San Diego AOT


1660 Hotel Circle North, Ste 101
San Diego, CA  92108
19-481-3840 Main
619-481-3857 FAX

About San Diego AOT

AOT provides recovery-oriented, evidence-based Assertive Community Treatment (ACT) services to 57 adults with serious mental illness. Members may also have a secondary co-existing drug and alcohol diagnosis.

Treatment is provided by a multidisciplinary team including team leads, peer specialists, nurses, prescribers, vocational specialists, family liaisons, case managers, and alcohol drug specialists. 

All services are recovery-focused, strengths-based, and anchored in biopsychosocial rehabilitation and recovery principles. These services have on-call staff available 24/7. Field-based services are delivered in the community where members live and work. 

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Just the Basics

Members: 57
Population Served: Adults ages 18 and older who have been diagnosed with a serious mental illness.
Funded by: San Diego County and HHSA

Recovery Model

Our program is based on the Assertive Community Treatment (ACT) model, where we connect you to the proper resources that can help you achieve your goals. We will work together with your family, friends, and the court system to help you take steps towards making recovery happen.

Services and Supports

Our services include, but are not limited to:

  • Mental health services
    • Individual rehabilitation utilizes evidence-based practices such as motivational interviewing, CBT, and skill building  
    • Assessment and client planning 
    • Educational and vocational services 
    • Co-occurring disorder treatment
  • Therapeutic groups
  • Crisis intervention 
  • Medication support
  • Case management 
  • No forced Medication

Office Hours

  • Office hours are Monday–Friday 8:00 a.m. to 5:00 p.m.
  • Drop-in Center is open Monday–Friday 9:30 a.m. to 4:00 p.m.
  • On-call staff are available 24 hours a day, 7 days a week

Referral Process

The County of San Diego has determined that all persons referred to the Telecare AOT program shall initially be screened and evaluated by the existing In Home Outreach Team (IHOT) program. All referrals must be made by directly contacting the In Home Outreach Team (IHOT) and callers should clearly identify that they are making an AOT referral.

There are two IHOT programs in San Diego County:

  • MHS Inc. (North Inland, North Coastal, and North Central regions): 760-591-0100 or 858-573-2600 toll free
  • Telecare (Central, East, and South regions): 619-961-2120 or 855-384-4468 toll free

The IHOT program's clinician will assess and determine if the participant is a candidate for AOT.

Admission Criteria

Only individuals who meet the nine criteria as established under Laura’s Law are eligible for referral to AOT:

  1. At least 18 years of age.
  2. Have a serious mental illness.
  3. Determined unlikely to be safe in the community without supervision.
  4. History of non-compliance with treatment that has either:  Been a factor in their hospitalization and/or incarceration at least twice in the last 36 months, or resulted in one or more acts, attempts or threats of serious and violent behavior toward self or another within the last 48 months (not including current event).
  5. Has opportunity to voluntarily participate in mental health treatment but continues to fail to engage.
  6. Condition is substantially deteriorating.
  7. AOT is the least restrictive placement necessary to ensure recovery and stability.
  8. Needs AOT to prevent a relapse or deterioration that would likely result in grave disability or serious harm to self or others.
  9. Be likely to benefit from AOT.

About Telecare

Telecare is a family- and employee-owned company that has been treating individuals with serious mental illness since 1965. We specialize in innovative, outcomes-driven services for high-risk individuals with complex needs. Our programs are recovery-focused and clinically effective and are designed in partnership with local, county, state and other behavioral health organizations.