Video From the Field: CARF Stories from CHANGES

CHANGES:  A Co-Occurring Conditions Recovery Program

Our customers are always interested in what Telecare is doing to improve our programs and services, and make them more consumer-driven and effective for the people we serve. CARF plays a big role in these efforts. 

In this video, you'll hear from Telecare staff members: 

  • Dana Smith, Telecare’s Director of Quality
  • Amber Mayfield, ACT Team Lead at CHANGES
  • Tasheen Holmes, ACT Case Manager at CHANGES

They share their experiences with CARF, including:

  • What we've learned through the CARF process -- and how you might benefit from this in your organization.
  • How small changes can make a big difference -- such as a brand new service coordination board that helps us find and fix gaps in service
  • What we're planning next -- include a revamped member socialization area that offers a safe haven in a high crime area.
  • How outside feedback has been a helpful catalyst to spur creative ideas and collaboration.

They also share a couple of tools you can use. Get them here!