600 St. Paul Ave., Ste. 100
Los Angeles, California  90017
213-482-6408 FAX

About LA FSP 4/ HOP 4

Telecare Los Angeles Service Area 4 (LA 4) is composed of two voluntary programs, both based on the principles of an Assertive Community Treatment (ACT), Full Service Partnership (FSP) and Field Capable Clinical Services (FCCS). Both support recovery of life roles and hope for members. Our programs use objective clinical information in working with members to develop choice-making skills, reduce harm, clinical risks, and increase personal strengths.

Just the Basics

Members: 212
Population Served: Adults with severe and persistent mental illness (SPMI), forensic, and homeless
Funded by: Los Angeles County Department of Mental Health.

Recovery Model

The foundation of these programs is a member-centered approach. They are built on a recovery-centered philosophy with a harm reduction, strengths enhancing emphasis. Skill acquisition is a central tenet. An integrated client information collection and feedback process supports all aspects of these programs.

Our multidisciplinary staff members are engaged in and supportive of each member's personal process of recovery. Staff assist members to accept responsibility for and control of their lives, using assessments and interventions designed for that purpose. Staff assist members to develop life goals based on an objective understanding of their personal strengths and choice-making skills.

Members have personal responsibility in their own recovery process and are empowered through their own choices and the support of staff. They actively participate in initial assessments, develop life goals and identify goals where they would like program assistance. They participate in developing their medication plan. When members make choices that result in harm, it is an opportune time for a conversation about using the results of those choices as feedback in making better choices.

Outcomes are measured, including changes in the amount of risk, harm, engagement, strengths, spirituality, cultural factors, supports, problems following medication plan, and substance use over time. We also report standard measures of acute psychiatric hospital and emergency services use and housing stability, as well as member and family satisfaction.

Services and Supports

Services include, but are not limited to:

  • Medical and psychiatric services
  • 24-hour crisis response
  • Case management /advocacy
  • Linkage
  • Substance abuse intervention and counseling
  • Vocational services
  • Assistance with entitlements
  • Support and education of family and significant others
  • Assistance in the development of peer relationships and connection to self-help groups

Office Hours

  • Monday - Friday: 8:30 a.m. to 5:00 p.m.
  • Saturday: by appointment
  • Crisis Line: 213-482-6400

Referral Process

All referrals for FSP must be pre-approved by the Los Angeles County Department of Mental Health. FCCS is based on the clinical need of each individual client.

Who Is Served

The FSP and FCCS programs serve only adult clients ages 26-50. The Prevention and Early Intervention (PEI) program is a specialized program of short-term crisis therapy for adults/older adults ages 50 and older.

What Makes Us Different

We are especially proud of our client base. Most of our members have come to us homeless, from jails or the streets, and we are able to quickly house them and begin to provide basic services. No member waits to secure housing and be safe should they choose to have us meet this need.

Our members help us celebrate most major holidays, usually with a barbecue at a local park. Members participate in the event by cooking, serving, setting up the games, sending out invitations, and teaching other members how to manage the local transportation system in order to get there. We also celebrate at our local bowling alley. As well, we participate in the local NAMI Walk (National Alliance on Mental Illness).


All of Telecare's ACT and Residential programs have received a three-year accreditation by CARF, the Rehabilitation Accreditation Commission. Telecare also received exemplary conformance to CARF standards in four areas:

  1. Recovery model approach that is client-centered: This process utilizes the integrated collection of a single set of data that supports the client's process of recovery and supports innovative treatment interventions.
  2. Cultural competence and diversity program: Providing culturally competent services that go beyond being equal and nondiscriminatory to include a concept of responsive servicess matched to the persons served and their needs.
  3. Inclusion of clients in the interviewing and hiring process for new employees: Telecare clients often sit on Hiring Advisory Committees and participate in the candidate selection process. Telecare also hires former consumers as staff members.
  4. Excellent communications department: This department develops and produces materials that express and support the values of the organization, and assist employees in utilizing the organization's communication tools.

About Telecare

Telecare is a family- and employee-owned company that has been treating individuals with serious mental illness since 1965. We specialize in innovative, outcomes-driven services for high-risk individuals with complex needs. Our programs are recovery-focused and clinically effective and are designed in partnership with local, county, state and other behavioral health organizations.