New Manager Orientation (NMO): December Session Highlights

Telecare recently concluded its December session of New Manager Orientation (NMO), a two‑day program designed to help new leaders with the tools and strategies they need to manage Telecare operations successfully. Nearly 50 new managers from across the Telecare family participated, engaging with the Executive Team, networking with peers, and deepening their understanding of Telecare’s culture and values. The evening reception on Day 1 was a highlight, encouraging connections and cross‑program collaboration.

The agenda featured a robust lineup of presentations and discussions. Day 1 began with a leadership discussion led by Sue Brenner, Director of Learning and Leadership Development, followed by a welcome address from President and CEO Anne Bakar. Managers then explored key business areas, including Finance with Trisha Niemuth, Senior Vice President and Chief Financial Officer, Operations with Anita Barnas, Senior Vice President and Chief Program Operations Officer, Development with Dawan Utecht, Senior Vice President and Chief Development Officer, and Information Systems with Chin Chao, Senior Vice President and Chief Information Officer, and Annette Ruah, Manager Infrastructure Engineering, before closing the day with a networking reception.

Day 2 continued with sessions on Human Resources and CHEI with Mickey Blanks, Senior Vice President and Chief People Officer, Medical with Traci Powell, Vice President and Chief Professional Practice Officer, Compliance with Lorraina Clayton, Corporate Compliance Officer, and Communications with Shea McGuier, Senior Director of Communications, and concluded with an application exercise and feedback session to help solidify learning.

New Manager Orientation remains a cornerstone of leadership development at Telecare. By grounding new leaders in business fundamentals, operational priorities, and cultural values, and by connecting them directly with executive leadership and each other, NMO builds confidence, fosters collaboration, and strengthens Telecare’s ability to help clients succeed. Congratulations to all of our new managers.