Telecare CHANGES

The CHANGES co-occurring recovery program serves individuals who are diagnosed with mental health and substance use issues and who are also frequent users of emergency psychiatric care.


7200 Bancroft Avenue, Bldg B, Suite 133
Oakland, California  94605
510-553-8550 FAX

Telecare Changes Morties video submission: Living Our Values

Program Collateral & Information

Essentials at a Glance

Program Type: Community-Based

To Make Referrals: Referrals are coordinated through ACCESS in Alameda County.

# of Members: 200 members

Who We Serve: Adult residents of Alameda County, ages 18 to 65, who have been diagnosed with a serious mental illness and have co-occurring substance use.

Hours of Operation: Open Monday - Friday: 8:30 a.m. to 5:00 p.m. Crisis services are available to members 24/7

About the Program: CHANGES uses an integrated approach to support individuals needing wraparound support services that fall under the Assertive Community Treatment (ACT) model, as well as individuals who qualify for intensive case management services. CHANGES also provides Level 2 services for 9-18 months to members with less severe mental illness.

We focus on non-violent practices that use “power with” individuals rather than “power over.” Our goal is to help decrease the frequency and inappropriate use of psychiatric emergency services by members who have co-occurring diagnoses, to decrease overall system cost, including jail cost to Alameda County, and to empower members to regain control of their lives.