Mary Hurtado and Betty Solomon are Telecare Heroes!

Both Mary and Betty are great to work with on the weekends on the Riverside County CSU due to their professionalism and team spirit. Every weekend it is a joy to come to work knowing we have team members who will always be great to both staff members and clients and will go the extra step to make sure the unit is always peaceful and safe. In a crisis, I am confident they both will do the right thing to get us through the issue and return calm to the unit.

Last week, Mary went above the call of duty and helped a crisis client who called in and needed to be rescued. As this was happening, Betty took care of everything else on the unit until the call ended. This situation demonstrated the excellent teamwork Mary and Betty bring to the CSU.

Nominated by Patrick Kelly

Liz Durkin-Slusarczyk is a Telecare Hero!

Liz always goes the extra mile to support the team and clients in all her interactions here at the Riverside County PHF and CSU. As the AOC, Liz volunteers her entire weekend to Telecare to be here on the two units to make sure all is going right and will do whatever task is asked of her to support our workload. Liz has a great can-do attitude, is compassionate and nurturing of the team and makes the job more interesting, especially in stressful situations.

Liz is always looking for ways to be supportive of the team and all the clients to make sure they get the support and services they need. Also, when Liz is the on-call AOD, she will bake food for the team which is greatly appreciated by all her team members.

Nominated by Patrick Kelly, Mary Hurtado, Betty Solomon

Jordan Niles is a Telecare Hero!

Jordan is a true Telecare Hero! Thank you for the incredible work you do here at Multnomah CATC. You come to work with a positive and upbeat attitude that is contagious. You are intent to advocate for and empower our residents where ever they are on their recovery journey.

When you are working, I am confident that our clients are receiving compassionate, quality, and attentive care. Your life experience and passion for the powerful impact of the Peer Support role is evident and essential. You will take the time to listen or be still with a client. I have seen clients increase their benefit from CATC because they began to trust our team through the connection made with you — established on respect and mutuality. What’s more important than that? Hard to say! In short, you are awesome! I am so excited to see the impact you will make in bringing healing to others as you progress in your pursuit of the medical field! You’re one cool cat (get it?)!

Nominated by anonymous

Lucila Ceja is a Telecare Hero!

Lucila has been working for Telecare’s Morton Bakar Center for 13 years and has always maintained an exemplary work ethic; her quality of work is an example of how the job should be done to other’s in her department. She is a team player helping out in laundry anytime she is called to do so, and even though Lucila is not in the nursing department, she always makes certain that the resident’s needs are met. She has excellent attendance, always making sure to be on time and ready to work. Lucila does an outstanding job in her role at MBC; we are proud to have her be a part of our EVS team and at Morton Bakar Center. Congratulations, Lucila, for being the September Employee of the Month!

Nominated by the Management Team at Morton Bakar Center

Yash Naik is a Telecare Hero!

Yash is such a Telecare Hero! He helped us open four different programs in the Thurston Mason area in six months without a glitch. The customer service that he provides is extraordinary! He has worked on the weekends and even after hours in order to ensure that our programs are operating from an IT standpoint. In addition, he provides basic education to staff to help problem solve some basic issues. Thank you, Yash for all of your support and excellent service to the Thurston Mason programs in Washington State!

Nominated by Tyvonne Berring

Andrew Wilson is a Telecare Hero!

Andrew works hard and is always helping others out at the Region Six Recovery Center at Sarpy in Omaha, Nebraska. He is willing to work overtime for any shift. He does great work making sure that we are all safe her as he does the safety checks. In any crisis, he is someone you can count on to back you up. He’s always jumping in when something needs to be done. Overall, he’s a great person to work with.

Nominated by anonymous

Jeremiah Martinez is a Telecare Hero!

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Jeremiah is a hard working individual that ensures client’s needs are being met with a thorough assessment and evaluation here at the Mental Health Urgent Care program in Perris, CA. Jeremiah has a great wealth of knowledge. He is a great asset to the team and is a team player! Like Jeremiah says, “Teamwork makes the dream work,” and all of this would not be possible without him. With Jeremiah’s presence, there is a noticeable difference from when the clients arrive to the facility and from the time of admission to discharge. Jeremiah is our hero! He truly has a passion to help others and wears his heart on his sleeve.

Nominated by Krystle and Krissy

Suleyma Garcia, Oscar Ramirez, Juanita Ferro, Iliana Peralta, Ana Alfaro Reyes, Felita Vargas Garza, Edward Ramirez, & Marlene Montoya are Telecare Heroes!

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We would like to thank the weekend CIS staff at the Riverside County CSU for all they have done during the last month with all the high acuity clients we have had, and all the extra shifts volunteered for due to call offs along with your positive team spirits. Each of you has contributed in your own way to make both the patients and fellow staff happy. Please keep up your excellent work.

It’s great to come to work on the weekends with professional staff who know how to get their job done with professionalism, calmness, and humor.

Nominated by Patrick Kelly, Mary Hurtado, and Betty Solomon

Maurice Pettiford is a Telecare Hero!

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Maurice is a dedicated and professional employee at Telecare’s Riverside County CSU in Indio, CA. He always gets his job done, supports the weekend staff fully by making our job easier, and brings his great sense of humor to the team. Maurice has a great laugh, a great sense of humor, a unique sense of style including his red shoes!

Nominated by Patrick Kelly, Mary Hurtado, and Betty Solomon

Donna Franklin is a Telecare Hero!

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I would like to share with you my thoughts about a lovely employee whom I have watched flourish from a bud to a beautiful flower at the Riverside County PHF in Indio, California! Donna Franklin is doing a beautiful job with the role of stand-in Rehab Director. Ms. Franklin proved to be an efficient team player, very attentive to patient needs. She practices the “sun down rule” in which Ms. Franklin follows up on requests for patient needs before the end of the day. I envision Ms. Franklin wearing a cape with a big “R” flapping by as she flies by me tending the needs of our patients. I would like to present her as our Telecare Hero.

My favorite thing about Ms. Franklin is her ability to take a task and complete them with organization and efficiency. I have deemed Ms. Franklin a “Rehab Specialist” if I could create one under such a title. What makes Ms. Franklin’s role so extraordinary is her calm, resilient, and reserved manner. Patient’s moods can be seen as progressively satisfied because they do not feel they are being forgotten or ignored. The PHF team see results as a team player, not just getting the job done, but having the ability to speak with patients with so much compassion.  Thank you, Donna, for being “you”!

Nominated by Annie Cordero, Riverside County PHF

The Gresham Team are Telecare Heroes!

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Here is some serious recognition for every and all staff at Telecare Gresham, as everyone at Gresham has Telecare Hero status given the teamwork in action over the last couple of weeks with extraordinary opportunities.

Though there is no physical evidence the eclipse has an effect on humans, the psychological one is undeniable for civilizations over time through the present, which leant to fervor and excitement at the recovery center. Thank you to this team for supporting all the extra energy.

In addition, the team had not one, but two infection control intervention opportunities (the first one the night before CARF). The team made swift order getting checked and checking everyone for critters, cleaning all the fabric items in the center and doing so in quick and concerted measure around the clock — and with a smile. Ok, ok, and perhaps feeling itchy in solidarity.

And, if you need more evidence of how this team is a bunch of heroes, here are just a few point in time gratitudes from some of the current residents:

ALL: “How much you help others, how happy you are.”

Jenni W: “I like to talk to her about my suicidal thoughts and feelings, I wish there are more peer support specialists, I like to listen to her about her suicidal feelings and what she went through in life.”

Jessie: “Good Job."

Chad: “He looks out for my best interests and does cool groups.”

Bridget: “I am able to talk to her and I feel safe.”

Kenzie: “Is very helpful, so thoughtful and ready for anything.”

David: “Counsel is useful.”

Megan: “Is always polite.”

Kim: “For her group on avoiding hospitalization and how to identify triggers-helpful and useful.”

Sarah: “For being helpful in answering questions.”

Thank you TRC Gresham and please never doubt our recovery culture as the primary intervention, how we treat each other and those we serve, to create conditions for health, hopes, and dreams. This is just a snapshot of its power in action.

Nominated by anonymous

Lindy Cain is a Telecare Hero!

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In June 2017, Lindy was promoted to the Team Lead position on the ACT Sierra Vista Team from a PSC II Specialist role. Lindy is a Telecare Hero for her amazing commitment and creativity to all members of the ACT Team. She not only seeks to support and lead her fellow colleagues, but she also goes above and beyond in her creative ways to engage and activate the members to live the lives of their choice.

One way Lindy shares her strengths and talents is to support members in making their own luxury personal care items out of common household products. While visiting for our recent CARF survey, I participated in a DIY-session where members were making a bug repellant lotion out of beeswax, coconut oil, baking soda, lemongrass, and lavender. Since many of our members walk or spend time outside they really appreciated the session and the product that they could take and use that day! What a hero!

Thank you, Lindy, for your energy, commitment, and leadership – you make a difference!

Nominated by Jennifer Hinkel

Donna Oglesby is a Telecare Hero!

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A few weeks ago, the Multnomah CATC team had its annual summer picnic. Donna went above and beyond preparing. Not only did she take the lead in planning the event, she sent out great reminders (we love GIFs), stocked up on all the BBQ needs, spent hours getting things ready and worked the grill all day long. Donna is not only a Telecare Hero, she is also the best rib maker we’ve got. We appreciate your dedication to building staff friendships and resiliency. Thank you, Donna, for all the energy and effort you put into our picnic–it was a blast!

Nominated by Lisa Klavens

Panida Phataphonsy is a Telecare Hero!

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Congratulations to Panida Phataphonsy on being awarded Employee of the Month. The management team nominated Panida because of her continuous support to her department and MBC as a whole. Panida has been having some difficulty getting around in the last couple of months; however, that hasn’t stopped her from offering support and being an ally when most needed. She takes leadership in her role and helps maintain the cohesiveness in her department. She even offered to come and assist during the Residents Annual Picnic because her staff was short. She is a positive person and a true role model of an outstanding employee to her peers and the residents of Morton Bakar Center.

Nominated by the management at Morton Bakar Center

Somaly Sok is a Telecare Hero!

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Our team at Jeremy House would like to thank Somaly (Liley) for her hard work, dedication, and commitment to excellence. Liley is more than our program Hero, she wears many hats and is not afraid to go above and beyond to support the residents and the team. Liley doesn’t complain any tasks (big or small) and does it with a gentle smile on her face. Liley is calm, polite, kind, creative, caring, and compassionate. No matter what tasks Liley is asked to help with, she does it with a passion and quality.  For example, cooking, creating group binders, setting our Welecare station, reviewing the MAR and med orders, cleaning, ordering groceries, and deep shampooing the carpet.

Liley has been with Jeremy House for almost two years and have never been late to work or missed a single day unexpectedly. We appreciate Liley for being a great sample of what a hard working “team player” should be. Her friendliness, positive attitude, and easy going personality makes everyone around smile. Most importantly, she get things done. Liley puts in 100% every day and doesn’t complain about her job, no matter how much work she has to do. Liley is the type who would look at the challenges in front of her, do whatever she needs to do to resolve the issue with a calm and gentle smile.

Some favorite things about Liley:

  • Liley loves her CAFFEINE from Starbucks and she is an amazing chef! We love and appreciate you, Liley!!!
  • “Liley is so amazing and hardworking that she makes me want to work harder and be a better team player”
    -Marc PSC-I
  • “Liley makes my stay at Jeremy House feels like home or at least that’s what I would imagine a happy home would feel like”
    – Y.C. (resident)

Lisa Klavins is a Telecare Hero!

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This week, Lisa provided exceptional meditation to two residents at the Multnomah CATC who were having significant difficulty with interpersonal disagreements. Not only did she dissolve tension with the residents who were struggling with their symptoms, but she also did so with a positive attitude even though it was after the time she was going to leave for the day. Having a great attitude is something that Lisa embodies, and it’s infectious. She is hilarious, down to earth, client-centered, and very knowledgeable about our program.

Nominated by Michelle Ducamp

Mike Wiedenheft is a Telecare Hero!

Telecare’s IT department has a Telecare Hero in Mike Wiedenheft. With all of the start-ups we have had lately, I could not do my job without him. He has been incredibly helpful, willing to jump in at a moment’s notice to add overlooked user accounts, research qualified user names, set up Citrix access, and a myriad of other tasks necessary to keep Caminar up and running–and not just with start-ups. Day-to-day with network issues, he is my go-to guy, and he never disappoints. He consistently comes up with the resolution-quickly, calmly, competently, and with frequent humor. He is my Telecare Hero!

Nominated by Jessica Marki at Telecare Corporate

Hediliza Crockett is a Telecare Hero!

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Ms. Hediliza Crockett is our Telecare Hero. Besides her genuine concern for all of Garfield’s resident’s and her outstanding attendance record, she also has sincere concerns for her co-workers. On top of being a resident advocate, she is a great team player who also knows when to step in to offer help to her colleagues. Talk about being awesome, right?

Hediliza exudes pride in her work and always takes initiative. Being a floater on the night shift, she would be on different assignments looking after residents with different levels of care. Even while working with very challenging behaviors, Hediliza always does so with a big smile on her face. She is an extra pair of vigilant eyes looking after residents for their safety and making sure they have a good night’s rest to take on the morning after. It’s a pleasure having her on our nursing team!

Nominated by Josie Sape, DON at Garfield Neurobehavioral Center

Sharon Steger is a Telecare Hero!

Everyone from San Diego’s Gateway to Recovery, Pathway to Recovery, and Transition Team would like to give a standing ovation to Sharon Steger! Sharon truly goes above and beyond in helping staff and members. Sharon makes herself available, answers questions, provides instantaneous training, and accomplishes these tasks with an upbeat and kind personality. Sharon works as an MRT/Data Analyst. While in this position, Sharon has gained county acknowledgment as community providers have emailed their praises for her attention to detail and ability to find resolve. Our member outcomes are clean and concise and CORRECT because of Sharon’s efforts.  It tends to be the staff who work very hard, quietly, and do a great job that lack recognition, so we say thank you so much, Sharon!

- Jessica, Alexis, Wanda and Elise

Here is what your coworkers had to say about you:

Sharon, thank you for all your hard work for our company. There are so many people today who try to get by with just the bare minimum. It is refreshing to meet someone who is so passionate and who is naturally so hardworking. Thanks for being you! I know we forget to give recognition when it is due, so I just want to make sure you got a little of the recognition you deserve today! While I cannot give you a raise, I can and will say: “Great job! Keep it up! We appreciate you!” I hope that counts for something! Thanks for making our office such a fun place to work. Between your cheerful smiles and funny jokes, I almost look forward to coming into work every day! You’ll never know how much your great attitude impacts those around you. Ordinary colleagues come and go, but when a special colleague comes by, you just know. Thanks for being my special colleague.
- Rebeca

I truly believe that Sharon is the best MRT Data Analyst that we have ever had. She ensures that everything is running as it is supposed to and if not she works tirelessly until it is fixed. When she makes something “a project” she will not give up until she figures it out. She also has a winning personality and will help anyone in the office to the best of her ability. She is one of the main ingredients that is the “secret sauce” that make PTR and GTR great programs.
- Karen

I appreciate the fact that whenever Sharon is asked a question (or a million questions, LOL) she doesn’t have immediate answers for, her response is always, “Let me find out for you” — Sharon is so helpful!
- Tienna

Sharon Steger is the most diligent, competent, multi-tasker I have ever met, sometimes there is a whirlwind of energy that surrounds her it makes me dizzy. Oh, and she makes beautiful blankets for our newborns around here!
- Judy

Sharon is always available to assist TTT even when she has a million other things to do! And always (!!) with a smile on her face.
- Stephanee

Nominated by Jessica Jones, Alexis George, Wanda Bennett and Elise Naughtin at Gateway/Pathways to Recovery & Transition Team