Alameda Assisted Outpatient Treatment and Community Conservatorship


280 17th Street
Oakland, California  94612

510-452-9020 Main
510-261-3584 Fax

About Alameda AOT/CC

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At Telecare’s Alameda Assisted Outpatient Treatment (AOT) and Community Conservatorship (CC) program in downtown Oakland, our goal is to work closely with existing community resources to assist individuals with transitioning back into their community.

We know that the journey to recovery can be a tough one, and we believe that no one should have to go through it alone. Our multidisciplinary team includes a psychiatrist, a nurse, masters-level clinical staff, and personal service coordinators who are all here to help individuals in our program on their path.

AOT/CC staff will walk with individuals on their journey in healing and provide a full range of services, including medical and psychiatric services, case management services, advocacy and linkage, referral to safe and affordable housing, substance use interventions and counseling, assistance with entitlements, support and education with family and significant others, connection with community resources, and self-help groups.

Just the Basics

Members: 17
Population Served: Adults (age 18+) diagnosed with a severe mental illness
Funded by: Alameda County

Recovery Model

Based on a recovery-centered model, AOT/CC of Alameda County is an intensive community support service and an Assertive Community Treatment (ACT) for individuals with severe mental illness (SMI), many of whom would otherwise require extended care in institutional settings. AOT/CC serves individuals who are high utilizers of mental health services and who are considered to be at great risk for psychiatric hospitalization. 

Services and Supports

Services at Alameda AOT/CC include, but are not limited to:

  • Recovery-focused, strength-based services
  • Intensive case management/wraparound services 
  • Co-occurring disorder treatment
  • 24/7 on-call staff response if needed
  • Field-based services
  • Peer-run activities 
  • Providing education and vocational services and training
  • Linking up with housing specialists 

Office Hours

  • Monday - Friday: 8:30 a.m. to 5:00 p.m.
  • On-call staff availability 24 hours a day, 7 days a week

Referral Process

Becoming a Partner with AOT

  • Call Alameda County ACCESS at 1-800-491-9099 for an AOT Screening. Individuals are evaluated by the county and referred to appropriate level of treatment. AOT services are court-ordered.

Who Can Request AOT

  • Immediate family member
  • Adults residing with the individual
  • Director of treating agency, organization, facility, or hospital
  • Treating licensed mental health professional
  • Peace officer, parole or probation officer supervising the individual

Becoming a Partner with CC

  • Community Conservatorship referrals come from John George Psychiatric Pavilion and are screened by the Public Guardian’s Office before partners are invited to voluntarily participate.

Admission Criteria

  • Adults ages 18 and older.
  • Resident of Alameda County.
  • Clinical determination that the person is unlikely to survive safely in the community without supervision. 
  • Person’s condition is substantially deteriorating.
  • Person has been offered chance to participate in development of their treatment plan for services and continues to fail to become involved.
  • Have a history of lack of participation in a mental health program that have resulted in 2+ hospitalizations or incarcerations within the last 36 months, or have attempted to cause harm in the last 48 months.

About Telecare

Telecare is a family- and employee-owned company that has been treating individuals with serious mental illness since 1965. We specialize in innovative, outcomes-driven services for high-risk individuals with complex needs. Our programs are recovery-focused and clinically effective and are designed in partnership with local, county, state and other behavioral health organizations.