280 17th Street
Oakland, California 94612
510-261-3584 FAX

About Alameda STRIDES

Based on the Assertive Community Treatment (ACT) model, STRIDES of Alameda County is an intensive community support service for individuals with severe mental illness (SMI), many of whom would otherwise require extended care in institutional settings. STRIDES serves individuals who are high utilizers of mental health services and who are considered to be at great risk for psychiatric hospitalization.

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In addition, STRIDES is based on a recovery-centered model that assumes regardless of the degree of impairment, almost all individuals have the potential to succeed in the community when needed supports are available. The recovery-centered model incorporates the belief that consumers of mental health services should determine what is important in their lives. Working within this philosophy, STRIDES strives to provide very welcoming and respectful services, utilizing a member-centered, individualized approach emphasizing personal choice and empowerment.

ACT programs use multidisciplinary teams that include psychiatrists, nurses, masters-level clinical staff and personal service coordinators. Some staff may be consumers who are in recovery themselves.

Opened in 1994, STRIDES was started to offer assistance to members so they can reside successfully in the community and increase their choices in living, learning and working while using less of the of the more restrictive, high-cost county mental health services.

Just the Basics

Members: 140
Population Served: Adults ages 18-62 with severe mental illness
Funded by: Alameda County Behavioral Health Care Services and federal financial participation in the Short-Doyle/Medi-Cal system

Recovery Model

This program follows Telecare’s Recovery-Centered Clinical System (RCCS), an innovative recovery framework that incorporates the latest research and evidence-based practices. RCCS emphasizes doing no harm and supporting and enlivening recovery. The recovery model incorporates such approaches as motivational interviewing, cognitive behavioral therapy, dialectical behavioral therapy (DBT), harm reduction, and other consumer-centered therapeutic interventions.

Services and Supports

All services are person-centered with the goal of enhancing an individual’s safety, health and quality of life. Services include, but are not limited to:

  • Medication and symptom management
  • Coordination of health care
  • Increasing social supports
  • Supportive counseling
  • Family Connection
  • Addressing internalized stigma
  • Psychosocial assessment
  • Independent living skills training

Office Hours

  • Monday - Friday: 8:30 a.m. to 5:00 p.m.

Crisis Services

We guarantee on-call staff on-site within an hour of a crisis call from 5 p.m. – 8:30 a.m., 365 days a year.

Referral Process

STRIDES members are referred from our local IMD (Institution for Mental Diseases) facilities, MHRCs (Mental Health Rehabilitation Centers), state hospitals, and the criminal justice system. Hard-to-place, high risk members are identified by the facility social work staff. The social work staff asks whether the individual would like additional support services when they are placed in the community. If the member agrees to services, the social worker moves forward with the referral. The referral is forwarded to STRIDES' county contract monitor for prioritization and final approval. Our program then works to coordinate discharge planning and community care with all care providers.

Admission Criteria

STRIDES is a voluntary program accepting individuals with a diagnosis of major Axis I mental illness such as schizophrenia, major depression disorder, or bipolar disorder. Our mission is to work closely with Alameda County Behavioral Health in providing services to high utilizers of Alameda County behavioral health services; acceptance into STRIDES is based on Alameda County’s assessment, prioritization, and recommendation. Individuals accepted into STRIDES must have Medi-Cal or be Medi-Cal eligible.

Contacting a Family Member

The involvement of family members is a very important aspect of recovery. We strive to provide support in strengthening our members’ family relationships and extended support systems.

Per HIPAA (Health Insurance Portability and Accountability Act) guidelines, staff members cannot release any client information without a signed authorization.

What Makes Us Different

STRIDES is one of the oldest ACT programs in California. Many of our members have been enrolled in STRIDES since we opened. For members who have been stable for a long time, we have developed a STEP-UP group to prepare our members for more independence from STRIDES.

STRIDES has many ways of celebrating our members. We strive to empower them by having a Member Advisory Council. The Member Advisory Council has input into how the program is run and helps plans celebrations. We celebrate all the major holidays with our members including parties, luncheons and barbeques.

About Telecare

Telecare is a family- and employee-owned company that has been treating individuals with serious mental illness since 1965. We specialize in innovative, outcomes-driven services for high-risk individuals with complex needs. Our programs are recovery-focused and clinically effective and are designed in partnership with local, county, state and other behavioral health organizations.