Pete Hilen is a Telecare Hero!


You know how the Telecare evaluation system rates doing your job as a “3,” helping others be better as a “4,” enhancing the entire service system as a “5″? Well, Pete Hilen consistently flings some serious 4’s, 5’s, and occasionally a 6! Pete regularly goes out of his way to teach, support, and encourage others. He models this kind of helpfulness and generosity, and in turn, his staff provides it as well. One dark and stormy night, I was certain I was going to have work the graveyard shift. I had tried all my on-call staff without any luck- and I had an audit in the morning! My supervisor encouraged me to ask Pete, which I did reluctantly. Just as I was guzzling a pot of coffee, Pete called to say help was on the way. I was so happy to go home! Pete also provides leadership for all the crisis residential programs at the residential standardization meetings (yet, more 5’s). The dude is amazing!

Favorite thing about Pete: Pete is a self-avowed “loud talker,” and apparently he is from a whole family of loud talkers! I appreciate his sense of humor and humility.

Nominated by Wayne Munchel

Norman Guerrero is a Telecare Hero!


We would like to nominate Norman Guerrero, Peer Specialist at Gladman, as a Telecare Hero. He has added so much to Gladman, it makes a huge difference having him on the team. Norman has made a great impact in our clients lives, and what he has brought to the rehab department is invaluable. Norman is highly respected by staff because he shares his concerns, has 1:1’s with the clients, and reports problems with the clients to the Unit Managers in a timely manner.

Norman introduced programs such as “The Cabin,” which is an outpatient program that he takes our clients to prepare them to integrate back into the community. Norman has also brought in other community resources to give presentations to staff and clients, such as Black Men Speak, Peers, and Special Messages.

We could go on and on about this guy, but just wanted to share with everybody about the wonderful things Norman does around the facility for the benefit of our clients.

Nominated by Karen Hayes and Velma Clemmons

Ken Solanky is a Telecare Hero!


Ken Solanky is a Telecare Hero and Welecare Champion at Woodburn and here’s why:

Ken leads with heart and enthusiasm for the residents’ recovery journey since he began his Nursing Coordinator role in December 2017. To quote Ken, “If I had begun my nursing practice at Telecare, my whole career would have looked different.”

Ken single-handedly reinvigorated our infection control program and coached us to health during an arduous flu season. Ken provides leadership to our nursing team and fosters and strengthens relationships with outside healthcare providers. He gladly took on the role as our fearless Welecare Champion. He teaches staff how to use Whole Person Care tools to get curious, inspire residents to learn more about their health and took on the supervisory role of the dietary program.

Ken raises morale whenever possible by recognizing staff for their excellent work in a shift change, goes on coffee runs and provides treats in the staff office.

But wait, there’s more! In the fall, Ken will be supervising nursing students at Woodburn to teach them about how they too can infuse a recovery focus into their nursing practice. He is also providing edits to the TB test form in hopes of a Corporate wide change to the form to include the times of the testing.

It’s an honor to work with Ken. I’m grateful for his contributions to the Woodburn program and the positive attitude he brings to work every day. I look forward to continuing to work with Ken.

Miranda Richards is a Telecare Hero!


Miranda is able to deeply connect with members and support them in sharing their stories in a creative and meaningful way. She created a recovery wall at the program by utilizing her passion for photography. She developed an idea to photograph members at a location within the community that is meaningful to the member. She engaged each individual in conversation about what recovery means to them and their recovery journey. The photography, along with member quotes, were placed on display as works of art and inspiration to others. Many people have benefited greatly from having seen the photos and reading about recovery perspectives.

The project speaks to Miranda’s depth of vision, ability to design and plan an event, and to persistently pursue and execute her goals. Perhaps most importantly, her efforts are a reflection of her deep sense of care for our members and her strong desire to connect and assist in their journeys toward meaningful lives. For the creative and passionate work she does, and the positive impact it has upon our members and the team, she is a Telecare Hero.

Nominated by Anthony Thai

Anetria Donelan is a Telecare Hero!


Anetria brings a level of genuine care and love for her job that everyone gets to enjoy. She always lends a great listening ear for our clients and staff to talk to. Her hard work and dedication to her job has been greatly appreciated. Thank you for all of the times you stay late and for all of the amazing groups you conduct with the clients at Thurston Mason Crisis Triage!

Favorite thing about Anetria: Anetria has a beautiful smile and getting to see how she how much she makes a difference being here is a blessing.

Nicole Moon is a Telecare Hero!


Nicole has very quickly become an integral part of her team and is highly valued by her colleagues and by all of the members she works so hard to support in their recovery. During a recent period of time when her Team Lead was on a leave of absence, she stepped up to assume several extra responsibilities and really helped to keep the team running smoothly. She continued to champion RCCS values, helped to maintain morale during times of crisis, and worked to ensure that the level of support being provided to our members was consistently high. She is always willing to volunteer for assignments and goes above and beyond to support and empower our members at Gateway to Recovery.

Favorite thing about Nicole: Even when things are hectic and events are challenging, Nicole maintains her composure and her positive attitude.

Nominated by Hugh Noble

Bonnie Johnson is a Telecare Hero!


Bonnie has been at Telecare for many years and is always willing to go the extra mile for our partners and the community in general. She is an awesome team member at Telecare STRIDES who supports and is always ready to take on the more strenuous task, and regularly comes up with a workable plan for some of our more challenging members.

My favorite thing about Bonnie is her overall “we can do it” personality. When I think of the work Bonnie does it reminds me of this quote:

“Coming together is a beginning. Keeping together is progress. Working together is success.” -Henry Ford

Nominated by Monica Chambers, Telecare STRIDES

Anne-Marie Bishop is a Telecare Hero!


Anne-Marie is a true inspiration and an asset to the King County E&T team. She consistently helps her co-coworkers by taking on tasks to coordinate continuum of care and discharge planning. She is devoted in helping our clients through their journey in recovery. She is compassionate, respectful and is always optimistic regardless of the situation.

Anne-Marie has excellent interpersonal skills with exceptional active listening, empathy, and sensitivity. She is amazing with therapeutic interactions with clients and staff. She brings in a wealth of knowledge, insight, and judgment to provide absolute best client-centered care. She shares her talents with all staff and clients to make positive changes and always brings her A-game. Thanks to her hard-working ethics and reliability, the social services team can focus on other tasks. Anne-Marie is a Telecare HERO.

Nominated by anonymous

Andrew Martinez is a Telecare Hero!


For May, Morton Bakar Center’s Employee of the Month was ANDREW!

Andrew was nominated by his team for his natural leadership style on the PM shift. He is cool, calm and collected and knows how to problem solve. His team appreciates his direction and positive attitude. They say “it’s easy to get along with Andrew and work by his side.”

The DON and ADON have also used Andrew multiple times to help with recaps and miscellaneous task. He is quick, efficient and always able to lend a helping hand. He is much appreciated by MBC!

Nominated by the staff at Morton Bakar Center

Mark Sabisor is a Telecare Hero!


This month, it comes as no surprise that Morton Bakar Center’s hero/employee of the month likes bananas! In fact, he’s been busy making banana bread for all of us. Yes, Mark Sabisor in Dietary is the March EOM. We appreciate his support and leadership in the dietary department, as well as the entire facility. He has been on board with our culture change movement, and he’s played a huge role in helping implement better teamwork across all shifts and departments.

Thank you, Mark, for all you do the clients and the staff!

Nominated by the staff at Morton Bakar Center

Stefanie McKinnon is a Telecare Hero!


Stefanie is one of our peer counselors here at North Sound E&T. She is amazing with our clients and is always ready to help in any way possible. She is kind, compassionate, and caring when helping the clients. She always has an ear ready to listen and help people when they need it. Stefanie is very professional and knowledgeable in her job here and always has a smile for you. In intense situations, she stays levelheaded and calm throughout the whole situation. She is a wonderful addition to our team. Thank You, Stefanie, for you being you and all of your hard work. She always goes above and beyond for both clients and staff.

Nominated by Jamie, Randa, Julie, Mandy and Devlin at Telecare North Sound E&T

Yolanda Barbosa is a Telecare Hero!


Yolanda is our ‘go-to’ person at Sausal Creek. If you are not sure where to refer a consumer, ask Yolanda. If you have a question about clinic procedure or anything related to our history, ask Yolanda. Yolanda is very passionate about her work and steps-in to assist consumers and her colleagues when needed. Her creativity and ‘out-of-the-box’ thinking, has increased our ability to run more efficiently. In addition to these wonderful qualities, Yolanda has a great sense of humor. Her humor helps makes our difficult work, more manageable!

Nominated by anonymous

Orange County Telecare and TAO North are Telecare Heroes!


“Unity is strength…when there is teamwork and collaboration, wonderful things can be achieved.” M.J.T. Stepanek

A huge shout out to every Orange County Telecare employee, from leadership to team members, who donated their time, resources, and personnel to help in the launching of Orange County’s TAO Central start-up program. I am extremely grateful.

Also, there are no words to describe how thankful I am to every single person in Orange County’s TAO North’s team for their kindness, hospitality and exemplary work ethic in giving of themselves; this has been a truly awesome experience to see the best of the human spirit in action. I want to thank them for their very generous, above and beyond, continued support.

On my first week, a very memorable moment was shared with TOA North, when Memory, Kevin, and Daisy rolled up their sleeves, shovel in hand, to assist a member with spring cleaning his motel room, filled with three shopping carts and 10 large trash bags, of what could only be described as “a hoarder’s paradise.”  You guys rock!

Nominated by Dr. Alex Ballan, TAO Central Administrator

CATC Staff are Telecare Heroes!

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CATC staff rocked it this Easter! Even after a hard weekend, they made the day special for the residents and staff by decorating eggs, creating a supportive, upbeat environment, making treats, and even found an Easter bunny wondering the streets nearby!

The staff at CATC always go above and beyond during the holidays to make sure our residents feel like they a part of the CATC family. Great job, team!

Nominated by Catie Grieve, Team Lead at CATC

Terryl Murphy is a Telecare Hero!


Terryl Murphy, Stults House Rehabilitation Specialist, is a Telecare Hero because of her consistency in giving of herself to clients and staff — and it doesn’t stop there.

Terryl is just a giver; I don’t think she could be any other way. Even on her weekends, she’s giving of herself. At Stults House, she is always brightening up the place and making sure we have decorations for the season. She helps the clients feel cared for with events, gatherings, and feasts appropriate to the season. For instance, this week, she is out looking for inexpensive, yet festive decorations and fun ideas to make Easter Sunday a springtime holiday celebration for all.

My favorite thing about Terryl is that her caring for others is ceaseless, its just simply who she is!

Nominated by Anonymous

Codi Eicher is a Telecare Hero!


Codi has a special place in her heart for each and every resident at the Deschutes Recovery Center and is amazing at developing recovery-centered relationships with residents. She always works with a smile on her face and a positive attitude and can brighten anyone’s day! She’s also willing to fill in whenever needed, and more than happy to work difficult doubles in a pinch. She makes amazing baked goods and granola for, and with, residents and staff. Her strong dedication to recovery is inspiring.

Working with Codi is fantastic! She’s a go-getter and always on top of making sure residents’ needs are met, plus she’s just a lovely person.

Nominated by anonymous.

Elizabeth Deshong is a Telecare Hero!

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Since she became the third Elizabeth to be hired at Sausal Creek, she volunteered to be called by her last name; imagine a very small clinic, calling out “Elizabeth” and having three people answer. Well, Deshong continues to be generous, volunteering to step-in and step-out when needed.  She wears a couple of hats as a PSC and RN, without a second thought, steps in to go where she is most needed. Given our clinic can be fast-paced, her flexibility and contagious laugh are very much appreciated!

Nominated by anonymous

Lisa Ault is a Telecare Hero!

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Lisa is a great RN at King County E&T who works extremely hard for her clients and makes sure the unit is running smoothly on all of her shifts. Not only that, but she has gone above and beyond to make sure her clients are taken care of. For example, she spent hours on the phone with pharmacy and insurance to make sure a client got the important medications they needed! She is always willing to work hard to make sure she gets everything done, and done correctly. She is a strong leader on the unit, but still listens openly to feedback from others.

Lisa always brings her A-game work ethic and dedication to her work that is just infectious throughout the unit. Working with her is inspiring for other staff to do their job to the best of their ability.

Nominated by anonymous

Lisa Franklin is a Telecare Hero!

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Lisa Franklin, Clinical Director at the Mobile Outreach Team in Shelton, WA, is a true Telecare Hero in every sense of the word. She took over a brand new crisis outreach team and fine-tuned us into a well-oiled machine. Our Intensive Case Management team has blossomed and become a strong part of our community because of Lisa’s excellent leadership.

Working with the Mobile Outreach Team, we know that Lisa has our backs. She is there for us even on those dark, rainy night calls in the middle of nowhere. If we have a question or an issue, Lisa is there to help us sort it out.

If running an intensive outreach team is not enough, Lisa has also taken on training in our Olympia and Pierce County offices. Plus she attends community meetings in an effort to strengthen our bond with the Mason County communities.

Lisa does the work of three people with a smile on her face and a positive attitude in every situation. We are so lucky to have her as our Clinical Director and as a caring, knowledgeable mentor to us all. She improves our outlook and our skills daily. Thank you, Lisa. You ARE our TELECARE HERO!

Sonya Blake is a Telecare Hero!


Sonya is a ray of sunshine at Telecare’s Multnomah CATC program in Portland, Oregon! She often makes time to check in on residents and takes care of them. Sonya is constantly making our environment better and has a lot of responsibilities as Unit Clerk, which she carries out with professionalism and pride.

Sonya makes my day every day, ensuring that she brings laughter and compassion to our shift. Sonya is a team player ensuring that she helps out everyone on the team and she does it with a smile! Sonya is a valuable part of the Multnomah CATC with her positive and can-do attitude!

Nominated by anonymous.