Telecare Los Angeles Service Area 4
600 St. Paul Ave., Ste. 100
Los Angeles, California 90017
About Telecare LA 4
At the Telecare Los Angeles Service Area 4 (LA4) program, “recovery”
is a term we use frequently.
We believe that recovery can happen and we will do whatever it takes to help our members achieve their goals in life. The Telecare LA4 program uses a multi-disciplinary team, which includes psychiatrists, nurses, clinical directors, clinicians/team leads, peer specialists, personal service coordinators, and a housing specialist.
Members have a personal responsibility in their own recovery process and are empowered through their own choices with the support of staff. They actively participate in treatment planning where they develop life goals and identify those areas where they would like assistance from the program.
Just the Basics
Population Served: Adults with severe and persistent mental illness (SPMI), forensic, and homeless
Funded by: Los Angeles County Department of Mental Health.
Our program is based on the Full Services Partnership (FSP) model. Our staff create a supportive environment and provide wraparound services that are based on our members’ needs, hopes, and dreams. We also connect members to community resources so they can continue their recovery outside of the program
Members have personal responsibility in their own recovery process and are empowered through their own choices and the support of staff. They actively participate in initial assessments, develop life goals and identify goals where they would like program assistance. They participate in developing their medication plan. When members make choices that result in harm, it is an opportune time for a conversation about using the results of those choices as feedback in making better choices.
Outcomes are measured, including changes in the amount of risk, harm, engagement, strengths, spirituality, cultural factors, supports, problems following medication plan, and substance use over time. We also report standard measures of acute psychiatric hospital and emergency services use and housing stability, as well as member and family satisfaction.
Services and Supports
Services include, but are not limited to:
- Community-based wraparound services
- Intensive case management
- Money management
- 24/7 availability
- Housing and vocational services
- Medication management
- Referrals and linkage
- Linkage to adjunct substance abuse programming
- Vocational and educational linkage
- Linkage to community support groups and activities
- Support and education for family, friends, and significant others
- Monday-Friday: 8:00 a.m. to 4:30 p.m.
- On-call staff availability 24 hours a day, 7 days a week
- Crisis Line: 213-482-6400
All referrals are made by Los Angeles County Department of Mental Health, probation, hospitals, jails, community clinics, and homeless outreach.
Who Is Served
- Residents of Los Angeles County, ages 26-59
- Full Service Partnership (FSP): persons diagnosed with a severe mental illness and have been in jail, hospital, or homeless within the last year
- Recovery, Resilience, Reintegration Services (RRR): persons diagnosed with severe mental illness linked with mental health services in the past, have stable housing, and need a low level of support
What Makes Us Different
We are especially proud of our client base. Most of our members have come to us homeless, from jails or the streets, and we are able to quickly house them and begin to provide basic services. No member waits to secure housing and be safe should they choose to have us meet this need.
Our members help us celebrate most major holidays, usually with a barbecue at a local park. Members participate in the event by cooking, serving, setting up the games, sending out invitations, and teaching other members how to manage the local transportation system in order to get there. We also celebrate at our local bowling alley. As well, we participate in the local NAMI Walk (National Alliance on Mental Illness).
All of Telecare's ACT and Residential programs have received a three-year accreditation by CARF, the Rehabilitation Accreditation Commission. Telecare also received exemplary conformance to CARF standards in four areas:
- Recovery model approach that is client-centered: This process utilizes the integrated collection of a single set of data that supports the client's process of recovery and supports innovative treatment interventions.
- Cultural competence and diversity program: Providing culturally competent services that go beyond being equal and nondiscriminatory to include a concept of responsive servicess matched to the persons served and their needs.
- Inclusion of clients in the interviewing and hiring process for new employees: Telecare clients often sit on Hiring Advisory Committees and participate in the candidate selection process. Telecare also hires former consumers as staff members.
- Excellent communications department: This department develops and produces materials that express and support the values of the organization, and assist employees in utilizing the organization's communication tools.
Telecare is a family- and employee-owned company that has been treating individuals with serious mental illness since 1965. We specialize in innovative, outcomes-driven services for high-risk individuals with complex needs. Our programs are recovery-focused and clinically effective and are designed in partnership with local, county, state and other behavioral health organizations.