Brandi Smith is a Telecare Hero!

Brandi demonstrates what an exemplary team member we have working as part of Telecare. She always has a smile and a kind word for anyone in need, especially on Mondays when the rest of us are dragging. She always has a pleasant disposition and keeps her team members calm in situations when others would get frazzled. Brandi takes on extra responsibilities and makes sure the day runs smoothly for the rest of the team when other team members are out on leave or at training. She does extra annuals with a smile and goes above and beyond to help her team. Lastly, and almost most importantly, she makes every day about helping the members and assisting them with realizing the potential they possess.

Nominated by Telecare ATLAS

Amy Matheson is a Telecare Hero!

She is a fabulous clinician, and has been known to -work some magic- talking with individuals who are having acute difficulties..png

Amy is truly the glue that helps keep Pierce County E& T running. As our Clinical Director, she is constantly working to improve the quality of our program for both our clients and our staff. Amy is often seen working long, late hours to make sure our facility keeps running as smoothly as it can. She is always willing to take on extra work for the treatment team to make sure tasks are completed. As a supervisor, she is always ready and willing to support the needs of her supervisees in any way she can. Without Amy's hard work, things like holidays would be nowhere near as special and meaningful for our clients. She is also a fabulous clinician, and has been known to "work some magic" talking with individuals who are having acute difficulties. She is really an asset to our program, and is highly valued by all staff.

One of the best things about Amy is she is always going "the extra mile" to make sure people are supported. From making sure clients are able to celebrate their birthdays if they are with us, through always being willing to pause what she is doing to talk with staff to help any way she can. We are lucky to have her!

Nominated by anonymous

Wanda Bennett and Elise Naughtin-Pike are Telecare Heroes!

Our dynamic duo Wanda Bennett and Elise Naughtin-Pike work tirelessly and often behind the scenes to keep our work space safe and beautiful, our staff happy and informed, and our program running smoothly day after day. They are heroes to us all at Gateway to Recovery, Transition Team, Project 25, Pathway to Recovery, and In-Reach. We want to send them a special thank you at this time of year for helping us celebrate as a family in organizing and taking the lead on our Annual Thanksgiving Member Dinner. It is a huge event with over 120 attendees and involves coordinating the space, caterers, event staff, karaoke, entertainment, and prizes. They have consistently been able to get the vendors to comp their rates and every year the event service staff thank us for allowing them to be a part of the celebration. Our staff work together to ensure transportation for all because for many of the guests, this white table cloth event is their only Thanksgiving celebration and we are their only family. The traditional turkey feast with all the fixings ? stuffing, mashed potatoes, cranberry relish and deserts is enjoyed amongst all and together we give thanks for the strides we are making and for all that is good in our lives.

Nominated by Jessica Jones, Gateway to Recovery, Transition Team, Pathway to Recovery and In-Reach

Diana Hargrove is a Telecare Hero!

As a social worker, Diana has an extremely strong work ethic and is excellent at getting her work done efficiently while still making sure to attend to all of the details of each client. She has a hilarious sense of humor that will often open the door to conversations with clients who may otherwise be closed off. After building rapport, she delves deeper into the client's struggles and explores how to best meet their needs for outpatient care upon discharge from this facility. Diana's communication is always very assertive, direct, and clear with coworkers and residents. One of her many strengths she has is taking initiative to set clear and appropriate boundaries with others to create a healthy therapeutic relationship. Not only am I fortunate to have her as a wonderful and caring friend, but also an extremely valuable professional here at Telecare.

One of my favorite things about Diana is hearing her singing a wide variety of songs when I walk into the break room. Her comical remarks and her theatrical singing is always sure to bring a smile to my face.

Nominated by Amanda Edwards, North Sound E&T

Tyvonne Berring is a Telecare Hero!

Thurston-Mason is a new Evaluation and Treatment program and has had clients for one month. Tyvonne is our Clinical Director and came on board three months before the facility opened. She was able to get acclimated to the Telecare culture and form good working relationships with the local behavioral health leadership and law enforcement partners. She did this while hiring an amazing group of staff to care for our clients. As we continue to hire and have staff vacancies, Tyvonne has been present on every shift, on weekends, and on very long days where she has worked endless hours to ensure that our clients receive the best care possible.

Tyvonne is also very clinically skilled and does not hesitate to work directly with our clients when needed. She has provided mentorship and education to our clinical staff and has walked them through the legal steps when involuntary treatment is needed. She has a talent for providing information to the team in a way that is non-threatening and able to be heard. She demonstrates respect for clients, staff, family, and community. While the work we do is important and serious work, Tyvonne maintains a sense of humor and is able to appropriately see the lighter side of our day to day work.

Tyvonne is an amazing leader and staff do not hesitate to come to her with concerns, ideas, or just to have a second set of eyes and ears on a complex situation. Telecare is lucky to have her on our team!

Nominated by Pam Haithcox Eggleston

Jen Patterson is a Telecare Hero!

Jen is amazing to work with at the Recovery Center at Gresham! She is a great listener and I feel like I can seek her out for feedback or to just brainstorm ideas with. She always seems to have positive energy. I love working with her because she is so encouraging and supportive.

I feel like I can talk to her about anything and without receiving judgement. She is always encouraging and has a strengths-based approach. She is a wonderful team member who seems to embody Telecare values, and she makes me want strive to be better at my job!

Nominated by anonymous

Debbie Spitler is a Telecare Hero!

We’d like to nominate Debbi Spitler PA-C as a Telecare Hero. She is just such a delight to work with and brings such knowledge and compassion to our team, and has fit in so seamlessly from the very beginning when she came to us as an every-other-weekend prescriber and now as she takes a full-time position with us.

She is thoughtful, flexible, welcomes everyone’s input, and pitches in in whatever way is needed to help us care for our clients.  We think we speak for all of us here at Clark County E&T when we say that we are so glad to have her working with us!

Nominated by Anonymous

Anna Jensen is a Telecare Hero!

Even when faced with challenging situations or extremely demanding clientele, Anna uses thoughtful and intentional language to promote therapeutic rapport when speaking to clients. She maintains a calm, positive, and encouraging demeanor even in the midst of chaos. Anna is a coworker I know I can always rely on to take care of client’s needs while treating them with the utmost respect and dignity. It is evident that she understands how important not only completing tasks are, but also how those one-on-one conversations shape client’s experiences here at Telecare North Sound E&T. I am so thankful for all of her dedication, commitment, and hard work. She is an irreplaceable asset to our team.

My favorite thing about Anna is her upbeat, optimistic, and caring personality. She can put a smile on anyone’s face, clients, or coworkers.

Nominated by Amanda Edwards, North Sound E&T

Elvia Escobar is a Telecare Hero!

While the IHOT program has been very busy and working to on-board new staff, Elvia has graciously and enthusiastically stepped up, and stepped up the two floors that separate our programs to take on much of our daily office duty. Her help and professionalism, as well as her friendly and always welcoming personality, have helped our program continue to meet our growing needs. Her fluency in English and Spanish has also been a huge help in assisting with our diverse referral, family, and participant population. Elvia is always gentle and flexible in her approach, willing to step in where needed, and thorough in completing her work. She has been a pleasant addition to our team on the days that she offers help. For being such a tremendous help for two programs, Elvia is a Telecare Hero!

Nominated by the IHOT team

Sara Siebler is a Telecare Hero!

Sara has stepped up in significant ways during her time at Recovery Center at Sarpy (RCS). From conducting additional therapy sessions on top of her assigned caseload and doing discharge planning with said cases, to coming in on days off to accommodate family therapy sessions, she has personified what it means to lead while being an excellent team player. When our facility was without a Clinical Director, Sara stepped in to fill that role on an interim basis with no hesitation or reluctance, and showed the utmost esteem. RCS fortunate that Sara has since accepted the Clinical Director position full time and has already been making huge strides in the beginning of her new role. She does not shy away from calling out greatness among staff and residents, nor is she afraid of shedding light on issues that need addressed.

The thing that stands out the most since Sara’s transition into her new role is that there hasn't been a significant shift in how she interacts with staff and residents. Since the get-go, Sara’s been one of the most approachable staff members and continues this as the supervisor to Recovery Specialists and other staff alike. As a manager, Sara constantly keeps her door open both figuratively and literally unless with a resident or in a meeting. She is very clear in her communication as well as working within staff and resident means. We are grateful to have a teammate and leader that’s as selfless and team-oriented as Sara. I feel I can speak for all RCS employees in saying this: we are excited for the big things that Sara will bring to the team in her new role.

Nominated by anonymous

Scott Senger is a Telecare Hero!

Scott is a newer addition to the Morton Bakar Center team; however, he has quickly made a substantial impact. He is friendly, welcoming and embodies the RCCS model in all interactions with residents and staff. He consistently volunteers to help others with any task needed and is very supportive of staff and resident wellbeing. He can be relied upon to fill in when the team is short staffed and does so with a smile. Scott is a down to earth, very humble, and is always ready to help out however he can! MBC is grateful that Scott joined our team and looked forward to their continued excellence.

Nominated by Cristina De Leon, Morton Bakar Center

Mandy Kruse is a Telecare Hero!

Mandy is a wonderful RS that I work with at North Sound E&T. She always has a fabulous attitude in everything she does. She works so well with all of our clients and has a kind and caring manner. She has a sparkling personality that is contagious to everyone who meets her. Mandy has a huge heart and puts her heart and soul into all that she does. She is a true example of a Telecare Hero.

My favorite thing about Mandy is her sparkling, happy, and fun-loving personality–and her big heart.

Nominated by Jamie Polubinski

Todd LeGuilon is a Telecare Hero!

Todd is magic, truly magic. We say it almost daily. He has one of the most gentle, client-centered, and caring approaches while working with our clients that I have ever encountered. He tirelessly advocates for the clients’ needs as well as for staff morale and support. We know we are not alone in saying we’ve learned more about compassion just by working with him. He is a pleasure to work with and we know the clients appreciate everything he does for them every day.

Nominated by Lauren Wolf and Chris Galvin

Candace Reynolds is a Telecare Hero!

As a certified peer counselor, Candace goes above and beyond to emotionally support clients, provide validation, and express empathy through common recovery experiences. Her recovery story is an inspiration to clients and promotes hope and perseverance to never give up on themselves. She always has an incredibly upbeat attitude, is extremely dedicated to completing client focused treatment plans, mini WRAP plans, group notes, and all other peer counseling documents. She assists with keeping everything very organized to ensure that tasks are completed in an efficient manner. Candace is a true joy to work with.

One of my favorite things about her is her creativity for group activities with clients. She comes up with some of the most fun ideas that clients are drawn to. I also love when she sings, it just puts everyone in a great mood to listen to her talented voice. She is an outstanding and valuable team member and deserves this recognition.

Nominated by Amanda Edwards, Telecare North Sound E&T

Manju Chaudhary is a Telecare Hero!

Manju is hard-working, motivated, resourceful, and compassionate. She makes sure all the residents are well cared for and helps her coworkers when the extra help is needed. She is self-motivated and yearns to do more to further her skills. She has shown great organizational skills and shows initiative to problem-solve. When working with residents, she makes sure they are presentable and has everything they need. She coordinates with her colleagues, her supervisors and the other members of the team and is not shy in sharing her opinions and suggestions if she feels they will benefit the residents. She steps up when she needs to cover the workload and does so with a positive attitude. She keeps the nurses and her supervisors up to date which helps with timely follow up on the residents’ care. We were so happy when she joined MBC as a Mental Health Worker.  It is our great delight that she continues to share her time and talent with us as one of our Ward Clerk.

Nominated by Cristina De Leon, Morton Bakar Center

Elaine Shriner is a Telecare Hero!

We, the team of Telecare Durham ACTT, nominate our Administrator Elaine Shriner as our Telecare Hero. Elaine goes above and beyond for her team and the program and truly cares about each and every one of her staff. She has demonstrated this many times before, and more recently as the program went through an audit by the North Carolina Department of Health and Human Services Routine Monitoring for Provider Agencies. The preparation was very tedious and required long hours of reviewing and paying attention to detail.

Through all of this, Elaine was there to coach, support, assist, give feedback, and maintain morale. She is always available to discuss with us any concerns or issues. Her ability to lead and unite a team to provide the best services for our clients is unparalleled. She is the spark that ignites our team’s effort to keep on going until we accomplished the task. We are very happy to announce we received an overall score 99.1%.   

Thank you Elaine for your leadership, guidance, and all that you do!

Nominated by Team Telecare at Durham ACTT