Institutional Case Management (ICM) &
Strengths-Based Case Management (SBCM)

At Telecare’s AgeWise program, we are here to support you in taking positive steps towards independent living. We believe that integrated healthcare and care coordination are key components for your recovery journey. Our job is to do whatever it takes to help you get the proper care you need and feel empowered through your choices of care.


Institutional Case Management

1660 Hotel Circle North, #320, 
San Diego, CA 92108
619-481-3851 FAX

Strength-Based Case Management

6160 Mission Gorge Road, Suite #108
San Diego, California  92120
619-481-5217 FAX

Program Collateral & Information

Essentials At A Glance

Program Type: Community-based

To Make Referrals: ICM: Referrals are made through the Public Conservator’s office and/or coordinated through San Diego’s Department of Behavioral Health. SBCM: Referrals are coordinated through San Diego’s Department of Behavioral Health or to the program directly by calling 619-481-5200.

# of Members: 350 ICM members; 350 SBCM members

Who We Serve: ICM: Adults with SMI, aged 60 and older, who are conserved and placed in a long-term care facility. SBCM: Adults with SMI, aged 60 and older, with complex needs.

Hours of Operation: Monday - Friday: by appointment. Crisis services available 24/7.

About the Program: AgeWise provides county-wide older adult case management to individuals 60+ and has two components: the Strengths-Based Case Management (SBCM) FSP and the Institutional Case Management (ICM) program. The SBCM FSP program provides case management and mental health services with a focus on rehabilitation and recovery. SBCM also has housing subsidies for eligible individuals. The ICM serves individuals who are on Public Conservatorship and reside in a skilled nursing facility or another county-identified long-term care institution.