Melissa Lords is a Telecare Hero!

Melissa is the glue that holds our team together. She continually goes above and beyond to make us stronger and handles her secretary duties, inventory and ordering, as well as doing our schedule, while I am getting trained for my position.

Melissa will go out on the floor to act as a MHS in times of high acuity, usually before anyone has asked for her assistance. She will cover for the BOM as well as medical records whenever needed. She never waits to be asked, and if she notes that something needs to be done she will either complete it or assist whoever is currently working on the project. She volunteers for our safety committee and takes the notes.

Without Melissa, our unit would be in trouble more often than most of the employees recognize. Thank you for your time and consideration.

Nominated by Mary Broadbent, DON at Pierce County E&T