Jerel Castillo is a Telecare Hero!

Jerel is a Telecare hero because he not only goes above and beyond to ensure that he provides us with the immediate help that we need, but he is always very cheerful & pleasant to work with. He takes the time to keep us as productive as possible when our equipment has decided to take some time off…and he always gets the job done right and FAST! Jerel has been a huge help with everyone here at Modesto, and for that we are thankful to have him be part of our IT team! We have a great IT team, but Jerel always stands up to any challenge we may have for him and when he isn’t the person to help he ensures that we are connected to the person in the next tier who can help promptly. From all of us, we would like to thank him for all his hard work, and to let him know that we greatly appreciate him and all the hard work that he does to keep our day-to-day issues at bay.

Our favorite thing about Jerel is that he is very knowledgeable, friendly and dependable. He has a great positive can-do attitude which always makes our stressful situation a lot better. You can just tell that Jerel is passionate about his job because he always provides everyone with the best help possible, no matter how big an issue we present him with. Again a big thank you to Jerel for his vast knowledge and for always providing us with a positive experience through some tough times. We are lucky to have you, keep up the good work!

Nominated by Maria Rodriguez, SHOP/TMRS Modesto