Riverside County PHF


47915 Oasis St.
Indio, California  92201
760-863-8631 FAX

About Riverside County PHF

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The Riverside County Psychiatric Health Facility (PHF) is a locked acute inpatient program licensed by the State of California for individuals experiencing an acute emergency related to a mental health condition. It is a safe, welcoming, recovery-focused place for adults age 18 and older who are having a mental health emergency to receive intensive mental health and psychiatric treatment services.

Services are provided by professional and paraprofessional staff as per licensing and certification requirements. Admission is voluntary or via Welfare and Institutions Code (WIC) 5150, involuntary psychiatric hold. In order to provide quality care to individuals, the individual must be medically stable. 

On average, the PHF clients stay is five to seven days. Individuals are admitted to the PHF from the adjacent crisis stabilization unit (CSU). People who come to the PHF receive a robust treatment program of active therapies and recovery-based services.

Just the Basics

Beds: 16
Population Served: Adults, ages 18 and older, who have been diagnosed with a serious mental illness
Funded by: Riverside University Health System-Behavioral Health (RUHS-BH)

Recovery Model

This program follows Telecare’s Recovery-Centered Clinical System (RCCS), an innovative recovery framework that incorporates the latest research and evidence-based practices. RCCS emphasizes doing no harm and supporting and enlivening recovery. The recovery model incorporates such approaches as motivational interviewing, cognitive behavioral therapy, dialectical behavioral therapy (DBT), harm reduction, and other consumer-centered therapeutic interventions.

Office Hours

Monday - Sunday: 24 hours a day

Referral Process

If you or a family member needs emergency mental health services, you can come to the program at 47915 Oasis St. Indio, CA 92201.

The PHF is connected to the Riverside County Crisis Stabilization Unit, which offers a less intensive resource for people who have less intensive needs and where you will receive the first initial assessment. If you would benefit from the more intensive services of the PHF, you will then be referred into the program. Staff at the PHF will do a screening to determine if you are medically stable for admission.

Who Is Served

All individuals will have a medical screening performed by PHF staff to determine if they are medically stable to be admitted. Individuals must be able to take medications and fluids orally, walk without assistance, and have a resting pulse below 100/minute. The following guidelines warrant an evaluation by emergency department personnel for clearance: 

  • Suspected or reported overdose 
  • Over age 64 
  • Chest pain or difficulty breathing 
  • Exhibiting signs of drug or alcohol impairment 

Exclusion Criteria

  • IVs 
  • Continuous oxygen  
  • NG tubes 
  • Indwelling urinary catheters 
  • Anyone requiring negative air flow isolation 
  • Open, draining wounds 
  • Bedridden individuals
  • Active delirium tremens or acute medical withdrawal
  • Anyone who is semiconscious or obtunded
  • Anyone currently on “in custody” status

About Telecare

Telecare is a family- and employee-owned company that has been treating individuals with serious mental illness since 1965. We specialize in innovative, outcomes-driven services for high-risk individuals with complex needs. Our programs are recovery-focused and clinically effective and are designed in partnership with local, county, state and other behavioral health organizations.