Amanda Sadri is a Telecare Hero!

I’ve had the pleasure of working with Amanda for the past two and a half years at IHOT, and throughout this time our team has witnessed her consistently going above and beyond to support our family members and step-in as a Case Manager when needed. For a period of time, she was our only Spanish speaking team member who worked with our Spanish speaking participant’s as well as their families.

Most recently, Amanda has been providing me with support as a Case Manager working with a participant who not only speaks Vietnamese, but is also mostly deaf. With Amanda’s dedicated support, we have been able to build a trusting relationship and successfully connect our participant to a primary care physician for the first time in four years!

Nominated by Shanna Talant at IHOT

Marilyn Zavala is a Telecare Hero!

Marilyn Zavala is our Administrative & HR Assistant for both TAO South in Costa Mesa and TAO North in Anaheim, CA.

Marilyn is an example of a dedicated employee within the Telecare family. She appears to do her difficult job with ease because she does it from her heart and with real intention.

Marilyn has been with the agency for more than a decade, yet her motivation continues to burn brightly as she always takes on difficult tasks and challenges with an open mind. She demonstrates leadership skills and encourages personal growth for staff. She mentors staff around her who have hopes and dreams of moving forward in their professional life within Telecare. No matter how busy she is, she always listens and stops whatever she is doing to give you her full attention. Her kindness, loyalty, and helpfulness resonate with the members and staff of all levels.

Marilyn, you are a true Telecare Hero!

Nominated by Em. D. Bui at TAO South

Carrie Reese is a Telecare Hero!

Carrie has been an integral part of the recent expansion of the Orange County Assisted Outpatient Treatment program in Santa Ana, CA. She has spent countless hours supporting the process in ways both large and small while maintaining a positive, helpful attitude. She has gone above and beyond to assist in any way possible by anticipating the needs of the team during this transition.

To welcome the staff to their new home, Carrie created “AOT Survival Kits” for each of the team members. On behalf of the staff and members of OC AOT, we are grateful and appreciative to have Carrie as the Office Coordinator/AAHR for our program!

Nominated by Anna Bowes, Administrator of Orange County AOT

The PM Team at North Sound E&T Are Telecare Heroes!

The entire PM Team at North Sound E&T came together to be an amazing source of support and care to our guests. The team works diligently to uphold Telecare’s recovery-focused services, and does so in a way that brings out the best in them and others. We appreciate their great sense of humor and always willing to help out. All of us at North Sound wish to thank Leanne, Mary, Reidun, Brenda, Steven, Barbara, Caroline, Rachel, and Candi for their outstanding work together as a team!

Nominated by Gregg von Fempe, North Sound E&T

Lena Witkowski is a Telecare Hero!

Lena stepped in as our nursing coordinator during a time we were undergoing major changes at the Recovery Center at Gresham. She hit the floor running and continues to successfully manage a multitude of responsibilities. It has been a pleasure to watch her grow into her role.

Lena is very knowledgeable and stays on top of keeping our policies updated–a chore in itself! She is always kind and compassionate to our residents and supportive to staff. She has a way of putting you at ease, even when discussing an uncomfortable topic. We have had significant staffing issues, but she is always there to step in when needed. No matter what is going on, she never complains. Always professional, she goes the extra mile. One night when I came in to work, I casually mentioned I burned my dinner and didn’t get a chance to eat. To my surprise, she left and returned with a frozen dinner entree she had purchased for me!

Before Lena became our coordinator, she was a staff RN at our facility. When I transferred here, I felt very uncomfortable, but she always made me feel accepted and worthwhile.

Nominated by Sharon Aumani at The Recovery Center @ Gresham

Thuy Huynh is a Telecare Hero!


Thuy is a superstar at Jeremy House. Thuy goes above and beyond her role as a nurse to ensure that the team and the residents’ needs are met. Thuy takes her time to train new team members with medication assistance training, and empowers the team by providing ongoing training so they can feel comfortable with medication assistance.

Thuy also volunteers to help out with grocery shopping, always is looking for sales and coupons to have extra money for the program, cleans the facility to keep the environment healthy, and feeds all of us with her famous “Eggplants Delights” and super delicious “Red Chicken”.

Thuy is our Telecare Hero because she is honest, caring, genuine, thoughtful, and ALWAYS puts in 110% in her work. Kudos Thuy! We appreciate you!

Shamila Kumar is a Telecare Hero!

Shamila is someone who is often quiet and goes under the radar here at Morton Bakar Center. She is very precise and organized in her work, always follows through on tasks, and uses a teammate approach when working with others.

Shamila always strives to help residents look good and encourages them to practice self-independence with their ADL care. During this time of not having a hairdresser, she even stepped outside of her scope and offered residents free haircuts! She was so good at it that other residents even began to request her to do it for them.

Nominated by Maria Thompson at Morton Bakar Center

Jessica Felty is a Telecare Hero!

Jessica is a big part of our team here at North Sound E&T and regularly goes beyond her duties as a unit clerk. "No job too big, no job too small"–that is the motto I would use with Jessica.

Jessica always has a smile and nice words for clients and co-workers alike. She will go above and beyond to help a co-worker as well as a client, and she does it with a smile. She is very professional in dealing with the visitors that arrive at the facility to visit family members. If we need someone to come in and cover a shift, Jessica is on it. Jessica is what I see as a true Telecare HERO.

Nominated by anonymous

Carnell King is a Telecare Hero!

Carnell is a quiet leader who is always leading by example for peers. He has a great ability to mentor junior Recovery Specialists and is always helpful and generous with his time with clients, whether it is de-escalating an agitated individual or helping them manage day-to-day functions.

He is exemplary in fulfilling his duties whether it be therapeutic interaction with clients or paperwork, you can always count on the best from Carnell! As a team member, you know Carnell will always be there for you!

Carnell’s attention to detail and the ability to handle multiple stressful situations is a real asset to Telecare!

Nominated by North Sound E&T

Steve Dykes is a Telecare Hero!

Steve is always willing to lend a helping hand or advice when needed, whether it is helping a coworker or working with the most difficult client. Steve is patient in even the most difficult situations, and always has what is best for the client and the team in the forefront of his mind. His understanding and concern for the clients and team are genuinely felt. As a team member, you never have to wonder if Steve will make the right decision and you never have to second guess what he might do–plus, he is always ready to tackle the tallest hurdle!

My favorite thing about Steve is his ability to always think about and act toward the de-escalation of a client, but always keeping in mind other alternatives if an attempt at verbal de-escalation fails.

Nominated by North Sound E&T

Nicole Medcalf is a Telecare Hero!

Nicole is our BOM and she is the best at her job. When we need anything, Nicole goes to great lengths to make sure we have it. She is always friendly and kind to all of our staff and clients and helps out wherever she is needed–whether it be serving coffee or handing out snacks Nicole always lends a helping hand.

She is very good at her job and we have benefited from her wealth of knowledge. I am proud to work with Nicole. This is why she is a Telecare Hero.

Nominated by Jamie Polubinski, North Sound E&T

Jen Obermeyer is a Telecare Hero!

Jen never ceases to amaze me with her capacity to give day-in and day-out regardless of circumstances, weather, or the variety of things that are thrown at her daily. She is a model of RCCS with her calm demeanor, respectfulness and gentle voice to all. She has been our program administrator for two years, faced many challenges, and was able to make things better here at The Recovery Center @ Gresham. Our residents feel it and so do the staff.

Jen is known to work holidays so other management can be home, will fill in as a Recovery Specialist on the floor when we are shorthanded, and works tirelessly to keep us in budget while trying to give back as much as she can to acknowledge the staff. She encourages the staff to realize their fullest potential, at work and at home.

My favorite thing about Jen is her heart. She cares about all of us, without judgement, and with grace. We are truly blessed to have her as our administrator.

Nominated by anonymous

Raya Noreault is a Telecare Hero!

Raya hails all the way from New York to be one of our outstanding supervisors here at the Oregon ACT program. She excels in leadership, handling time management, and meeting with difficult clients with ease. She makes our day when she leads meeting with a charisma all of her own. Raya continues to be strong and graceful in her approach to our recovery model and eager to be there for all team members. Her personality is contagious and has brought an inspiration — when staff are positive, anything can happen.

Nominated by Doris Hill, Oregon ACT

Jeremy Hargrove is a Telecare Hero!

Window art by Jeremy Hargrove

Window art by Jeremy Hargrove

Jeremy Hargrove is a Telecare Hero in the purest sense. He has been a loyal Telecare employee for nearly five years, and it shows. He knows Telecare Recovery Partnership (Pierce County E&T) backwards and forwards, and continues to seek new knowledge to build his skill set. He believes in recovery and is a strong promoter of our recovery-focused culture. He is a safety guru, has eyes in the back of his head, and always has an ear listening to what is going on around him from a safety standpoint. He knows that kindness and respect are some of our greatest safety tools, and he is a supreme de-escalator. As a member of the safety committee he brings his insights and floor experience to the conference table. He is a morale booster, captain of Team Telecare, organizing team-building outings and activities. He makes frequent suggestions for how to improve the work environment for our staff and the therapeutic environment for the individuals in our program.

As if all that weren’t enough, Jeremy is also an artist. Our windows are his primary canvas, where he creates colorful seasonal and holiday images with oil pastels, sometimes playful and fun, sometimes deep and meaningful. In addition to the window art, a large, inspirational mural painted by Jeremy remains a permanent installation in our program. Jeremy, in so many ways, you make Telecare a brighter, safer, kinder place to be!

Nominated by anonymous

Anna Nowickiweiss is a Telecare Hero!

Anna does what it takes to make the Stults House program run. She wears many hats and can be found doing business office coordination, grocery shopping, fixing a shredder (as pictured), solving pharmacy mysteries, taking residents appointments, administering medications, filling shifts, and sitting with a resident or staff in need of extra support.

…All this is done with a smile and a quick witted sense of humor.

Anna is thoughtful and always eager to acknowledge others by sending a text, buying a card, or nominating a Telecare hero. The Stults House is grateful to have you Anna!

Nominated by anonymous

Cindy Mendenhall is a Telecare Hero!

Cindy has been the heart and soul of Deschutes Recovery Center since we opened and provided us with a "mother hen" figure for six years now. She is not just a housekeeper, she is a human being with feelings herself and for others. She also acts as a RS coming in for part of NOC shifts and covering parts of AM shifts as well. Cindy works extremely hard cleaning and cooking for the facility. She has a perfect attitude matched with a heart of gold. As one resident stated, "I like her 'no bones about it' attitude and her ethic to get things done the right way. I like that she goes the extra mile to do stuff for us."

Nominated by anonymous

Jon Furlong is a Telecare Hero!

Jon can make a rough day fun in the midst of chaos and does a great job at keeping the milieu safe and calm..png

Jon is committed to his job as well as the well being and recovery of the residents here at Deschutes Recovery Center. Jon can make a rough day fun in the midst of chaos and does a great job at keeping the milieu safe and calm. He gives us the freedom to do what is best for the residents and while each recovery specialist has their own special twist, Jon allows us to be who we are without micromanaging. He brings light, fun, and joy to the day and has great jokes.

Jon is very good at his job and is modest about his successes–we appreciate having Jon Furlong on our team. He is a truly valuable asset to Telecare and we are lucky to have him as a boss.

Nominated by anonymous.