Telecare has recently made improvements to our operational structure to provide better leadership over our programs and better service to our customers.
In short, we created a structure that is more regionally-focused. This is a change from our previous structure which was product type-focused.
In our new structure, the programs within a specific region will be generally covered by a designated leader, regardless of product type. This will enable leaders to take a more holistic approach to meeting the needs of a region, including workforce requirements, clinical oversight, community engagement, and customer service.
The only exceptions to the new regional structure will be for Skilled Nursing Facilities (SNFs), Joint Commission acute programs, and DD/MI programs. Each of these program types will be overseen by a VP or Regional Director with deep knowledge in these programs, licensing requirements, etc.
As part of our process, we promoted three leaders into new roles at Telecare. We are pleased to recognize and introduce those leaders here.
Mary Thrower, VP of Operations
"I look forward to working with our county customers, helping to identify and find solutions for unmet service needs, ensuring that strong partnerships are developed and maintained, and strengthening the quality of services provided at each level of care," said Mary. "This new role will allow me to stretch beyond the counties and service lines I've worked with as Regional Director of Operations for Telecare and apply my twenty-plus years of operations experience to an even broader base."
Mary will oversee two of Telecare's regional directors who cover fifteen of our Northern California programs in nine counties. In addition to Shannan Taylor's programs below, Mary will oversee programs which report up through Asha George, Regional Director of Operations. These programs include TMRS, TRAC, Placer County PHF, Stanislaus PHF, El Dorado PHF, and Stanislaus CSU.
Shannan Taylor, Regional Director of Operations
"I have a passion for finding innovative ways to improve the delivery of mental health services to those most in need," said Shannan. "This position allows me to do more of what I love, spanning across a variety of program types and counties."
Shannan will oversee some of our Northern California programs, including SOAR, Kaiser Intensive Community Treatment, Hope House, Telecare Early Intervention and Recovery (TEIR), Jeremy House, Sonoma ACT, Sanger Place, and Redwood Place.
Steven Oppenheimer, Regional Director of Operations
“I see this as an opportunity to grow our service lines within Riverside County,” said Steven. “I am excited about partnering with the county to establish a strong foothold for expansion and growth. Our current product lines within Riverside County are diverse, and I feel like there is additional room for new and innovative programs and services.”
Steven will oversee Telecare's Riverside County PHF and CSU, Mental Health Urgent Care—Perris, Telecare Riverside Integrated Services Recovery Center (ISRC), Riverside RISE, and Lagos Crisis Residential Treatment.