5810 Ralston, 2nd Floor
Ventura, California  93003
805-642-7732 FAX

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Telecare VISTA provides program services to adults with serious mental illness in Ventura County, California.

The VISTA Adult Forensic ACT (Assertive Community Treatment) program provides services to people that have been identified as severely and persistently mentally ill, homeless or at risk for homelessness, and incarcerated within the past year. Upon release from jail, a Telecare VISTA team member will be there to pick up the potential member, address immediate needs, and schedule an appointment for psychiatric assessment.

Additionally, some of the adult members participate in what is known as Mental Health Court. The VISTA team works with an individual to assist in successfully meeting their court and probation requirements. When an individual has met their legal obligation(s) they "graduate" from mental health court.

Just the Basics

Members: 30
Population Served: Forensic adults
Funded by: Mental Health Services Act (MHSA) and Ventura County Behavioral Health Department

Recovery Model

Building on traditional ACT standards, Telecare has created a recovery-centered experience for people served. Telecare’s approach is
based on a belief that recovery can happen. Programs and staff strive to create an environment where a person can choose to recover.
By connecting to each individual’s core self and trusting it to guide the way, it is possible to awaken the desire to embark on the
recovery journey.


ACT programs use multidisciplinary teams that include psychiatrists, nurses, masters-level clinical staff, and personal service coordinators. Some staff may be consumers who are in recovery themselves.

Services and Supports

Services include, but are not limited to:

  • Psychiatric assessment

  • 24/7 crisis response

  • Individual treatment planning

  • Intensive case management services

  • Psychosocial rehabilitative skill building

  • Psychotropic medication education and support

  • Linkage and advocacy with entitlements

  • Linkage to vocational and educational services in the community

  • Housing linkage and some limited funding

  • Advocacy and support with Mental Health Court participants

  • Support with adhering to Probation requirements

Office Hours

  • Monday - Friday: 8:30 a.m. to 5:00 p.m.

  • After hours: On-call crisis availability

Referral Process

Adult Forensic ACT linkage to services can begin prior to release from jail. The VCBH jail liaison identifies potential members that meet the VISTA program criteria and notifies our treatment team. The jail liaison is able to facilitate VISTA's ability to meet with a potential member while they are still incarcerated to provide program information and determine if the member is amenable to services.

Who Is Served

  • Individuals 18 years and older

  • Residents of Ventura County, CA

Contacting A Family Member

Family members are welcome to provide information regarding their loved one. Members are encouraged to sign a release of information so that family members can be a part of their treatment. Please note that without a signed authorization, the treatment team may not be able to provide a family member with any information.  

What Makes Us Different

The VISTA Adult Forensic ACT program works with individuals that have frequent incarcerations and are homeless or at risk for homelessness. In addition some of the members participate in what is known as Mental Health Court. The team works with the individual to successfully meet their court and probation requirements.  When an individual has met his legal obligations they "graduate" from mental health court. 


All of Telecare's ACT and Residential programs have received a three-year accreditation by CARF, the Rehabilitation Accreditation Commission. Telecare also received exemplary conformance to CARF standards in four areas:

  1. Recovery model approach that is client-centered: This process utilizes the integrated collection of a single set of data that supports the client's process of recovery and supports innovative treatment interventions.

  2. Cultural competence and diversity program: Providing culturally competent services that go beyond being equal and nondiscriminatory to include a concept of responsive servicess matched to the persons served and their needs.

  3. Inclusion of clients in the interviewing and hiring process for new employees: Telecare clients often sit on Hiring Advisory Committees and participate in the candidate selection process. Telecare also hires former consumers as staff members.

  4. Excellent communications department: This department develops and produces materials that express and support the values of the organization, and assist employees in utilizing the organization's communication tools.

About Telecare

Telecare is a family- and employee-owned company that has been treating individuals with serious mental illness since 1965. We specialize in innovative, outcomes-driven services for high-risk individuals with complex needs. Our programs are recovery-focused and clinically effective and are designed in partnership with local, county, state and other behavioral health organizations.