Steve Dykes is a Telecare Hero!

Steve is always willing to lend a helping hand or advice when needed, whether it is helping a coworker or working with the most difficult client. Steve is patient in even the most difficult situations, and always has what is best for the client and the team in the forefront of his mind. His understanding and concern for the clients and team are genuinely felt. As a team member, you never have to wonder if Steve will make the right decision and you never have to second guess what he might do–plus, he is always ready to tackle the tallest hurdle!

My favorite thing about Steve is his ability to always think about and act toward the de-escalation of a client, but always keeping in mind other alternatives if an attempt at verbal de-escalation fails.

Nominated by North Sound E&T