Terryl Murphy is a Telecare Hero!


Terryl Murphy, Stults House Rehabilitation Specialist, is a Telecare Hero because of her consistency in giving of herself to clients and staff — and it doesn’t stop there.

Terryl is just a giver; I don’t think she could be any other way. Even on her weekends, she’s giving of herself. At Stults House, she is always brightening up the place and making sure we have decorations for the season. She helps the clients feel cared for with events, gatherings, and feasts appropriate to the season. For instance, this week, she is out looking for inexpensive, yet festive decorations and fun ideas to make Easter Sunday a springtime holiday celebration for all.

My favorite thing about Terryl is that her caring for others is ceaseless, its just simply who she is!

Nominated by Anonymous

Codi Eicher is a Telecare Hero!


Codi has a special place in her heart for each and every resident at the Deschutes Recovery Center and is amazing at developing recovery-centered relationships with residents. She always works with a smile on her face and a positive attitude and can brighten anyone’s day! She’s also willing to fill in whenever needed, and more than happy to work difficult doubles in a pinch. She makes amazing baked goods and granola for, and with, residents and staff. Her strong dedication to recovery is inspiring.

Working with Codi is fantastic! She’s a go-getter and always on top of making sure residents’ needs are met, plus she’s just a lovely person.

Nominated by anonymous.

Elizabeth Deshong is a Telecare Hero!

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Since she became the third Elizabeth to be hired at Sausal Creek, she volunteered to be called by her last name; imagine a very small clinic, calling out “Elizabeth” and having three people answer. Well, Deshong continues to be generous, volunteering to step-in and step-out when needed.  She wears a couple of hats as a PSC and RN, without a second thought, steps in to go where she is most needed. Given our clinic can be fast-paced, her flexibility and contagious laugh are very much appreciated!

Nominated by anonymous

Lisa Ault is a Telecare Hero!

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Lisa is a great RN at King County E&T who works extremely hard for her clients and makes sure the unit is running smoothly on all of her shifts. Not only that, but she has gone above and beyond to make sure her clients are taken care of. For example, she spent hours on the phone with pharmacy and insurance to make sure a client got the important medications they needed! She is always willing to work hard to make sure she gets everything done, and done correctly. She is a strong leader on the unit, but still listens openly to feedback from others.

Lisa always brings her A-game work ethic and dedication to her work that is just infectious throughout the unit. Working with her is inspiring for other staff to do their job to the best of their ability.

Nominated by anonymous

Lisa Franklin is a Telecare Hero!

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Lisa Franklin, Clinical Director at the Mobile Outreach Team in Shelton, WA, is a true Telecare Hero in every sense of the word. She took over a brand new crisis outreach team and fine-tuned us into a well-oiled machine. Our Intensive Case Management team has blossomed and become a strong part of our community because of Lisa’s excellent leadership.

Working with the Mobile Outreach Team, we know that Lisa has our backs. She is there for us even on those dark, rainy night calls in the middle of nowhere. If we have a question or an issue, Lisa is there to help us sort it out.

If running an intensive outreach team is not enough, Lisa has also taken on training in our Olympia and Pierce County offices. Plus she attends community meetings in an effort to strengthen our bond with the Mason County communities.

Lisa does the work of three people with a smile on her face and a positive attitude in every situation. We are so lucky to have her as our Clinical Director and as a caring, knowledgeable mentor to us all. She improves our outlook and our skills daily. Thank you, Lisa. You ARE our TELECARE HERO!

Sonya Blake is a Telecare Hero!


Sonya is a ray of sunshine at Telecare’s Multnomah CATC program in Portland, Oregon! She often makes time to check in on residents and takes care of them. Sonya is constantly making our environment better and has a lot of responsibilities as Unit Clerk, which she carries out with professionalism and pride.

Sonya makes my day every day, ensuring that she brings laughter and compassion to our shift. Sonya is a team player ensuring that she helps out everyone on the team and she does it with a smile! Sonya is a valuable part of the Multnomah CATC with her positive and can-do attitude!

Nominated by anonymous.

Vitalis C. Ogbeam is a Telecare Hero!


I’ve recently had the opportunity to work with Vitalis a lot more due to an increased need for staffing support. He is a valuable part of the team at the Recovery Center at Gresham and offers assistance in every circumstance. He appears to always be willing to help a resident with their needs and to support his fellow co-worker.

Vitalis shows genuine care and compassion for the residents as well as his co-workers. Once, I asked him if he would like to serve lunch or monitor the clinical desk, and he stated, “I’ll serve.” When I asked him if he was sure he stated with a smile, “Yes, I like to serve people.” His statement is very apparent in the way that he works.

Nominated by anonymous

Maureen Delapp is a Telecare Hero!


Maureen is the heart and soul of the El Dorado PHF program. There is no “I” in TEAM, but there is an “M” which stands for Maureen!  Maureen does a fantastic job keeping up with the demands of the day-to-day running of the program’s payroll and accounting. She takes initiative to fix and take care of any office issues that are in front of her. No task is too big or small for Maureen. She has no problem jumping in and helping her coworkers and management team. The El Dorado County PHF management team would like to recognize Maureen for being their Telecare Hero, and thank her for stepping in and supporting the program. We appreciate your hard work and effort!

Nominated by Frank Arroyo, Cathi Stoffan, Cynthia Schlie, and the El Dorado County PHF Team

Fred Andres is a Telecare Hero!


Fred, the STAGES nurse, is Telecare Hero for his amazing work with our STAGES partners. Ever since Fred started with STAGES, he has taken off running. Fred’s skills have particularly stood out through his work with one of our partners that has difficulty managing his diabetes. Fred has gone above and beyond to coach our partner around the management of his diabetes while managing his psychiatric symptoms. Although our partner may not always accept assistance, Fred is always there to provide his advocacy, support, and encouragement.

Fred also makes sure that our STAGES partners receive the medical and psychiatric care that they need. His commitment and determination have made a difference in our partner’s lives, as he truly does “Whatever it takes” to aid in their recovery.

Fred always has a smile on his face. Being the only nurse for STAGES, Fred may be swamped at times, but that doesn’t stop him from saying hello to everyone he sees. He is a lively addition to our office and can always get you to laugh and have fun.

Nominated by Janet Snyder at STRIDES

Elizabeth Armstrong is a Telecare Hero!


Elizabeth came to us from Multnomah CATC to become Stults House’s new Program Director in October. She has since been a true rock star at her job and an incredible asset to our team. It was surely not easy taking the torch for the program’s first director and helping us transition out of our “start-up” phase as a program. As her assistant director, the transition was easy, because I went from one awesome boss to another! I so appreciate coming to work every day to have the opportunity to collaborate with such a compassionate, hard-working human with a great sense of humor to boot.

Nominated by Dani Dierking

Eric Burk is a Telecare Hero!


Eric is a phenomenal asset to TAO in Anaheim, California. Since I began working at Telecare, I was astonished by the amount of knowledge this man carries. Eric trains us on the latest county requirements, and constantly guides us on how to improve our writing skills. Eric is always willing to sit down with any individual, listen, and guide them to better improve. He has never hesitated to stop what he is doing to answer any questions, and is the most easy-going individual. I think I speak for our clinic when I say we truly appreciate everything he does. Thank you, genius, for always helping me when I get overwhelmed or stuck. Happy 10 Year Anniversary!


Nominated by Daisy Gomez, TAO

Edna Slate is a Telecare Hero!

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Edna is so very helpful and hardworking here at Thurston Mason E&T in Olympia, Washington. She goes above and beyond to complete her tasks and often stops what she is doing to helps others in need. She is a hero because she always has a positive attitude and has helped me keep a smile my face when I have been frustrated and or tired. She has the best stories and is a very strong woman. Her open ear and willingness to listen and help are much appreciated.

Nominated by Jasmine Booth, Thurston Mason E&T

Joel Bylsma, Brandi Sierra, and Princess Neberba are Telecare Heroes!

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Nursing is defined, in part, as a profession that is used to practice and provide care for the sick. For the nursing staff at San Mateo Transitions, this definition is well-meaning but does not begin to touch the impact they have on our members and staff. Joel Bylsma, Brandi Sierra, and Princess Neberba engage with the needs of our members, effectively monitor medications, and have a successful distribution process. They coordinate between pharmacies, board and care facilities, and members with independent living status to deliver excellent services to our members. The team promotes the Telecare Mission with their dedication to our members and proper ethical practices to provide timely services that are very appreciated.

Great work, nursing staff!

Nominated by Commodore Williams, Telecare Transitions FSP

Jessica Welch is a Telecare Hero!


Jessica is our Telecare Hero for January because she is very professional, respectful and well organized. She is excellent at time management and willing to help whether she is asked or not.

Jessica is greatly appreciated by her co-workers and the management team and takes pride in her job. She comes forward to help in many situations, and willingly stepped up to fill in for our MDS for one month with very little training or information before-hand — and she was great! While covering for our MDS, she remained on the floor as well. For this and many other reasons, Jessica is a Telecare Hero!

Thank you, Jessica, for your continued hard work, dedication and support to the nursing department!

Nominated by the management team at Morton Bakar Center

Stults House Team are Telecare Heroes!


We recently had an employee appreciation dinner for all Stults House Residential Treatment Home staff in Portland, Oregon. It was a fun night of food, laughs, sweatshirts, and awards. As the new program director, I am inspired on a daily basis by the hard work, dedication and respect each and every one of the staff at Stults House provides — not only for the residents, but each other as well.

I am so grateful to be part of the Stults House team. Thank you all for a lovely night and a beautiful place to come to work!

Nominated by Elizabeth Armstrong

Amanda Nelson, Tiffany Gross, and Charlene Dutton are Telecare Heroes!


Woodburn Recovery Center lost our nursing coordinator back in April of 2017, as well as two of our nurses shortly after. Amanda, one of our seasoned NOC nurses, took on so many extra tasks in this time period and was able to step up and work more hours as well. She has shown great leadership skills and is extremely valued here in the nursing department.

Tiffany was hired shortly after the loss of our nurses and was able to assume the role and the responsibilities of a seasoned nurse as well as be extremely valuable here in the nursing department.

Charlene was hired last as another NOC nurse and has shown great flexibility since starting her role, as well as the desire to pick up extra tasks, and has been extremely valuable to our nursing department. We finally have a new Nurse Coordinator and these ladies need to be acknowledged for their devotion, tenacity and perseverance during the tumultuous period that has finally ended. Thank you for all you do!

Nominated by Margie, RN at Woodburn Recovery Center

Michael Oliveira is a Telecare Hero!


Los Angeles Older Adult programs (FSP and PEI) doesn’t have a regular Hero, but a SuperHero! His name is Michael Oliveira and he is the programs amazing Office Coordinator. He doesn’t wear a cape or spandex, but he has the power to shoot rays of positivity, laughter and calm to those around him. He is resourceful and uses technology to his full advantage which helps him help the team with various technology challenges. He is always thinking of the team and ways he can help to make their jobs easier. No job is too big or too small, he tackles challenges with a “can do” attitude and goes about his day always being humble and kind. Thanks for all you do for LAOA!

Oscar Ramirez is a Telecare Hero!


Oscar is our go-to CIS for Riverside County CSU due to his amazing client skills and ability to keep everyone safe in challenging situations. Oscar can de-escalate almost every situation, and in the rare instance that clients get violent, Oscar is able to use his mastery of CPI skills to contain any situation. Oscar’s leadership ability on the floor keeps the CSU running smoothly. We appreciate Oscar’s great sense of humor and calm temperament which makes him a favorite employee at Telecare.

Nominated by Patrick Kelly and Mary Hurtado

Edna Slate is a Telecare Hero!


Edna Is so very helpful and hardworking, she goes above and beyond to complete her tasks and often stops what she is doing to helps others in need. She is a hero because she always has a positive attitude and has helped me keep a smile my face when I have been frustrated and or tired. She has the best stories and she is a very strong woman. Edna always has an open ear and willing to listen and help out.

Nominated by Jasmine Booth