While the IHOT program has been very busy and working to on-board new staff, Elvia has graciously and enthusiastically stepped up, and stepped up the two floors that separate our programs to take on much of our daily office duty. Her help and professionalism, as well as her friendly and always welcoming personality, have helped our program continue to meet our growing needs. Her fluency in English and Spanish has also been a huge help in assisting with our diverse referral, family, and participant population. Elvia is always gentle and flexible in her approach, willing to step in where needed, and thorough in completing her work. She has been a pleasant addition to our team on the days that she offers help. For being such a tremendous help for two programs, Elvia is a Telecare Hero!
Nominated by the IHOT team