Shamila Kumar is a Telecare Hero!

Shamila is someone who is often quiet and goes under the radar here at Morton Bakar Center. She is very precise and organized in her work, always follows through on tasks, and uses a teammate approach when working with others.

Shamila always strives to help residents look good and encourages them to practice self-independence with their ADL care. During this time of not having a hairdresser, she even stepped outside of her scope and offered residents free haircuts! She was so good at it that other residents even began to request her to do it for them.

Nominated by Maria Thompson at Morton Bakar Center

Jessica Felty is a Telecare Hero!

Jessica is a big part of our team here at North Sound E&T and regularly goes beyond her duties as a unit clerk. "No job too big, no job too small"–that is the motto I would use with Jessica.

Jessica always has a smile and nice words for clients and co-workers alike. She will go above and beyond to help a co-worker as well as a client, and she does it with a smile. She is very professional in dealing with the visitors that arrive at the facility to visit family members. If we need someone to come in and cover a shift, Jessica is on it. Jessica is what I see as a true Telecare HERO.

Nominated by anonymous

Carnell King is a Telecare Hero!

Carnell is a quiet leader who is always leading by example for peers. He has a great ability to mentor junior Recovery Specialists and is always helpful and generous with his time with clients, whether it is de-escalating an agitated individual or helping them manage day-to-day functions.

He is exemplary in fulfilling his duties whether it be therapeutic interaction with clients or paperwork, you can always count on the best from Carnell! As a team member, you know Carnell will always be there for you!

Carnell’s attention to detail and the ability to handle multiple stressful situations is a real asset to Telecare!

Nominated by North Sound E&T

Steve Dykes is a Telecare Hero!

Steve is always willing to lend a helping hand or advice when needed, whether it is helping a coworker or working with the most difficult client. Steve is patient in even the most difficult situations, and always has what is best for the client and the team in the forefront of his mind. His understanding and concern for the clients and team are genuinely felt. As a team member, you never have to wonder if Steve will make the right decision and you never have to second guess what he might do–plus, he is always ready to tackle the tallest hurdle!

My favorite thing about Steve is his ability to always think about and act toward the de-escalation of a client, but always keeping in mind other alternatives if an attempt at verbal de-escalation fails.

Nominated by North Sound E&T

Nicole Medcalf is a Telecare Hero!

Nicole is our BOM and she is the best at her job. When we need anything, Nicole goes to great lengths to make sure we have it. She is always friendly and kind to all of our staff and clients and helps out wherever she is needed–whether it be serving coffee or handing out snacks Nicole always lends a helping hand.

She is very good at her job and we have benefited from her wealth of knowledge. I am proud to work with Nicole. This is why she is a Telecare Hero.

Nominated by Jamie Polubinski, North Sound E&T

Jen Obermeyer is a Telecare Hero!

Jen never ceases to amaze me with her capacity to give day-in and day-out regardless of circumstances, weather, or the variety of things that are thrown at her daily. She is a model of RCCS with her calm demeanor, respectfulness and gentle voice to all. She has been our program administrator for two years, faced many challenges, and was able to make things better here at The Recovery Center @ Gresham. Our residents feel it and so do the staff.

Jen is known to work holidays so other management can be home, will fill in as a Recovery Specialist on the floor when we are shorthanded, and works tirelessly to keep us in budget while trying to give back as much as she can to acknowledge the staff. She encourages the staff to realize their fullest potential, at work and at home.

My favorite thing about Jen is her heart. She cares about all of us, without judgement, and with grace. We are truly blessed to have her as our administrator.

Nominated by anonymous

Raya Noreault is a Telecare Hero!

Raya hails all the way from New York to be one of our outstanding supervisors here at the Oregon ACT program. She excels in leadership, handling time management, and meeting with difficult clients with ease. She makes our day when she leads meeting with a charisma all of her own. Raya continues to be strong and graceful in her approach to our recovery model and eager to be there for all team members. Her personality is contagious and has brought an inspiration — when staff are positive, anything can happen.

Nominated by Doris Hill, Oregon ACT

Jeremy Hargrove is a Telecare Hero!

Window art by Jeremy Hargrove

Window art by Jeremy Hargrove

Jeremy Hargrove is a Telecare Hero in the purest sense. He has been a loyal Telecare employee for nearly five years, and it shows. He knows Telecare Recovery Partnership (Pierce County E&T) backwards and forwards, and continues to seek new knowledge to build his skill set. He believes in recovery and is a strong promoter of our recovery-focused culture. He is a safety guru, has eyes in the back of his head, and always has an ear listening to what is going on around him from a safety standpoint. He knows that kindness and respect are some of our greatest safety tools, and he is a supreme de-escalator. As a member of the safety committee he brings his insights and floor experience to the conference table. He is a morale booster, captain of Team Telecare, organizing team-building outings and activities. He makes frequent suggestions for how to improve the work environment for our staff and the therapeutic environment for the individuals in our program.

As if all that weren’t enough, Jeremy is also an artist. Our windows are his primary canvas, where he creates colorful seasonal and holiday images with oil pastels, sometimes playful and fun, sometimes deep and meaningful. In addition to the window art, a large, inspirational mural painted by Jeremy remains a permanent installation in our program. Jeremy, in so many ways, you make Telecare a brighter, safer, kinder place to be!

Nominated by anonymous

Anna Nowickiweiss is a Telecare Hero!

Anna does what it takes to make the Stults House program run. She wears many hats and can be found doing business office coordination, grocery shopping, fixing a shredder (as pictured), solving pharmacy mysteries, taking residents appointments, administering medications, filling shifts, and sitting with a resident or staff in need of extra support.

…All this is done with a smile and a quick witted sense of humor.

Anna is thoughtful and always eager to acknowledge others by sending a text, buying a card, or nominating a Telecare hero. The Stults House is grateful to have you Anna!

Nominated by anonymous

Cindy Mendenhall is a Telecare Hero!

Cindy has been the heart and soul of Deschutes Recovery Center since we opened and provided us with a "mother hen" figure for six years now. She is not just a housekeeper, she is a human being with feelings herself and for others. She also acts as a RS coming in for part of NOC shifts and covering parts of AM shifts as well. Cindy works extremely hard cleaning and cooking for the facility. She has a perfect attitude matched with a heart of gold. As one resident stated, "I like her 'no bones about it' attitude and her ethic to get things done the right way. I like that she goes the extra mile to do stuff for us."

Nominated by anonymous

Jon Furlong is a Telecare Hero!

Jon can make a rough day fun in the midst of chaos and does a great job at keeping the milieu safe and calm..png

Jon is committed to his job as well as the well being and recovery of the residents here at Deschutes Recovery Center. Jon can make a rough day fun in the midst of chaos and does a great job at keeping the milieu safe and calm. He gives us the freedom to do what is best for the residents and while each recovery specialist has their own special twist, Jon allows us to be who we are without micromanaging. He brings light, fun, and joy to the day and has great jokes.

Jon is very good at his job and is modest about his successes–we appreciate having Jon Furlong on our team. He is a truly valuable asset to Telecare and we are lucky to have him as a boss.

Nominated by anonymous.

Mike Hourigan is a Telecare Hero!

As with every organization, there are staffing ebbs and flows. At Pierce County E&T in Lakewood, Washington, we’ve had a lot of movement recently. With the retirement of one of our founding staff members, a promotion, and another long-standing staff member moving to the new Telecare program that recently opened in Tumwater, the social services team was suddenly very thin on the ground.

During this time, Mike Hourigan, our amazing Music Therapist, stepped in and graciously, gracefully, and with such great humor, picked up so many of the tasks that were teetering on the edge of falling through the cracks–and this all in addition to his regular duties!

On any given day, Mike can be found running the supremely popular karaoke groups with clients, playing a soothing guitar to calm an anxious milieu, or successfully supporting some of our more reluctant clients in finding expression through drumming–and so much more! No matter what needs to be done, Mike’s “can do” attitude has been a foundational element in maintaining our excellent client care. 

Nominated by Toby Estler at Pierce County E&T

Peter Bass is a Telecare Hero!

The Oregon programs have recently experienced two different snowstorms. One occurred on December 5, and one on December 14. During both of these storms, Pete shoveled snow for our entire sidewalks–both inside and outside the property–and salted them as well. He picked up a co-worker who works our NOC shift from her home and brought her to the facility. He drove a co-worker  to her connecting bus stop for her to get home. He took residents on a shopping run to a nearby store. If there really is a Superman, his secret identity is Pete Bass. He made everyone’s (residents and co-workers) day during these storms. Thank you, Pete.

Nominated by Jan Clay at 72nd Ave. Recovery Center

Tammy Crawford and Cynthia Cascante are Telecare Heroes!

IMG_Hands Hovering Over Flowers_Recovery.jpg

Tammy Crawford

Tammy is one of CATC’s newest employees. She started about two and a half months ago, and it feels like I’ve worked with her for years. She is a fast learner, easy to get along with, asks great questions, and can stay on top of things even when it gets hectic.

Tammy has a great attitude about life, and it shows when she’s on the job. She has a great smile and shows it all day long. We see it when she arrives, when she interacts with the clients, when she is confused, when she is busy working, and pretty much a constant all day. It’s nice to be around someone who has such a genuine personality and is easy to get along with. We are very lucky to have her here at the CATC.

Cynthia Cascante

Cynthia is an incredible advocate. She is quick to back her peers and the individuals we serve. I appreciate how she tries her hardest to cover all the bases, follow HIPAA guidelines, and still finds time to smile and check in with her peers. I don’t know what I’d do without her.

Cynthia is a Telecare Hero because she works incredibly hard to support the clients we work with here at the CATC. She excels at running groups and being able to empathize with others. She is skilled at teaching the concepts of DBT and meditation. I hear nothing but great things about her groups.


Nominated by anonymous at Multnomah CATC

Stephen Shalev is a Telecare Hero!

One of my favorite things about Stephen is that he has a great sense of humor, which can really help lighten the mood when one is having a tough day.-.png

Stephen is an exemplary coworker, and I am grateful to have him as a teammate. He is passionate about the work he does with our residents, and it really shows. He is a huge source of support not only to the residents, but to his coworkers as well. I always know I can count on Stephen to have my back in any situation, and to offer a helping hand when it’s needed.

One of my favorite things about Stephen is that he has a great sense of humor, which can really help lighten the mood when one is having a tough day.

Nominated by Kelsey Rogers, Hope House

Chris Curry is a Telecare Hero!

The space and attention he lends to people allows them to feel safe in engaging in heartfelt conversations, and the grounded presence he exudes certainly transfers to others around him..png

Chris Curry was transferred from day to swing shift earlier in the summer and has proved to be a strong member of our team. Chris makes an extraordinary effort to spend time on the other side of the desk and engage with clients. The space and attention he lends to people allows them to feel safe in engaging in heartfelt conversations, and the grounded presence he exudes certainly transfers to others around him. Chris is also invaluable in high stakes situations where a client’s safety is at risk. I’ve worked with Chris several times when addressing such incidents, and can say his responsiveness and collaborative attitude has greatly contributed in restoring the unit to a therapeutic environment. Chris also should be commended his excellent attendance record, his upbeat attitude among team members, and being a role model for self-care.

Nominated by Joel Kirkpatrick, Multnomah CATC

Bailey Thirloway is a Telecare Hero!

Bailey is an incredible nurse with a heart of gold and literally the best fashion sense west of the Mississippi! Her love for Telecare and service runs long, deep, and hard-working across six programs and two states!

Bailey began her journey as a spry Recovery Specialist, hungry for a challenge and eager to provide service to her clients with the utmost of respect and dignity. Bailey was so influential, so warm and loving, that even members from previous facilities STILL talk about her! And now as a Registered Nurse, Bailey continues to provide the physical care, medication, and education to the most vulnerable of our society. So dedicated in fact, she moved thousands of miles away for nursing school, determined to accomplish her dream and return to Telecare to continue her excellent service. Not only to our members, but also to her co-workers, whom trust and respect her so much they have requested her by name for TB tests or flu vaccines. Her gentle touch and great sense of humor always eases the fears of even those MOST terrified of needles! Bailey is the very definition of a Telecare Hero, and makes me proud just calling her my co-worker!

My favorite thing about Bailey is by far her dedication to the work we do and her progressive and forward-thinking fashion sense. Bailey literally CAN even!

Nominated by anonymous

Christina Evans is a Telecare Hero!

Christina has been helping with everything that she can possibly help with. She is a recovery specialist and has been acting as the unit clerk when we need one. She’s been cooking because we are short a cook, she’s been helping with the scheduling and getting all of the shifts covered even if it means she comes in on her days off or works a double. She is kind and caring with the clients and does as much as she can to help them. She is an amazing person and I feel that she should get some kind of recognition for everything she is doing to help–not just the clients, but the staff as well!

Nominated by Erin Gifford, El Dorado PHF