Advocating for Full Service Partnership Services in California

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(L to R): Kristen Go, CalMatters; Anne Bakar;  Dr. Veronica Kelley, Orange County Health Care Agency; Robynne Rose-Haymer, Capitol Impact

Quick Facts

  • Telecare operates 49 FSPs in 15 California counties

  • We opened California’s first FSP in partnership with Alameda County in 1994: Steps Toward Reaching Independence, Dignity, Empowerment, and Success (STRIDES).

  • STRIDES demonstrated outstanding outcomes in a controlled study 20 years after opening, and has continued to deliver excellent and effective services, adapting to the changing needs of the community

  • We currently serve 10,000 people in our FSPs

  • Our programs have resulted in:

    • 77% reduction in acute hospitalization days

    • 85% reduction in sub-acute days

    • 98% reduction in jail days

    • 74% reduction in homeless days

As California’s largest and premier provider of Full Service Partnership Services (FSP), Telecare Corporation was featured at the Steinberg Institute’s Vision 2030 Symposium on February 25, 2025. The event hosted visionary leaders to set the stage for future work of the public policy institute and the field.

Anne Baker, President and Chief Executive Officer of Telecare was invited to participate in the panel Addressing Homelessness and Behavioral Health. Moderated by Kristen Go, Editor in Chief of CalMatters, Anne’s co-panelists were Dr. Veronica Kelley of Orange County Health Care Agency, and Robynne Rose-Haymer of Capitol Impact. Anne has served on the Board of Directors for the Steinberg Institute since 2021.

Key takeaways from the lively afternoon panel:

  • High FSP efficacy: this evidence-based intervention successfully reduces adverse outcomes for people with serious mental illness. Telecare’s pay-for-performance pilot resulted in a 66% reduction in hospital days and a 93% reduction in in-patient days saving Santa Clara County $2.6 million.

  • Proposition One Implementation: As California implements the Behavioral Health Services Act (Prop 1), Anne advocated for cost-effective, person-centered approaches to enhance the impact of FSPs including: more tiered services, increased discharge resources for individuals transitioning out of FSPs, more housing for individuals in FSPs, and greater alignment between state and counties to standardize goals and data collection.

  • Partnership: Dr. Veronica Kelley, Director of the Orange County Health Care Agency, and Anne highlighted ways that their partnership has been successful.

(L to R): CA State Senator Scott Wiener (San Francisco and San Mateo Counties), CA Assemblymember Gail Pellerin  (Santa Clara and Santa Cruz counties), Rebecca Bauer-Kahan, Assemblymember (Contra Costa and Alameda Counties), & Darrell Steinberg, Steinberg Institute Founder and former Mayor of Sacramento