Shannon is a Telecare Hero for her can-do attitude with both staff and clients. She is always willing to go above and beyond to keep the unit safe and make sure clients remain calm and relaxed. Her ability to safely negotiate with clients is a real asset to both the client and staff. Her ability to remain calm and cheerful in stressful situations is much appreciated.
Shannon has a great ability to relate with the adolescents to keep them busy throughout the shift, but also relate to assist them is developing healthier coping skills. Shannon has the ability to personally relate to clients to get them to take medications when they are refusing, or to calm down so medication won’t have to be given. This ability has been demonstrated consistently during the year.
Nominated by Patrick Kelly, Riverside County CSU