Care Coordination: Making an Impact on Multiple Levels

Leaders in our industry are bringing innovative ideas to the table that support meaningful healthcare integration. One such leader is Dr. Peter Currie at Inland Empire Health Plan (IEHP).

IEHP enlisted Telecare to create and run a Care Coordination Pilot Program in San Bernardino, California — specifically designed to serve people with serious mental illness and equally challenging medical needs. IEHP wanted an approach that was cost-effective, clinically effective, and aligned with their mission. They felt care coordination was an approach that would work.

The program started small in 2011, but results have been marked and promising, including:

  • 81% reduction in medical emergency department utilization
  • 76% reduction in psychiatric bed days
  • 61% reduction in psychiatric hospital admissions

This month, we've put together a Care Coordination Case Study to provide a better understanding of this model, as well as insight into the practices that have made it both clinically effective and deeply empowering to clients.
In particular, you’ll learn about Charles (watch the video below), whose life has been radically changed by care coordination services.

If you want more information about care coordination as a model, you can read last month’s article, Care Coordination at Telecare

Care Coordination at a Personal Level

We are honored to share a personal story from Charles, a client at our Care Coordination Pilot Program. He's been working with Care Coordinator Jerica Gailey, along with the entire treatment team, to transform his life one step at a time. In the video below you'll hear from Charles and Jerica, as well as Dr. Currie, who shares his inspiration and motivation for creating this program.

Telecare's Partnership with Inland Empire Health Plan:  Charles's Story