Thurston Mason Mobile Outreach and
Intensive Case Management Teams

Telecare’s Thurston Mason Mobile Outreach (MOT) and Intensive Case Management (ICM) Teams were developed to provide specialized, recovery-focused services to people with mental health and/or substance use issues. The intent of these programs is to help individuals during times of mental health or substance use related crisis, so they can regain stability, stay safe in the community, and prevent incarceration or unnecessary hospitalization.


Telecare Mason County Mobile Outreach (MOT) and Intensive Case Management (ICM) Teams

601 W. Franklin Street, Suite A.
Shelton, WA 98584
360-462-3016 Main
360-462-3017 Fax


Telecare Thurston County Mobile Outreach (MOT) and Intensive Case Management (ICM) Teams

908 5th Ave. SE
Olympia, WA 98501

360-754-2423 Main
360-357-2819 Fax


Program Collateral & Information

Essentials at a Glance

Program Type:

To Make Referrals:

# of Members:

Who is Served:

About the Program:

Community-Based, Case Management

Mobile Outreach Team (MOT) referrals are made by local law enforcement agencies or referrals from anyone in the community who is in crisis or knows of someone in crisis. Intensive Case Management (ICM) team referrals are made through many sources: hospitals, E&T providers, mobile outreach teams, and others who are in contact with individuals in need of behavioral health services and coordination.

MOT serves 20-30 responses per month; ICM team serve 20 members

Adults ages 18 and older who have been diagnosed with a severe mental illness, or experiencing an emotional and/or behavioral disturbance, including substance use/abuse, in Thurston or Mason County. ICM accepts private insurance and Medicaid-eligible.

MOT work with individuals who currently have a provider and case manager to coordinate follow-up services after crisis encounters. The ICM team will work with individuals who are not already enrolled in a health plan, and who need transitional support to become linked with services within the community. ICM Teams are available to provide up to 90 days of services such as linkages to outpatient behavioral health providers, shelter, and other identified needs.