Jeremy Hargrove is a Telecare Hero!

Window art by Jeremy Hargrove

Window art by Jeremy Hargrove

Jeremy Hargrove is a Telecare Hero in the purest sense. He has been a loyal Telecare employee for nearly five years, and it shows. He knows Telecare Recovery Partnership (Pierce County E&T) backwards and forwards, and continues to seek new knowledge to build his skill set. He believes in recovery and is a strong promoter of our recovery-focused culture. He is a safety guru, has eyes in the back of his head, and always has an ear listening to what is going on around him from a safety standpoint. He knows that kindness and respect are some of our greatest safety tools, and he is a supreme de-escalator. As a member of the safety committee he brings his insights and floor experience to the conference table. He is a morale booster, captain of Team Telecare, organizing team-building outings and activities. He makes frequent suggestions for how to improve the work environment for our staff and the therapeutic environment for the individuals in our program.

As if all that weren’t enough, Jeremy is also an artist. Our windows are his primary canvas, where he creates colorful seasonal and holiday images with oil pastels, sometimes playful and fun, sometimes deep and meaningful. In addition to the window art, a large, inspirational mural painted by Jeremy remains a permanent installation in our program. Jeremy, in so many ways, you make Telecare a brighter, safer, kinder place to be!

Nominated by anonymous

Anna Nowickiweiss is a Telecare Hero!

Anna does what it takes to make the Stults House program run. She wears many hats and can be found doing business office coordination, grocery shopping, fixing a shredder (as pictured), solving pharmacy mysteries, taking residents appointments, administering medications, filling shifts, and sitting with a resident or staff in need of extra support.

…All this is done with a smile and a quick witted sense of humor.

Anna is thoughtful and always eager to acknowledge others by sending a text, buying a card, or nominating a Telecare hero. The Stults House is grateful to have you Anna!

Nominated by anonymous

Cindy Mendenhall is a Telecare Hero!

Cindy has been the heart and soul of Deschutes Recovery Center since we opened and provided us with a "mother hen" figure for six years now. She is not just a housekeeper, she is a human being with feelings herself and for others. She also acts as a RS coming in for part of NOC shifts and covering parts of AM shifts as well. Cindy works extremely hard cleaning and cooking for the facility. She has a perfect attitude matched with a heart of gold. As one resident stated, "I like her 'no bones about it' attitude and her ethic to get things done the right way. I like that she goes the extra mile to do stuff for us."

Nominated by anonymous

Jon Furlong is a Telecare Hero!

Jon can make a rough day fun in the midst of chaos and does a great job at keeping the milieu safe and calm..png

Jon is committed to his job as well as the well being and recovery of the residents here at Deschutes Recovery Center. Jon can make a rough day fun in the midst of chaos and does a great job at keeping the milieu safe and calm. He gives us the freedom to do what is best for the residents and while each recovery specialist has their own special twist, Jon allows us to be who we are without micromanaging. He brings light, fun, and joy to the day and has great jokes.

Jon is very good at his job and is modest about his successes–we appreciate having Jon Furlong on our team. He is a truly valuable asset to Telecare and we are lucky to have him as a boss.

Nominated by anonymous.

Mike Hourigan is a Telecare Hero!

As with every organization, there are staffing ebbs and flows. At Pierce County E&T in Lakewood, Washington, we’ve had a lot of movement recently. With the retirement of one of our founding staff members, a promotion, and another long-standing staff member moving to the new Telecare program that recently opened in Tumwater, the social services team was suddenly very thin on the ground.

During this time, Mike Hourigan, our amazing Music Therapist, stepped in and graciously, gracefully, and with such great humor, picked up so many of the tasks that were teetering on the edge of falling through the cracks–and this all in addition to his regular duties!

On any given day, Mike can be found running the supremely popular karaoke groups with clients, playing a soothing guitar to calm an anxious milieu, or successfully supporting some of our more reluctant clients in finding expression through drumming–and so much more! No matter what needs to be done, Mike’s “can do” attitude has been a foundational element in maintaining our excellent client care. 

Nominated by Toby Estler at Pierce County E&T

Peter Bass is a Telecare Hero!

The Oregon programs have recently experienced two different snowstorms. One occurred on December 5, and one on December 14. During both of these storms, Pete shoveled snow for our entire sidewalks–both inside and outside the property–and salted them as well. He picked up a co-worker who works our NOC shift from her home and brought her to the facility. He drove a co-worker  to her connecting bus stop for her to get home. He took residents on a shopping run to a nearby store. If there really is a Superman, his secret identity is Pete Bass. He made everyone’s (residents and co-workers) day during these storms. Thank you, Pete.

Nominated by Jan Clay at 72nd Ave. Recovery Center

Tammy Crawford and Cynthia Cascante are Telecare Heroes!

IMG_Hands Hovering Over Flowers_Recovery.jpg

Tammy Crawford

Tammy is one of CATC’s newest employees. She started about two and a half months ago, and it feels like I’ve worked with her for years. She is a fast learner, easy to get along with, asks great questions, and can stay on top of things even when it gets hectic.

Tammy has a great attitude about life, and it shows when she’s on the job. She has a great smile and shows it all day long. We see it when she arrives, when she interacts with the clients, when she is confused, when she is busy working, and pretty much a constant all day. It’s nice to be around someone who has such a genuine personality and is easy to get along with. We are very lucky to have her here at the CATC.

Cynthia Cascante

Cynthia is an incredible advocate. She is quick to back her peers and the individuals we serve. I appreciate how she tries her hardest to cover all the bases, follow HIPAA guidelines, and still finds time to smile and check in with her peers. I don’t know what I’d do without her.

Cynthia is a Telecare Hero because she works incredibly hard to support the clients we work with here at the CATC. She excels at running groups and being able to empathize with others. She is skilled at teaching the concepts of DBT and meditation. I hear nothing but great things about her groups.


Nominated by anonymous at Multnomah CATC

Stephen Shalev is a Telecare Hero!

One of my favorite things about Stephen is that he has a great sense of humor, which can really help lighten the mood when one is having a tough day.-.png

Stephen is an exemplary coworker, and I am grateful to have him as a teammate. He is passionate about the work he does with our residents, and it really shows. He is a huge source of support not only to the residents, but to his coworkers as well. I always know I can count on Stephen to have my back in any situation, and to offer a helping hand when it’s needed.

One of my favorite things about Stephen is that he has a great sense of humor, which can really help lighten the mood when one is having a tough day.

Nominated by Kelsey Rogers, Hope House

Chris Curry is a Telecare Hero!

The space and attention he lends to people allows them to feel safe in engaging in heartfelt conversations, and the grounded presence he exudes certainly transfers to others around him..png

Chris Curry was transferred from day to swing shift earlier in the summer and has proved to be a strong member of our team. Chris makes an extraordinary effort to spend time on the other side of the desk and engage with clients. The space and attention he lends to people allows them to feel safe in engaging in heartfelt conversations, and the grounded presence he exudes certainly transfers to others around him. Chris is also invaluable in high stakes situations where a client’s safety is at risk. I’ve worked with Chris several times when addressing such incidents, and can say his responsiveness and collaborative attitude has greatly contributed in restoring the unit to a therapeutic environment. Chris also should be commended his excellent attendance record, his upbeat attitude among team members, and being a role model for self-care.

Nominated by Joel Kirkpatrick, Multnomah CATC

Bailey Thirloway is a Telecare Hero!

Bailey is an incredible nurse with a heart of gold and literally the best fashion sense west of the Mississippi! Her love for Telecare and service runs long, deep, and hard-working across six programs and two states!

Bailey began her journey as a spry Recovery Specialist, hungry for a challenge and eager to provide service to her clients with the utmost of respect and dignity. Bailey was so influential, so warm and loving, that even members from previous facilities STILL talk about her! And now as a Registered Nurse, Bailey continues to provide the physical care, medication, and education to the most vulnerable of our society. So dedicated in fact, she moved thousands of miles away for nursing school, determined to accomplish her dream and return to Telecare to continue her excellent service. Not only to our members, but also to her co-workers, whom trust and respect her so much they have requested her by name for TB tests or flu vaccines. Her gentle touch and great sense of humor always eases the fears of even those MOST terrified of needles! Bailey is the very definition of a Telecare Hero, and makes me proud just calling her my co-worker!

My favorite thing about Bailey is by far her dedication to the work we do and her progressive and forward-thinking fashion sense. Bailey literally CAN even!

Nominated by anonymous

Christina Evans is a Telecare Hero!

Christina has been helping with everything that she can possibly help with. She is a recovery specialist and has been acting as the unit clerk when we need one. She’s been cooking because we are short a cook, she’s been helping with the scheduling and getting all of the shifts covered even if it means she comes in on her days off or works a double. She is kind and caring with the clients and does as much as she can to help them. She is an amazing person and I feel that she should get some kind of recognition for everything she is doing to help–not just the clients, but the staff as well!

Nominated by Erin Gifford, El Dorado PHF

Brandi Smith is a Telecare Hero!

Brandi demonstrates what an exemplary team member we have working as part of Telecare. She always has a smile and a kind word for anyone in need, especially on Mondays when the rest of us are dragging. She always has a pleasant disposition and keeps her team members calm in situations when others would get frazzled. Brandi takes on extra responsibilities and makes sure the day runs smoothly for the rest of the team when other team members are out on leave or at training. She does extra annuals with a smile and goes above and beyond to help her team. Lastly, and almost most importantly, she makes every day about helping the members and assisting them with realizing the potential they possess.

Nominated by Telecare ATLAS

Amy Matheson is a Telecare Hero!

She is a fabulous clinician, and has been known to -work some magic- talking with individuals who are having acute difficulties..png

Amy is truly the glue that helps keep Pierce County E& T running. As our Clinical Director, she is constantly working to improve the quality of our program for both our clients and our staff. Amy is often seen working long, late hours to make sure our facility keeps running as smoothly as it can. She is always willing to take on extra work for the treatment team to make sure tasks are completed. As a supervisor, she is always ready and willing to support the needs of her supervisees in any way she can. Without Amy's hard work, things like holidays would be nowhere near as special and meaningful for our clients. She is also a fabulous clinician, and has been known to "work some magic" talking with individuals who are having acute difficulties. She is really an asset to our program, and is highly valued by all staff.

One of the best things about Amy is she is always going "the extra mile" to make sure people are supported. From making sure clients are able to celebrate their birthdays if they are with us, through always being willing to pause what she is doing to talk with staff to help any way she can. We are lucky to have her!

Nominated by anonymous

Wanda Bennett and Elise Naughtin-Pike are Telecare Heroes!

Our dynamic duo Wanda Bennett and Elise Naughtin-Pike work tirelessly and often behind the scenes to keep our work space safe and beautiful, our staff happy and informed, and our program running smoothly day after day. They are heroes to us all at Gateway to Recovery, Transition Team, Project 25, Pathway to Recovery, and In-Reach. We want to send them a special thank you at this time of year for helping us celebrate as a family in organizing and taking the lead on our Annual Thanksgiving Member Dinner. It is a huge event with over 120 attendees and involves coordinating the space, caterers, event staff, karaoke, entertainment, and prizes. They have consistently been able to get the vendors to comp their rates and every year the event service staff thank us for allowing them to be a part of the celebration. Our staff work together to ensure transportation for all because for many of the guests, this white table cloth event is their only Thanksgiving celebration and we are their only family. The traditional turkey feast with all the fixings ? stuffing, mashed potatoes, cranberry relish and deserts is enjoyed amongst all and together we give thanks for the strides we are making and for all that is good in our lives.

Nominated by Jessica Jones, Gateway to Recovery, Transition Team, Pathway to Recovery and In-Reach

Diana Hargrove is a Telecare Hero!

As a social worker, Diana has an extremely strong work ethic and is excellent at getting her work done efficiently while still making sure to attend to all of the details of each client. She has a hilarious sense of humor that will often open the door to conversations with clients who may otherwise be closed off. After building rapport, she delves deeper into the client's struggles and explores how to best meet their needs for outpatient care upon discharge from this facility. Diana's communication is always very assertive, direct, and clear with coworkers and residents. One of her many strengths she has is taking initiative to set clear and appropriate boundaries with others to create a healthy therapeutic relationship. Not only am I fortunate to have her as a wonderful and caring friend, but also an extremely valuable professional here at Telecare.

One of my favorite things about Diana is hearing her singing a wide variety of songs when I walk into the break room. Her comical remarks and her theatrical singing is always sure to bring a smile to my face.

Nominated by Amanda Edwards, North Sound E&T

Tyvonne Berring is a Telecare Hero!

Thurston-Mason is a new Evaluation and Treatment program and has had clients for one month. Tyvonne is our Clinical Director and came on board three months before the facility opened. She was able to get acclimated to the Telecare culture and form good working relationships with the local behavioral health leadership and law enforcement partners. She did this while hiring an amazing group of staff to care for our clients. As we continue to hire and have staff vacancies, Tyvonne has been present on every shift, on weekends, and on very long days where she has worked endless hours to ensure that our clients receive the best care possible.

Tyvonne is also very clinically skilled and does not hesitate to work directly with our clients when needed. She has provided mentorship and education to our clinical staff and has walked them through the legal steps when involuntary treatment is needed. She has a talent for providing information to the team in a way that is non-threatening and able to be heard. She demonstrates respect for clients, staff, family, and community. While the work we do is important and serious work, Tyvonne maintains a sense of humor and is able to appropriately see the lighter side of our day to day work.

Tyvonne is an amazing leader and staff do not hesitate to come to her with concerns, ideas, or just to have a second set of eyes and ears on a complex situation. Telecare is lucky to have her on our team!

Nominated by Pam Haithcox Eggleston

Jen Patterson is a Telecare Hero!

Jen is amazing to work with at the Recovery Center at Gresham! She is a great listener and I feel like I can seek her out for feedback or to just brainstorm ideas with. She always seems to have positive energy. I love working with her because she is so encouraging and supportive.

I feel like I can talk to her about anything and without receiving judgement. She is always encouraging and has a strengths-based approach. She is a wonderful team member who seems to embody Telecare values, and she makes me want strive to be better at my job!

Nominated by anonymous

Debbie Spitler is a Telecare Hero!

We’d like to nominate Debbi Spitler PA-C as a Telecare Hero. She is just such a delight to work with and brings such knowledge and compassion to our team, and has fit in so seamlessly from the very beginning when she came to us as an every-other-weekend prescriber and now as she takes a full-time position with us.

She is thoughtful, flexible, welcomes everyone’s input, and pitches in in whatever way is needed to help us care for our clients.  We think we speak for all of us here at Clark County E&T when we say that we are so glad to have her working with us!

Nominated by Anonymous