Gateway to Recovery


3132 Jefferson Street
San Diego, California  92110
619-682-4037 FAX

GTR staff.jpg

About Gateway to Recovery

At Gateway to Recovery, we believe in a whatever-it-takes approach to empower your recovery from within. To achieve this, our team provides intensive, person-centered, and recovery-based services to help you navigate the mental health system and take positive steps toward the things that matter in your life. 

Click here to view the pdf

Click here to view the pdf

Services are designed using the Assertive Community Treatment (ACT) model and provided by a trans-disciplinary team of professional and paraprofessional staff such as: counselors, social workers, peer specialists, vocational specialists, housing specialists, nurses, nurse practitioners, physician's assistants, medical doctors, and alcohol and drug specialists. 


Project 25 ACT offers housing subsidies for members who are identified by San Diego County stakeholders as high utilizers of mental health services and may be at risk for homelessness. Housing subsidies are offered to 10 of the members through housing vouchers from the City of San Diego Housing Commission. The other 10 members receive housing subsidies through the County of San Diego and MHSA funding.

Chula Vista 7 offers seven housing subsidies for members who are identified by the City of Chula Vista as high utilizers of mental health services and who are also homeless or at risk of homelessness.

Just the Basics

Members: 194
Gateway to Recovery: 167
Project 25: 20
City of Chula Vista: 7

Population Served: Adults and Transitional Aged Youth (TAY) considered high users of Medi-Cal mental health services and/or long-term locked institutional care.
Funded by: Gateway to Recovery is under contract with San Diego County Behavioral Health Services and is funded by the County of San Diego, Medi-Cal, and MHSA.

Recovery Model

Building on traditional ACT standards, Telecare has created a recovery-centered experience for people served. Telecare’s approach is
based on a belief that recovery can happen. Programs and staff strive to create an environment where a person can choose to recover.
By connecting to each individual’s core self and trusting it to guide the way, it is possible to awaken the desire to embark on the
recovery journey.

Services and Supports

Our services include, but are not limited to:

  • Mental health assessment and treatment

  • Case management – linkage/brokerage

  • Crisis intervention

  • Medication management, administration, and support

  • Dual diagnosis assessment and treatment

  • Whole Person Care

  • Housing support and independent living skills training

  • Vocational and prevocational training

  • Representative payee

  • Evidenced-based groups not limited to:

    • Shared decision making

    • Alcohol and other drugs

    • Vocational readiness

    • Illness Management and Recovery

    • Social skills building

    • Building natural supports

    • Wellness Recovery Action Plan (WRAP)

All ACT services are the fixed point of responsibility and provide a minimum of weekly face-to-face sessions to accomplish goals which lead to medication independence, employment, independent living, increased natural supports,  and a decrease in hospitalizations and jail.

Office Hours

  • Monday-Friday: 8:00 a.m. to 4:30 p.m.

  • Decision Support Center: 9:30 a.m. to 4:00 p.m.

  • All services are provided 24 hours a day, 7 days a week.

Eligibility Criteria:

Client must meet two or more of the criteria:

  • Medical necessity must be established (face to face) to determine the presence of a severe psychiatric disability

  • Has current LPS Conservatorship (may be a designated County Conservator or family member (Private Conservator)

  • Minimum one hospitalization in the past year, OR multiple ER utilizations, PERT interventions, jail mental health service, and/or long-term care hospitalization

  • Have major impairments in life functioning

  • Person is not connected to outpatient treatment

  • Person is experiencing an acute psychiatric episode that might require SBCM level services

  • Is at high-risk of admission to an inpatient mental health facility;

  • Has a substantial need for supportive services (including care coordination and outreach mental health services) to maintain current level of functioning in the community, as evidenced by missed appointments, medication non-adherence, or inability to coordinate services from multiple agencies

  • Does not have a case manager from another program who is able to address mental health needs


  • Be an internal county referral for persons stepping down from a long-term care facility or a person on San Diego County’s high-utilizer list

  • Homelessness or at risk of homelessness

  • Level of acuity and need for intensive ACT services per LOCUS assessment (Level 4 – Medically Monitored Non-Residential Services)

Referral Process

Telecare Gateway to Recovery ACT is a voluntary, closed-referral program that assists adults and Transition Age Youth (TAY) in their recovery as they transition from long-term, locked treatment facilities. They also serve persons who are identified on San Diego County’s current High Utilizer List. If you believe you have a person who meets this qualification or has additional questions about the referral process, please call 619-683-3100.

What Makes Us Different

At Gateway to Recovery, we believe in a person’s right to full inclusion and to a meaningful life of their own choosing, free of stigma and discrimination from the moment you walk in the door. Central to our recovery paradigms are hope, self-determination, self-management, empowerment and advocacy. 

About Telecare

Telecare is a family- and employee-owned company that has been treating individuals with serious mental illness since 1965. We specialize in innovative, outcomes-driven services for high-risk individuals with complex needs. Our programs are recovery-focused and clinically effective and are designed in partnership with local, county, state and other behavioral health organizations.