Kaiser PFICS


10992 San Diego Mission Road, Room 2704
San Diego, California  92108
619-641-2195 FAX

About Kaiser PFICS

Kaiser Telecare Program For Intensive Community Support (PFICS) is a service for Kaiser members with serious mental illness and chronic chemical dependency problems. PFICS is unique among Kaiser's mental health programs: staff provide services in the community, at locations of members' choice, building trust, establishing partnerships, and striving for success. The program serves individuals who are high utilizers of acute mental health services and who are considered to be at great risk for psychiatric hospitalization.

Opened in 1998, PFICS assists members in improving their quality of life and increasing their choices for living, learning, and working, while minimizing use of more restrictive, costly inpatient psychiatric services.

Recovery Model

Kaiser Telecare PFICS is based on principles from the Program of Assertive Community Treatment (PACT) model, developed in
Madison, Wisconsin.

Services and Supports

PFICS directly provides or assists members in obtaining a full range of services. These services can include:

  • Medical and psychiatric services provided by Kaiser physicians,
  • 24-hour crisis response,
  • Case management and advocacy,
  • Substance abuse intervention and counseling,
  • Vocational services,
  • Assistance with entitlements,
  • Support and education of family and significant others
  • Assistance in the development of peer relationships
  • Connection to self-help groups and community resources

Staff also provide support and consultation when members are hospitalized and aid in their transition to the community upon discharge

Referral Process

Funding is provided through contractual arrangements between Kaiser Permanente and Telecare Corporation. This benefit is provided to all eligible Kaiser members.

About Telecare

Telecare is a family- and employee-owned company that has been treating individuals with serious mental illness since 1965. We specialize in innovative, outcomes-driven services for high-risk individuals with complex needs. Our programs are recovery-focused and clinically effective and are designed in partnership with local, county, state and other behavioral health organizations.