Substance Use Treatment Services (SUTS)

Telecare serves people with serious mental illness and complex needs. A vast majority of these individuals have co-occurring substance use issues and many of them are in the pre-contemplation or contemplation stages of change and are not yet ready or willing to discuss their use, engagement in treatment, or address other high-risk behaviors.

As a result, we are continually striving to find ways to make it easier for people to address difficult issues and make positive change. We do this through our program culture, our clinical models, enhanced training, and the integration of evidence-based practices and technology from diverse healthcare settings. 



Product Types & Approaches

All of Telecare's product types have SUTS programming at Telecare


Telecare SUTS Information & Trainings

  • Reaching the Unreachable (Substance use)

  • Substance Use 101 (eLearning)

    • The Substance Use 101 training is designed for all staff to have the basic information needed to engage in substance use conversations with clients. The training covers the difference between use, abuse, and dependence, common myths about substance use, how AOD affects the brain, stages of change and appropriate interventions in for each stage, and motivational interviewing skills to help with
      engagement and motivation towards change. 

  • Motivational Interviewing (Readiness for change)

  • Screening, Brief Intervention, and Referral to Treatment (SBIRT)
    (Screen and intervene)

Latest SUTS News

Telecare Co-Occurring Programs

  • CHANGES (Telecare's first program specializing in co-occurring disorders)

  • WIT (Works with the Orange County court system)


Scott Madover discusses how COEG offers a space where people can be heard and appreciated in a non-judgmental, non-shaming way, and how the trust that emerges in the groups offers people a way to tackle the very difficult process of change. 

Michelle Norris is a Personal Service Coordinator II at CHANGES who has worked on the Tele-Detox program with her own clients. As someone with lived experience herself, she knows that there is a lot of stigma that surrounds addiction, and that having more personalized access to help can make taking those first steps towards recovery a little easier.

Telecare's Whole Person Care Leaders

Feedback & Testimonials

Facilitators share about their experiences running the Co-Occurring Education Groups (COEG) at their sites.

"I was surprised by how helpful the Co-Occurring Education Groups are and the bond being created by those attending this group are more open to talking about substances than I thought-I think it's due to the format of the groups."

"I'm continually impressed with the level of insight many clients show in the COEG discussions."

"I've realized that I enjoy facilitating groups. Before I was always staying away from group, but I've learned to enjoy this process and most importantly the importance a group setting can do for a client."

"I think seeing clients engage and how many binders we have of clients who may come. That is very enlightening and provides hope of their interest and engagement."

"Members/Clients open up about concerns and issues that they had. Also, sharing their experiences although they became emotional or overwhelmed the clients supported each other by offering reassuring hugs and letting each other they are here to listen."

"I love the opportunity to see the members grow, and see them teach other the things they have learned."

"The groups seem to add to client's overall satisfaction with the program we have; we've had some thank you letters and cards from client after they have left."