5810 Ralston, 2nd Floor
Ventura, California  93003
805-642-7732 FAX

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The California AB (Assembly Bill) 109 VOICE (Ventura Opportunities for Integrating into the Community Environment) program is an Assertive Community Treatment (ACT) model program that provides services to persons who are coming out of the California Department of Corrections (CDCR), are in need of mental health services, and have been designated to be supervised by the Ventura County Probation Department, rather than by parole.

The services provided are outpatient and often take place in the field rather than in the office. However, the office also has a "Welcoming Center" where clients can come to interact, relax, and socialize from 10:00 a.m. to 4:00 p.m.  

Monday through Friday. This Center provides a space where people coming out of the prison system can share with one another about their challenges with reentry back into mainstream society. Those challenges often represent the greatest obstacles that persons who have been incarcerated experience upon their release from custody.

Just the Basics

Members: 55
Population Served: Forensic adult
Funded by: Mental Health Services Act (MHSA) and Ventura County Behavioral Health Department

Recovery Model

Building on traditional ACT standards, Telecare has created a recovery-centered experience for people served. Telecare’s approach is
based on a belief that recovery can happen. Programs and staff strive to create an environment where a person can choose to recover.
By connecting to each individual’s core self and trusting it to guide the way, it is possible to awaken the desire to embark on the
recovery journey.


ACT programs use multidisciplinary teams that include psychiatrists, nurses, masters-level clinical staff, and personal service coordinators. Some staff may be consumers who are in recovery themselves.

Services and Supports

The VOICE team offers individual, group, family, and couples counseling services. VOICE staff also work with clients to access low income healthcare, job training and placement, SSI (Social Security Income) or SSDI (Social Security Disability Income), general relief, housing, and placement in other services like the California Department of Rehabilitation. The team utilizes a "whatever it takes" approach to make sure clients are empowered to get all the resources that are available to them. Clients who are employed during daytime hours will be seen in the evenings, as needed, so that they will receive services without their work schedule being interrupted. The clients also receive psychiatric services and medications from the staff psychiatrist and mental health nurse practitioner.

Office Hours

  • Monday - Friday: 8:30 a.m. to 5 p.m.
  • After hours: Staff are available 24 hours a day, 7 days a week, 365 days a year by calling 805-305-8091

Referral Process

Clients are referred to VOICE through the forensic psychologist from Ventura County Behavioral Health who receives referrals from the Ventura County Probation Department.

Admission Criteria

VOICE clients are admitted on the basis of meeting diagnostic criteria that indicates they are in need of mental health services. The VOICE program serves adults ages 18 and older. 

Contacting A Family Member

Family members of VOICE clients may be contacted when the client has signed an official Release of Information form authorizing that contact. Family members can also be referred to the National Alliance on Mental Illness (NAMI) Ventura County to participate in their trainings and support groups some of which focus on the impact that incarceration can have on their family member who has a diagnosis of mental illness.  

What Makes Us Different

VOICE is the only program in Ventura County that offers mental health services to persons coming out of CDCR who are assigned to probation for supervision. VOICE celebrates the birthday of each member, including "sober birthdays." VOICE is currently making plans to have member recognition events when a client achieves other milestones (i.e., graduation from the program, discharge from probation, obtaining employment, etc.). Family members are invited and encouraged to attend special events, like our Independence Day barbecue in July 2012.


All of Telecare's ACT and Residential programs have received a three-year accreditation by CARF, the Rehabilitation Accreditation Commission. Telecare also received exemplary conformance to CARF standards in four areas:

  1. Recovery model approach that is client-centered: This process utilizes the integrated collection of a single set of data that supports the client's process of recovery and supports innovative treatment interventions.
  2. Cultural competence and diversity program: Providing culturally competent services that go beyond being equal and nondiscriminatory to include a concept of responsive servicess matched to the persons served and their needs.
  3. Inclusion of clients in the interviewing and hiring process for new employees: Telecare clients often sit on Hiring Advisory Committees and participate in the candidate selection process. Telecare also hires former consumers as staff members.
  4. Excellent communications department: This department develops and produces materials that express and support the values of the organization, and assist employees in utilizing the organization's communication tools.

About Telecare

Telecare is a family- and employee-owned company that has been treating individuals with serious mental illness since 1965. We specialize in innovative, outcomes-driven services for high-risk individuals with complex needs. Our programs are recovery-focused and clinically effective and are designed in partnership with local, county, state and other behavioral health organizations.