Jeremiah Martinez is a Telecare Hero!


Jeremiah is a hard working individual that ensures client’s needs are being met with a thorough assessment and evaluation here at the Mental Health Urgent Care program in Perris, CA. Jeremiah has a great wealth of knowledge. He is a great asset to the team and is a team player! Like Jeremiah says, “Teamwork makes the dream work,” and all of this would not be possible without him. With Jeremiah’s presence, there is a noticeable difference from when the clients arrive to the facility and from the time of admission to discharge. Jeremiah is our hero! He truly has a passion to help others and wears his heart on his sleeve.

Nominated by Krystle and Krissy

Suleyma Garcia, Oscar Ramirez, Juanita Ferro, Iliana Peralta, Ana Alfaro Reyes, Felita Vargas Garza, Edward Ramirez, & Marlene Montoya are Telecare Heroes!

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We would like to thank the weekend CIS staff at the Riverside County CSU for all they have done during the last month with all the high acuity clients we have had, and all the extra shifts volunteered for due to call offs along with your positive team spirits. Each of you has contributed in your own way to make both the patients and fellow staff happy. Please keep up your excellent work.

It’s great to come to work on the weekends with professional staff who know how to get their job done with professionalism, calmness, and humor.

Nominated by Patrick Kelly, Mary Hurtado, and Betty Solomon

Maurice Pettiford is a Telecare Hero!


Maurice is a dedicated and professional employee at Telecare’s Riverside County CSU in Indio, CA. He always gets his job done, supports the weekend staff fully by making our job easier, and brings his great sense of humor to the team. Maurice has a great laugh, a great sense of humor, a unique sense of style including his red shoes!

Nominated by Patrick Kelly, Mary Hurtado, and Betty Solomon

Donna Franklin is a Telecare Hero!


I would like to share with you my thoughts about a lovely employee whom I have watched flourish from a bud to a beautiful flower at the Riverside County PHF in Indio, California! Donna Franklin is doing a beautiful job with the role of stand-in Rehab Director. Ms. Franklin proved to be an efficient team player, very attentive to patient needs. She practices the “sun down rule” in which Ms. Franklin follows up on requests for patient needs before the end of the day. I envision Ms. Franklin wearing a cape with a big “R” flapping by as she flies by me tending the needs of our patients. I would like to present her as our Telecare Hero.

My favorite thing about Ms. Franklin is her ability to take a task and complete them with organization and efficiency. I have deemed Ms. Franklin a “Rehab Specialist” if I could create one under such a title. What makes Ms. Franklin’s role so extraordinary is her calm, resilient, and reserved manner. Patient’s moods can be seen as progressively satisfied because they do not feel they are being forgotten or ignored. The PHF team see results as a team player, not just getting the job done, but having the ability to speak with patients with so much compassion.  Thank you, Donna, for being “you”!

Nominated by Annie Cordero, Riverside County PHF

The Gresham Team are Telecare Heroes!


Here is some serious recognition for every and all staff at Telecare Gresham, as everyone at Gresham has Telecare Hero status given the teamwork in action over the last couple of weeks with extraordinary opportunities.

Though there is no physical evidence the eclipse has an effect on humans, the psychological one is undeniable for civilizations over time through the present, which leant to fervor and excitement at the recovery center. Thank you to this team for supporting all the extra energy.

In addition, the team had not one, but two infection control intervention opportunities (the first one the night before CARF). The team made swift order getting checked and checking everyone for critters, cleaning all the fabric items in the center and doing so in quick and concerted measure around the clock — and with a smile. Ok, ok, and perhaps feeling itchy in solidarity.

And, if you need more evidence of how this team is a bunch of heroes, here are just a few point in time gratitudes from some of the current residents:

ALL: “How much you help others, how happy you are.”

Jenni W: “I like to talk to her about my suicidal thoughts and feelings, I wish there are more peer support specialists, I like to listen to her about her suicidal feelings and what she went through in life.”

Jessie: “Good Job."

Chad: “He looks out for my best interests and does cool groups.”

Bridget: “I am able to talk to her and I feel safe.”

Kenzie: “Is very helpful, so thoughtful and ready for anything.”

David: “Counsel is useful.”

Megan: “Is always polite.”

Kim: “For her group on avoiding hospitalization and how to identify triggers-helpful and useful.”

Sarah: “For being helpful in answering questions.”

Thank you TRC Gresham and please never doubt our recovery culture as the primary intervention, how we treat each other and those we serve, to create conditions for health, hopes, and dreams. This is just a snapshot of its power in action.

Nominated by anonymous

Lindy Cain is a Telecare Hero!


In June 2017, Lindy was promoted to the Team Lead position on the ACT Sierra Vista Team from a PSC II Specialist role. Lindy is a Telecare Hero for her amazing commitment and creativity to all members of the ACT Team. She not only seeks to support and lead her fellow colleagues, but she also goes above and beyond in her creative ways to engage and activate the members to live the lives of their choice.

One way Lindy shares her strengths and talents is to support members in making their own luxury personal care items out of common household products. While visiting for our recent CARF survey, I participated in a DIY-session where members were making a bug repellant lotion out of beeswax, coconut oil, baking soda, lemongrass, and lavender. Since many of our members walk or spend time outside they really appreciated the session and the product that they could take and use that day! What a hero!

Thank you, Lindy, for your energy, commitment, and leadership – you make a difference!

Nominated by Jennifer Hinkel

Donna Oglesby is a Telecare Hero!

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A few weeks ago, the Multnomah CATC team had its annual summer picnic. Donna went above and beyond preparing. Not only did she take the lead in planning the event, she sent out great reminders (we love GIFs), stocked up on all the BBQ needs, spent hours getting things ready and worked the grill all day long. Donna is not only a Telecare Hero, she is also the best rib maker we’ve got. We appreciate your dedication to building staff friendships and resiliency. Thank you, Donna, for all the energy and effort you put into our picnic–it was a blast!

Nominated by Lisa Klavens

Panida Phataphonsy is a Telecare Hero!


Congratulations to Panida Phataphonsy on being awarded Employee of the Month. The management team nominated Panida because of her continuous support to her department and MBC as a whole. Panida has been having some difficulty getting around in the last couple of months; however, that hasn’t stopped her from offering support and being an ally when most needed. She takes leadership in her role and helps maintain the cohesiveness in her department. She even offered to come and assist during the Residents Annual Picnic because her staff was short. She is a positive person and a true role model of an outstanding employee to her peers and the residents of Morton Bakar Center.

Nominated by the management at Morton Bakar Center

Somaly Sok is a Telecare Hero!


Our team at Jeremy House would like to thank Somaly (Liley) for her hard work, dedication, and commitment to excellence. Liley is more than our program Hero, she wears many hats and is not afraid to go above and beyond to support the residents and the team. Liley doesn’t complain any tasks (big or small) and does it with a gentle smile on her face. Liley is calm, polite, kind, creative, caring, and compassionate. No matter what tasks Liley is asked to help with, she does it with a passion and quality.  For example, cooking, creating group binders, setting our Welecare station, reviewing the MAR and med orders, cleaning, ordering groceries, and deep shampooing the carpet.

Liley has been with Jeremy House for almost two years and have never been late to work or missed a single day unexpectedly. We appreciate Liley for being a great sample of what a hard working “team player” should be. Her friendliness, positive attitude, and easy going personality makes everyone around smile. Most importantly, she get things done. Liley puts in 100% every day and doesn’t complain about her job, no matter how much work she has to do. Liley is the type who would look at the challenges in front of her, do whatever she needs to do to resolve the issue with a calm and gentle smile.

Some favorite things about Liley:

  • Liley loves her CAFFEINE from Starbucks and she is an amazing chef! We love and appreciate you, Liley!!!
  • “Liley is so amazing and hardworking that she makes me want to work harder and be a better team player”
    -Marc PSC-I
  • “Liley makes my stay at Jeremy House feels like home or at least that’s what I would imagine a happy home would feel like”
    – Y.C. (resident)

Lisa Klavins is a Telecare Hero!


This week, Lisa provided exceptional meditation to two residents at the Multnomah CATC who were having significant difficulty with interpersonal disagreements. Not only did she dissolve tension with the residents who were struggling with their symptoms, but she also did so with a positive attitude even though it was after the time she was going to leave for the day. Having a great attitude is something that Lisa embodies, and it’s infectious. She is hilarious, down to earth, client-centered, and very knowledgeable about our program.

Nominated by Michelle Ducamp

Mike Wiedenheft is a Telecare Hero!

Telecare’s IT department has a Telecare Hero in Mike Wiedenheft. With all of the start-ups we have had lately, I could not do my job without him. He has been incredibly helpful, willing to jump in at a moment’s notice to add overlooked user accounts, research qualified user names, set up Citrix access, and a myriad of other tasks necessary to keep Caminar up and running–and not just with start-ups. Day-to-day with network issues, he is my go-to guy, and he never disappoints. He consistently comes up with the resolution-quickly, calmly, competently, and with frequent humor. He is my Telecare Hero!

Nominated by Jessica Marki at Telecare Corporate

Hediliza Crockett is a Telecare Hero!


Ms. Hediliza Crockett is our Telecare Hero. Besides her genuine concern for all of Garfield’s resident’s and her outstanding attendance record, she also has sincere concerns for her co-workers. On top of being a resident advocate, she is a great team player who also knows when to step in to offer help to her colleagues. Talk about being awesome, right?

Hediliza exudes pride in her work and always takes initiative. Being a floater on the night shift, she would be on different assignments looking after residents with different levels of care. Even while working with very challenging behaviors, Hediliza always does so with a big smile on her face. She is an extra pair of vigilant eyes looking after residents for their safety and making sure they have a good night’s rest to take on the morning after. It’s a pleasure having her on our nursing team!

Nominated by Josie Sape, DON at Garfield Neurobehavioral Center

Sharon Steger is a Telecare Hero!

Everyone from San Diego’s Gateway to Recovery, Pathway to Recovery, and Transition Team would like to give a standing ovation to Sharon Steger! Sharon truly goes above and beyond in helping staff and members. Sharon makes herself available, answers questions, provides instantaneous training, and accomplishes these tasks with an upbeat and kind personality. Sharon works as an MRT/Data Analyst. While in this position, Sharon has gained county acknowledgement as community providers have emailed their praises for her attention to detail and ability to find resolve. Our member outcomes are clean and concise and CORRECT because of Sharon’s efforts.  It tends to be the staff who work very hard, quietly, and do a great job that lack recognition, so we say thank you so much, Sharon!

- Jessica, Alexis, Wanda and Elise

Here is what your coworkers had to say about you:

Sharon, thank you for all your hard work for our company. There are so many people today who try to get by with just the bare minimum. It is refreshing to meet someone who is so passionate and who is naturally so hardworking. Thanks for being you! I know we forget to give recognition when it is due, so I just want to make sure you got a little of the recognition you deserve today! While I cannot give you a raise, I can and will say: “Great job! Keep it up! We appreciate you!” I hope that counts for something! Thanks for making our office such a fun place to work. Between your cheerful smiles and funny jokes, I almost look forward to coming into work every day! You’ll never know how much your great attitude impacts those around you. Ordinary colleagues come and go, but when a special colleague comes by, you just know. Thanks for being my special colleague.
- Rebeca

I truly believe that Sharon is the best MRT Data Analyst that we have ever had. She ensures that everything is running as it is supposed to and if not she works tirelessly until it is fixed. When she makes something “a project” she will not give up until she figures it out. She also has a winning personality and will help anyone in the office to the best of her ability. She is one of the main ingredients that is the “secret sauce” that make PTR and GTR great programs.
- Karen

I appreciate the fact that whenever Sharon is asked a question (or a million questions, LOL) she doesn’t have immediate answers for, her response is always, “Let me find out for you” — Sharon is so helpful!
- Tienna

Sharon Steger is the most diligent, competent, multi-tasker I have ever met, sometimes there is a whirlwind of energy that surrounds her it makes me dizzy. Oh, and she makes beautiful blankets for our newborns around here!
- Judy

Sharon is always available to assist TTT even when she has a million other things to do! And always (!!) with a smile on her face.
- Stephanee

Nominated by Jessica Jones, Alexis George, Wanda Bennett and Elise Naughtin at Gateway/Pathways to Recovery & Transition Team

Clarence Maple is a Telecare Hero!

In early 2016, Clarence Maple, SOAR PSC-II, developed a recovery men’s group called “Steps to a Better Man.”  This group has proven effective in helping our members find purpose, community, and self-love.

All graduates are involved in vocational or educational pursuits and maintain little to no inpatient or incarceration days. The groups have yielded more than a dozen graduates who become mentors to new members, as well as also become co-facilitators and recruit new members to participate in the group.

Clarence, MSW graduate and fraternity brother, developed a group that is analogous to the principles of a fraternity. Principles that honor integrity, friendship, dignity, and self-worth. Group members go on outings every week, help others make each group, give each other feedback, and share their hopes and dreams as well as their successes and failures.

“Our goal is to provide our male members with the space to become better men and take steps to regain the motivation to enjoy life,” said Clarence. “Our mission is to help our male members find it within themselves to grow.”

Clarence applies a “7 Steps” group module for an eight-week course.

  • Step 1: Fifteen Minutes of Confidence: Set aside 15 minutes in the morning. Look in the mirror and say only positive affirmations.
  • Step 2: One Hour of Fame: One hour of self-care. Shower, eat breakfast, pray/meditate/read, take medications and exercise.
  • Step  3: Blue Print: Introduce having a calendar/planner. Plan your day and your future.
  • Step 4: Get-To-It Hour: You plan it–now go do it. Introducing the buddy system.
  • Step 5: The Moment of Upgrade: Provide task and homework. Give to your community, your buddy, others. Upgrade wardrobe. Hear feedback from your group.
  • Step 6: Practice Makes Perfect: The importance of developing a routine: Check in with your buddy and make sure he is keeping up with the steps.
  • Step 7: The Moment of Clarity: Teach the steps! Help another group member identify their own growth. Come to groups in a shirt and tie.

Thank you, Clarence, for taking the initiative to make things better and turning your ideas into action. We are grateful to have your talents here at Telecare SOAR.

Tabitha Johnson is a Telecare Hero!

One of Telecare's NEW Summer '17 programs, LAGOS (a voluntary Crisis Residential Treatment facility), opened successfully on July 1, 2017, in Riverside County.  Already, we would like to nominate our new colleague, Tabitha Johnson, as a Telecare Hero! Tabitha is a new Telecare team member who is serving in the role of a Peer Recovery Coach.  As with any new program, there can sometimes be challenges with "who does what, when?" and properly training all new staff. Tabitha started her first shift on day eight of the program without any formal Telecare training but instead, Tabitha jumped right in and began shadowing staff that had been there for seven days to get an initial understanding of the program and her role.

Within her first hour, Tabitha was focused in on having recovery-oriented conversations with residents in a meaningful and caring way—supporting their goals of strengthening their recovery so that they could transition back into their natural community. Ms. Johnson providing peer support services was inspiring to watch—but there is more! When Tabitha heard that there were going to be some open shifts where we did not yet secure coverage—including the very next shift following her very first shift—she immediately, with a smile, enthusiastically volunteered to stay and to cover the upcoming days by working double back to back shifts all on her very first day!

Thank you, Tabitha, for already going above and beyond in your commitment to Telecare and those we serve—you're a shining example of living the Telecare Mission! We appreciate you and look forward to all the continued contributions you'll be making at LAGOS and beyond.

Nominated by Jennifer Hinkel, Gary Hubbard, and Bea Serafin

Jasdeep Bajwa is a Telecare Hero!

Morton Bakar Center's Employee of the Month is extra special for July. This employee was nominated by our very own resident during the Resident Council monthly meeting. During the announcement portion of the meeting, Carol felt the need to highlight this employee from the nursing department. She stated, "I would like to acknowledge this young lady for all the hard work that she does. Not only does she listen to me, she always follows up on my request and is polite and patient with me. The best thing about her is that she uses appropriate language and it is obvious that she truly cares about us as residents. That's why she deserves to be the employee of the month."

We would like to congratulate Jasdeep on doing an amazing job. Thank you for being so attentive and caring towards our residents.

Nominated by a resident at Morton Bakar Center

Rena Nunes is a Telecare Hero!

Responsible, efficient, and unquestionable dedication to the Telecare San Mateo Transitions business office—those are only a few of the inclusive things done by Rena. She has added and established technical ways to alleviate and naturalize crises with humanitarian and hospitality-type warmth. She brings to light services needed in the 'daily' usages of the entire office.

Rena understands the cost care of every member: rental agreements, allowances, outside payments, and more. She gathers all materials and needed accounts for things purchased, invoiced, and/or accountable. Her devotion and service mirror the Telecare Mission Statement. Rena favors no needed support and is inspiring to the program, constantly providing information and tools to use to better treat the members and office staff needs. She is also a diffident reminder to everyone about their working commitments and helpful in organizing folders and pamphlets to assist with having things in order.  And, without question, knows her job. A devoted grandmother and employee that's effective, supportive, dedicated, needed and well liked—that is Rena Nunes.

Nominated by anonymous

Jennifer Waldo is a Telecare Hero!

Jennifer is an all-star co-worker and peer support at Stults House in Portland, Oregon. She is an excellent advocate for our clients and always provides a valuable perspective to team discussions. Her attention to detail helps our program stay organized and running smoothly! She is flexible and willing to help the team out when she can by staying late or working a different shift. She always comes to work with a positive attitude and shows unconditional compassion for others.

Nominated by Dani Dierking

Claudia Michel is a Telecare Hero!

I went around the RISE program in Riverside, CA to ask people what made Claudia a Telecare hero since I am not one for words. Not one person hesitated in describing her as “above and beyond.”

Here are a few things that make her a Telecare hero every day (without complaint): Claudia takes the time to really listen to everyone whether a member or co-worker. She goes above and beyond in supporting staff in making sure they have what they need to do their jobs including coffee! She provides the most calming and positive office vibe/atmosphere of anybody around. She is always on top of things and making sure the office is kept informed of important policies and procedures. Claudia’s knowledge of her job shines through in everything she does. She is always happy and shares that happiness and joy with everyone unconditionally (it’s contagious). She is spirited and passionate about what she does. She is willing to go out of the way to assist whoever comes to her with a need. She is our office mother and ensures that everyone is taken care of physically, emotionally and mentally because she is the absolute best!

My favorite thing about her is her smile and attitude while working even on the most stressful day.


Nominated by Jessica Doubleday & the RISE staff