Elvia Escobar is a Telecare Hero!

While the IHOT program has been very busy and working to on-board new staff, Elvia has graciously and enthusiastically stepped up, and stepped up the two floors that separate our programs to take on much of our daily office duty. Her help and professionalism, as well as her friendly and always welcoming personality, have helped our program continue to meet our growing needs. Her fluency in English and Spanish has also been a huge help in assisting with our diverse referral, family, and participant population. Elvia is always gentle and flexible in her approach, willing to step in where needed, and thorough in completing her work. She has been a pleasant addition to our team on the days that she offers help. For being such a tremendous help for two programs, Elvia is a Telecare Hero!

Nominated by the IHOT team

Sara Siebler is a Telecare Hero!

Sara has stepped up in significant ways during her time at Recovery Center at Sarpy (RCS). From conducting additional therapy sessions on top of her assigned caseload and doing discharge planning with said cases, to coming in on days off to accommodate family therapy sessions, she has personified what it means to lead while being an excellent team player. When our facility was without a Clinical Director, Sara stepped in to fill that role on an interim basis with no hesitation or reluctance, and showed the utmost esteem. RCS fortunate that Sara has since accepted the Clinical Director position full time and has already been making huge strides in the beginning of her new role. She does not shy away from calling out greatness among staff and residents, nor is she afraid of shedding light on issues that need addressed.

The thing that stands out the most since Sara’s transition into her new role is that there hasn't been a significant shift in how she interacts with staff and residents. Since the get-go, Sara’s been one of the most approachable staff members and continues this as the supervisor to Recovery Specialists and other staff alike. As a manager, Sara constantly keeps her door open both figuratively and literally unless with a resident or in a meeting. She is very clear in her communication as well as working within staff and resident means. We are grateful to have a teammate and leader that’s as selfless and team-oriented as Sara. I feel I can speak for all RCS employees in saying this: we are excited for the big things that Sara will bring to the team in her new role.

Nominated by anonymous

Scott Senger is a Telecare Hero!

Scott is a newer addition to the Morton Bakar Center team; however, he has quickly made a substantial impact. He is friendly, welcoming and embodies the RCCS model in all interactions with residents and staff. He consistently volunteers to help others with any task needed and is very supportive of staff and resident wellbeing. He can be relied upon to fill in when the team is short staffed and does so with a smile. Scott is a down to earth, very humble, and is always ready to help out however he can! MBC is grateful that Scott joined our team and looked forward to their continued excellence.

Nominated by Cristina De Leon, Morton Bakar Center

Mandy Kruse is a Telecare Hero!

Mandy is a wonderful RS that I work with at North Sound E&T. She always has a fabulous attitude in everything she does. She works so well with all of our clients and has a kind and caring manner. She has a sparkling personality that is contagious to everyone who meets her. Mandy has a huge heart and puts her heart and soul into all that she does. She is a true example of a Telecare Hero.

My favorite thing about Mandy is her sparkling, happy, and fun-loving personality–and her big heart.

Nominated by Jamie Polubinski

Todd LeGuilon is a Telecare Hero!

Todd is magic, truly magic. We say it almost daily. He has one of the most gentle, client-centered, and caring approaches while working with our clients that I have ever encountered. He tirelessly advocates for the clients’ needs as well as for staff morale and support. We know we are not alone in saying we’ve learned more about compassion just by working with him. He is a pleasure to work with and we know the clients appreciate everything he does for them every day.

Nominated by Lauren Wolf and Chris Galvin

Candace Reynolds is a Telecare Hero!

As a certified peer counselor, Candace goes above and beyond to emotionally support clients, provide validation, and express empathy through common recovery experiences. Her recovery story is an inspiration to clients and promotes hope and perseverance to never give up on themselves. She always has an incredibly upbeat attitude, is extremely dedicated to completing client focused treatment plans, mini WRAP plans, group notes, and all other peer counseling documents. She assists with keeping everything very organized to ensure that tasks are completed in an efficient manner. Candace is a true joy to work with.

One of my favorite things about her is her creativity for group activities with clients. She comes up with some of the most fun ideas that clients are drawn to. I also love when she sings, it just puts everyone in a great mood to listen to her talented voice. She is an outstanding and valuable team member and deserves this recognition.

Nominated by Amanda Edwards, Telecare North Sound E&T

Manju Chaudhary is a Telecare Hero!

Manju is hard-working, motivated, resourceful, and compassionate. She makes sure all the residents are well cared for and helps her coworkers when the extra help is needed. She is self-motivated and yearns to do more to further her skills. She has shown great organizational skills and shows initiative to problem-solve. When working with residents, she makes sure they are presentable and has everything they need. She coordinates with her colleagues, her supervisors and the other members of the team and is not shy in sharing her opinions and suggestions if she feels they will benefit the residents. She steps up when she needs to cover the workload and does so with a positive attitude. She keeps the nurses and her supervisors up to date which helps with timely follow up on the residents’ care. We were so happy when she joined MBC as a Mental Health Worker.  It is our great delight that she continues to share her time and talent with us as one of our Ward Clerk.

Nominated by Cristina De Leon, Morton Bakar Center

Elaine Shriner is a Telecare Hero!

We, the team of Telecare Durham ACTT, nominate our Administrator Elaine Shriner as our Telecare Hero. Elaine goes above and beyond for her team and the program and truly cares about each and every one of her staff. She has demonstrated this many times before, and more recently as the program went through an audit by the North Carolina Department of Health and Human Services Routine Monitoring for Provider Agencies. The preparation was very tedious and required long hours of reviewing and paying attention to detail.

Through all of this, Elaine was there to coach, support, assist, give feedback, and maintain morale. She is always available to discuss with us any concerns or issues. Her ability to lead and unite a team to provide the best services for our clients is unparalleled. She is the spark that ignites our team’s effort to keep on going until we accomplished the task. We are very happy to announce we received an overall score 99.1%.   

Thank you Elaine for your leadership, guidance, and all that you do!

Nominated by Team Telecare at Durham ACTT

Martha Sanchez, Regina Rico and Wakako Masuno are Telecare Heroes!

Martha Sanchez, Regina Rico, and Wakako Masuno were truly Telecare Heroes and came through for one of our clients at the La Casa MHRC. Our client was returning from a court visit and decided he did not want to return to La Casa. The county driver stayed with him near the facility but he would not come back. Our wonderful staff went up the street to talk with the client. They walked with him for close to two miles on a hot day and kept reassuring him that they were there to help him in any way that they could. The client finally decided that he would return to the facility and came back with them. For their kindness, compassion, and endurance, we recognize Wakako, Regina and Martha!!!

Nominated by Larry Lawler, administrator at La Casa MHRC

Joann Neberba is a Telecare Hero!

Joann has her plate full being the HR/AA for a big program in San Mateo County, Cordilleras MHRC. That didn’t stop her from stepping up and helping out a nearby Telecare program in need, though!

San Mateo Transitions recently had their longtime HR/AA leave. This left the program with no one to do the HR functions there. A new hire was being brought on at Transitions for a tough-to-fill position that had been open for a while. To ensure that there would be no hiccup in starting the new hire, and to ensure that the new hire could start as soon as possible, she stepped up and offered to help. She helped do all of the pre-employment steps/paperwork, on-boarding, orientation, and post-employment paperwork! Without her help, this would have caused a huge burden at Transitions, and Telecare could have potentially lost a great Licensed Team Lead!

Thank you for stepping up and helping out a Telecare program that isn’t your program, you embody the Telecare spirit of helping others!

Nominated by Adrian Martinez, Corporate

Shanna Talant is a Telecare Hero!

I am nominating Shanna Talant because she is the true definition of a Telecare Hero. On Thursday, June 9, we had a goodbye lunch for one of our co-workers and Shanna worked tirelessly to make this a special day for them. Shanna worked hard to make a video, picture frames, cards, etc., and brought together the team to make this day an unforgettable and special day for our co-worker and team. However, this is not unusual for Shanna, as she is continuously going out of her way to compliment her co-workers, make them feel special, and offer any support to her team in general.

This can also be said about Shanna’s work with her participants. Shanna invests every ounce of energy and compassion into her daily work to ensure that her participants are able to reach their goals, feel supported, and fulfill their definition of happiness. Shanna uses her creativity and compassion to provide support to her participants and touch their lives in a very special way. Shanna uses this same creativity and compassion to support her co-workers as well and is consistently spreading her positivity to the team. In addition, Shanna has the ability to make the team laugh at any moment with her great sense of humor and spirit! Shanna thank you for all your contributions and great energy you bring to the IHOT team!

Nominated by anonymous

Sahnnon Hardy is a Telecare Hero!

Shannon is a Telecare Hero for her can-do attitude with both staff and clients. She is always willing to go above and beyond to keep the unit safe and make sure clients remain calm and relaxed. Her ability to safely negotiate with clients is a real asset to both the client and staff. Her ability to remain calm and cheerful in stressful situations is much appreciated.

Shannon has a great ability to relate with the adolescents to keep them busy throughout the shift, but also relate to assist them is developing healthier coping skills. Shannon has the ability to personally relate to clients to get them to take medications when they are refusing, or to calm down so medication won’t have to be given. This ability has been demonstrated consistently during the year.

Nominated by Patrick Kelly, Riverside County CSU

Myisha Hill is a Telecare Hero!

Myisha is a dedicated tenured Telecare employee who got her start with Telecare at SD CHOICES in 2002. She goes above and beyond to assist Telecare members in their mental health recovery. She is a caring, compassionate, experienced team player who is always friendly and helpful to both staff and members. She is a shining star that goes out of her way to improve the program by training new staff, assisting her teammates, and making the members feel comfortable. She goes above and beyond for her members, and goes above and beyond to help new employees learn their job. Most of all, Myisha comes to work with her heart–she doesn’t just come to just do her “job”.

Nominated by the staff at Gateway and Pathway to Recovery, Jessica Jones, Alexis George and Mary Woods

JoAnna Williams is a Telecare Hero!

JoAnna is an amazingly caring and thoughtful recovery specialist. She shows extreme kindness with our residents and takes initiative to meet their needs. JoAnna is a phenomenal co-worker, and I always feel supported working with her. She always takes her team mates view into consideration when making decisions on the unit. I am inspired by JoAnna’s work ethic and passion for our recovery culture.

My favorite thing about JoAnna is that she always comes to work with a smile on her face and has a very calm presence about her. She is willing to collaborate with staff and residents alike to make sure everyone’s voice is heard.

Nominated by anonymous

The Stanislaus CSU Team are Telecare Heroes!

I would like to nominate my start up team for the brand new Crisis Stabilization Unit of Stanislaus County. Creating a new program had bumps in the road. I want to thank all of my staff for their patience and flexibility during this difficult start-up time.

I want to address specific Telecare Hero behaviors: Angela Patriarca, RN, for jumping into working NOC shift. Michelle Gorman, RN, for bringing her years of experience in leadership and input. Pedro Tabernero, RN, for being loyal and caring in regards to other staff members. Christina Ty, RN, for being available when needed most. RN Ty is our go-to for problem solving and on-site tech support. RN Ty and RN Renalyn Cedeno have been figuratively my right hand during these start-up months. They have the initiative to assist on more management duties, making me more available for time- sensitive tasks as Program Director. They bring their years of experience in a psychiatric hospital to CSU. Connie McDonald Peer Specialist, Christina Ty RN, Renalyn Cedeno RN, Bes ASW you guys are my glue. They are the first people I go to when I need help or advice regarding a matter that eludes me.

LMFT Guy Gadd, ASW Bussrat (Bes) Mussa, ASW Jeremy Avery for being the calm and reassuring clinicians for our crisis patients and sometimes staff. We are fortunate to have clinicians that are very caring, knowledgeable and very experienced in their respective fields. I know I can count on my clinicians to be well versed in the local area programs available to our target population.

Peer Specialist (PS) Connie McDonaldAdrian BravoRachel Limburg, and Eva McKinney are awesome at interacting with the clients. They help educate the clients about services and coping skills that they can utilize while in crisis. These PS are great at gathering the client?s history and identifying key areas of need for clients. When they are not busy interacting with clients, these PS keep the station organized and neat. They make sure supplies for clients are fully stocked. Charts are prepared for new incoming clients. They help the clinicians and RNs in tasks so we can be free to search for the best possible placements for our clients.

Flexibility for scheduling can be difficult, but not without great on-call staff members: Pedro Tabernero, Christina Ty, Jeremy Avery, Adrian Bravo, Rachel Limburg, Eva McKinney, and Shamerin Shamoon. These people help keep the CSU running around the clock to serve our community.

I love my team because they all hard-working, dependable, passionate about their work, and a genuine concern of the population that we are serving. In addition, their professionalism is surpassed by their compassion to serve individuals who struggle with mental illness.

Nominated by Lanea Jueco

Amanda Edwards is a Telecare Hero!

Amanda is a jewel. As a coworker she is reliable, efficient, effective, and diligent. But those aren’t even her best qualities. She is also a shining example of infusing our work with empathy and compassion. Amanda meets people where they are at, and draws them out of dark places. She finds the positives in their situations, and helps them see the light within themselves. She doesn’t give up.

In this type of work, we really need to be able to trust and count on our teammates. I can always count on Amanda. She tries new things all the time, faces her fears and reaches her goals with determination. I feel lucky to know her, much less work with her.

Amanda notices the little things people do, and she shows her appreciation in kind and generous ways... and sometimes she brings me cookies. Every day is better with cookies.

Nominated by Alana Karsch

Sam Weisenburger is a Telecare Hero!

Sam is a man that is unforgettable. He’s simple, kind, charming, and his insight on cases is very much appreciated and welcomed. I have been fortunate to have partnered with Sam on cases which have been very challenging and seem impossible to get any movement. What makes Sam a hero is his ability to show his compassion, empathy, and understanding for the families he coaches and the participants he serves.

Sam is kind, Sam is simple, Sam is known as my super hero. Thank you Sam for being you. You’re most valued.

Nominated by Sarah Mollet-Folta, IHOT

Lyle Jobe is a Telecare Hero!

What makes Lyle a hero? Well the fact that practically all the clients he works with say so. I hear it at least once a week every week–and frankly I agree.

Lyle spends most of his time either meeting with the client to discuss symptoms and medication options and/or discussing concerns and changes with the clinical staff. He is excellent at explaining how different medications work and/or explanations for various diagnosis’s. He is easy to relate with, and it feels like your talking to a person rather than a doctor when meeting with him.

My favorite thing about Lyle is his love of ping pong. He plays it with the clients, and regularly challenges them to games when he has the time. He gets competitive too! It’s pretty awesome.

Nominated by anonymous