNS is in charge of coordinating care provided on each shift and focuses on maintaining the highest quality possible
of services rendered.