Healing During Crisis

The Power of Environment & Connection

September is recognized as National Recovery Month and Suicide Prevention Awareness Month. During September, organizations and individuals share stories of recovery to help combat stigma, raise awareness of services, and empower and educate communities across the nation.

As we close out the month, we're sharing a few recent ways Telecare has been working to combat the effects of stigma:

  • Creating warm, welcoming, healing environments in our three newest crisis programs.

  • Leading from the heart — and personal experience — in crisis care, early intervention work, and culturally sensitive community outreach.

  • Offering support using two new RCCS tidbits: building connections, and, suicide prevention awareness.

And speaking of recovery, we have a wonderful story to share:

  • One woman's journey from being a participant in a Collaborative Court program to her new role as an inspiring employee at Telecare's Orange County STEPS.

As always, if there is anything we can do to be of service, please let us know.

Until next month, we wish you all the best,
Faith Richie, SVP of Development, Telecare

Healing During Crisis

Using Healing Environments to Support Recovery in Three New Crisis Programs

At Telecare, we believe that a healing environment can make a significant contribution to the recovery process, especially when a person is in crisis.

This summer, Telecare partnered with San Bernardino County to open three new crisis programs that use the physical environment, RCCS-practices, and personal compassion to transform the crisis experience into a healing opportunity. Click here to learn more.

Leader Spotlight

Leading from the Heart—and Personal Experience


Born and raised in a refugee camp in Thailand, Raksmey Castleman, Ph.D., has drawn on her own life experiences to inspire a life -- and career -- of passionate service.

Find out how Raksmey's life challenges and the discovery of PTSD in her own family, are now helping her to provide early intervention services to young adults, offer a refuge for people in need of crisis care, and build a bridge of mental health support for the Cambodian community who are desperately under-accessing much-needed care. Click here to read more.

Recovery Spotlight

From Member to Employee: Christina’s Journey Through Telecare’s WIT Program

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Christina Roberts, now a driver at Telecare's Orange County STEPS program, joined Telecare first as a participant in our Orange County Collaborative Court (WIT) program in 2012.

"To be honest, I had a relapse. It was too much. It was overwhelming. I was scared. I didn't want to follow directions. I wouldn't submit to the program,” said Christina. “I got arrested. When I got arrested, I had to serve some time, but then Telecare took me back. They gave me a second chance. WIT stands for ‘Whatever It Takes,’ and they stood by what that means."

Click here to read more.

RCCS Tidbit of the Month

Building Connection

At Telecare, we believe connections are a key component of a person's recovery and an important part of living a healthy, happy life.

In Telecare's Recovery-Centered Clinical System (RCCS), we view connections on multiple levels: connection to self, connection to others, connection to community, and connection to something bigger.

Find out how you can practice building connections with our RCCS Tidbit of the Month. Click here to read more.

Suicide Prevention Awareness

Each year, more than 41,000 individuals die by suicide, leaving behind their friends and family members to navigate the tragedy of loss.

In many cases, friends and families affected by a suicide loss (often called “suicide loss survivors”) are left in the dark. Too often the feelings of shame and stigma prevent them from talking openly. Click here to read more.

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Find out how Morton Bakar Center uses Telecare's Recovery-Centered Clinical System (RCCS) to inspire connection in their facility. Click here to read more.