Willow Rock Center


2050 Fairmont Drive
San Leandro, California  94578
510-895-7406 FAX

About Willow Rock Center

Willow Rock provides psychiatric crisis stabilization and initial psychiatric treatment for adolescents ages 12-17 in Alameda County who have limited or no insurance, or are referred by Kaiser. Our acute psychiatric health facility (PHF) provides a safe, therapeutic, secure inpatient environment for adolescents experiencing a mental health emergency. Services can be provided on a voluntary or involuntary basis and link individuals with ongoing care in the community to prevent re-admission.

Willow Rock’s program is staffed by a multi-disciplinary team that provides assessment, symptom reduction, medication services, discharge planning, and resources and supports development. We provide an environment where residents have increased control, responsibility and choice, supporting their ability to build relationships and reintegrate into the community.

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Just the Basics

Beds: 16, serving 550 annually
Population Served: Adolescents (ages 12-17) experiencing acute psychiatric symptoms
Funded by: Alameda County Behavioral Health Care Services and Kaiser Health Care System

Recovery Model

Treatment is based on the belief that all people have the potential to rehabilitate and make choices that support their hopes and dreams, regardless of their history. Our innovative clinical approach — the Recovery-Centered Clinical System (RCCS) — is a comprehensive, holistic and richly personal approach to recovery. Our model also incorporates evidence-based practices such as Cognitive and Dialectical Behavioral Therapy, the strengths model, harm reduction, and motivational interviewing.

The treatment model employed by Willow Rock also includes intensive family involvement and linkage with available community, school and other outpatient support services. In addition to individual therapy, the treatment program includes group therapy, family therapy, medication evaluation and management. These services are provided by a clinical team that is comprised of psychiatrists, medical doctors, social workers, nursing staff, and other various staff positions.

Services and Supports

Willow Rock clients see a psychiatrist seven days a week as well as a primary therapist who works for them throughout their stay. We work intensively with families and provide group and family therapy to include family members as much as possible.

All services are person-centered with the goal of enhancing an individual’s safety, health and quality of life. Services include, but are not limited to:

  • Collaborative treatment planning with a recovery focus
  • Comprehensive evaluation and risk assessment
  • Discharge planning, including linkage with community supports and services
  • Crisis planning and prevention
  • Supportive counseling (group and individual)
  • Medication administration
  • Medication education and training
  • Psychosocial assessments
  • Psychotherapy

Office Hours

24 hours a day, 7 days a week, 365 days a year

Crisis Services

24 hours a day, 7 days a week

Referral Process

Most of our patients are identified in the community by schools or emergency services providers. We accept referrals 24 hours a day, 7 days a week through our main number at 510-895-5502.

Willow Rock’s Crisis Stabilization Unit accepts walk-ins.

Admission Criteria

Adolescents (ages 12-17) meeting the criteria specified in the DSM-V (Diagnostic Statistical Manual of Mental Disorders) when presenting with symptoms of a major psychiatric illness.

We cannot accept individuals who:

  • Have complex medical problems that cannot be treated on an outpatient basis
  • Have a primary diagnosis of drug or alcohol abuse, or an eating disorder

Contacting A Family Member

The involvement of family members is a very important aspect of recovery. Our program recognizes the central importance of families to the individuals we serve, as well as the challenges and pressures they face in supporting a loved one. We strive to provide support in strengthening our residents’ family relationships and extended support systems. Family members can contact residents by calling the main number at 510-895-5502.

Per HIPAA (Health Insurance Portability and Accountability Act) guidelines, staff members cannot release any client information without a signed authorization.

What Makes Us Different

Willow Rock places a lot of emphasis on doing intensive work around the trauma that many of our clients have experienced in their lives. We also encourage a high degree of family involvement.

As a result, our client satisfactions scores are very high. More than 90% of clients and parents feel that most of the time our care here is excellent or very good.

About Telecare

Telecare is a family- and employee-owned company that has been treating individuals with serious mental illness since 1965. We specialize in innovative, outcomes-driven services for high-risk individuals with complex needs. Our programs are recovery-focused and clinically effective and are designed in partnership with local, county, state and other behavioral health organizations.