Telecare Willow Rock
Psychiatric Health Facility (169)

Program News

Program Collateral & Information

Essentials at a Glance

Program Type: Acute

To Make Referrals: Most of our patients are identified in the community by schools or emergency services providers. We accept referrals 24 hours a day, 7 days a week through our main number at 510-895-5502. Willow Rock’s Crisis Stabilization Unit accepts walk-ins.

Who We Serve: Adolescents (ages 12-17) meeting the criteria specified in the DSM-V (Diagnostic Statistical Manual of Mental Disorders) when presenting with symptoms of a major psychiatric illness.

We cannot accept individuals who:

• Have complex medical problems that cannot be treated on an outpatient basis

• Have a primary diagnosis of drug or alcohol abuse, or an eating disorder

Hours of Operation: 24 hours a day, 7 days a week

About the Program: Telecare Willow Rock Psychiatric Health Facility (PHF) provides psychiatric crisis stabilization and initial psychiatric treatment for adolescents ages 12-17 in Alameda County who have limited or no insurance, or are referred by Kaiser. Telecare Willow Rock PHF provides a safe, therapeutic, secure inpatient environment for adolescents experiencing a mental health emergency. Services can be provided on a voluntary or involuntary basis and link individuals with ongoing care in the community to prevent re-admission.

Willow Rock’s program is staffed by a multidisciplinary team that provides assessment, symptom reduction, medication services, discharge planning, and resources and supports development. We provide an environment where residents have increased control, responsibility, and choice, supporting their ability to build relationships and reintegrate into the community.