Thurston Mason Mobile Outreach and
Intensive Case Management Teams


Telecare Mason County Mobile Outreach (MOT) and Intensive Case Management (ICM) Teams

601 W. Franklin Street, Suite A.
Shelton, WA 98584
360-462-3016 Main
360-462-3017 Fax


Telecare Thurston County Mobile Outreach (MOT) and Intensive Case Management (ICM) Teams

908 5th Ave. SE
Olympia, WA 98501

360-754-2423 Main
360-357-2819 Fax

About Thurston Mason MOT & ICM Teams

Telecare’s Thurston Mason Mobile Outreach (MOT) and Intensive Case Management (ICM) Teams were developed to provide specialized, recovery-focused services to people with mental health and/or substance use issues. The intent of these programs is to help individuals during times of mental health or substance use related crisis, so they can regain stability, stay safe in the community, and prevent incarceration or unnecessary hospitalization.

Intensive Case Management Essentials

  • Support in the community for those experiencing a crisis related to mental illness and/or substance use.

  • Coordinate services with first responders (police, EMS) on initial screening and triage.

  • On-site assessment, stabilization, and safety planning.

  • Provide services in lieu of incarceration.

Click here for the pdf

Click here for the pdf

Mobile Outreach Essentials

  • Up to 90 days of case management for those who meet admission criteria.

  • May include assistance with Medicaid enrollment, connection with a primary care provider, housing, and other referral resources in the community.

  • Assistance from peer recovery coaches who can help facilitate connections to community supports.

Recovery Model

Our services are designed using Telecare’s Recovery-Centered Clinical System (RCCS). This system incorporates evidence-based practices and innovative design components, and emphasizes choice-making skills, harm-reduction techniques and strives to awaken the hopes and dreams of the individual. The RCCS emphasizes “no-force first” practices. Staff work with individuals within their cultural dynamic in building independence and self-responsibility to foster their recovery and successfully transition them back to lower levels of care.

Services and Supports

  • Outreach and engagement

  • Crisis intervention

  • Behavioral health needs screening

  • Support and educational services for participants and family members

  • Linkage to community resources, such as medical and mental health care, substance use services, housing and vocational resources, National Alliance on Mental Health (NAMI), food banks, clubhouses, legal aid, etc.

  • Intensive case management

Referral Process

Mobile Outreach

  • Referrals are made by local law enforcement agencies or referrals from anyone in the community who is in crisis or knows of someone in crisis.

Intensive Case Management

  • Clients are referred through many sources: hospitals, E&T providers, mobile outreach teams, and others who are in contact with individuals in need of behavioral health services and coordination.

Who Is Served

  • Adults ages 18 and older

  • Diagnosed with a severe mental illness, or experiencing an emotional and/or behavioral disturbance, including substance use/abuse, in Thurston or Mason County

  • ICM: Accepts private insurance and Medicaid eligible

About Telecare

Telecare is a family- and employee-owned company that has been treating individuals with serious mental illness since 1965. We specialize in innovative, outcomes-driven services for high-risk individuals with complex needs. Our programs are recovery-focused and clinically effective and are designed in partnership with local, county, state and other behavioral health organizations.