Claudia Michel is a Telecare Hero!

I went around the RISE program in Riverside, CA to ask people what made Claudia a Telecare hero since I am not one for words. Not one person hesitated in describing her as “above and beyond.”

Here are a few things that make her a Telecare hero every day (without complaint): Claudia takes the time to really listen to everyone whether a member or co-worker. She goes above and beyond in supporting staff in making sure they have what they need to do their jobs including coffee! She provides the most calming and positive office vibe/atmosphere of anybody around. She is always on top of things and making sure the office is kept informed of important policies and procedures. Claudia’s knowledge of her job shines through in everything she does. She is always happy and shares that happiness and joy with everyone unconditionally (it’s contagious). She is spirited and passionate about what she does. She is willing to go out of the way to assist whoever comes to her with a need. She is our office mother and ensures that everyone is taken care of physically, emotionally and mentally because she is the absolute best!

My favorite thing about her is her smile and attitude while working even on the most stressful day.


Nominated by Jessica Doubleday & the RISE staff

Nick Jameson is a Telecare Hero!

Disclaimer: The following is going to come off like cheesy schlock, but I’m feeling cheesy and schlocky today. This guy is simply awesome to work with. The only bad thing about the guy is his stubborn refusal to believe in Bigfoot despite all of the perfectly verifiable evidence of his/her existence.

Telecare’s Recovery Philosophy is not simply a gimmick or slogan for Nick-it’s the way he operates in the world. His quest to grow both personally and professionally is unmatched and we are lucky to have him on our team.

I would like to share a poem (which is neither cheese nor schlock) he wrote which sums him up quite well:

Nominated by Jon Furlong, Deschutes Recovery Center

Tiffany Gross is a Telecare Hero!

I would like to acknowledge a new Team Member at Telecare’s Woodburn Recovery Center (WRC) whose currently the graveyard shift RN at WRC, Tiffany Gross. Tiffany is a positive addition to our workforce and joined the WRC team about two months ago.

Tiffany is an excellent role model for staff and has great relationships with our residents. We recently had a group camping trip with five WRC residents. Tiffany teamed up with a co-worker and itemized all of the resident’s medications for the three-day trip. The work she did made the camping trip a success and supported the resident’s confidence in understanding the value of their medications and their assigned times for disbursement. In addition, it gave me lots of confidence in my role of passing them out — no errors of course. Her willingness to stay professional, even in challenging situations, and to call it like she see’s it is another great addition to our team. She’s a TELECARE HERO for her dedication to the WRC program and her service to staff and residents with dignity and respect.

Nominated by Franklin “Ron” Weaver

Margie Hertz is a Telecare Hero!

Margie Hertz is the other nursing staff that assisted with the medication coordination for the Woodburn Recovery Center (WRC) camping trip last week (in addition to Tiffany Gross). Margie Hertz has been with our nursing department at WRC for two years and is currently working several shifts assisting while we are short-handed in the nursing department.

Margie is well liked by all of our residents and staff and is the founder of the WRC Emotional Intelligence program recently shared with the Gresham program. The energy she brings and the way she is always positive and vested in what’s happening with the residents is one of my favorite things about her.

Margie is always getting the residents to smile, laugh and engage and it’s clear that she has the passion and compassion for this work. For this and many other things, Margie Hertz is a TELECARE HERO.

Nominated by Franklin “Ron” Weaver

Susan Silva is a Telecare Hero!

Susan goes above and beyond in her position as a prescriber at our facility. She meets with clients on a frequent basis and is compassionate and patient. Additionally, she evaluates all aspects of their treatment to make the best possible decision with their medications. It is so wonderful to be able to talk to Susan, ask questions, and provide her with information as she makes herself available for this collaboration. She always has an open mind, positive attitude, and is committed to the highest level of care for residents at North Sound E&T. She is exceptional in her role with the clients as well as how she communicates with coworkers. Working with Susan is truly a delight!

One of my favorite things about Susan is her sense of humor and that she is straight forward and down to earth. Thank you, Susan, for all that you do!

Nominated by Anonymous

The Sonoma ACT Team are Telecare Heroes!

Nitzy, Marjouri, Allison, Shawna, Dr. Farhie, Catherine, Kym, Nicole, Aundray, and AJ work very hard to help the members of Sonoma County. We are small, but amazingly seem to move mountains as we service over 60 people. I am very fortunate to have such a supportive and helpful team in all areas. Everyone goes far and beyond to make sure our consumers are being treated well, receiving appropriate treatment, and most of all treated like they matter and are important members of society. I have worked mental health crisis for nine years and have never seen such teamwork and dedication. Kudos guys!

Nominated by Shanika Rose

Benjamin Delgado is a Telecare Hero!

Ben has gone above and beyond this month to help provide great quality care for our clients on the PHF unit. In particular, with one client who came to our program from a Board and Care who was diagnosed with Autism and needed additional assistance in support on the floor, taking care of his ADLS, and keeping him occupied with activities to do during the day. Ben did an exceptional job providing care for this client by being proactive in his needs, being a support for him, and making the client feel comfortable in his environment while he was with us. Ben is the type of individual that is caring, compassionate and makes every client feel they are just the same as everyone else. Great job, Ben, on your continued hard work and dedication to our clients, team, and facility here at the Telecare Indio PHF. You Rock!

Nominated by Kylie De La Torre

Ben is such a great asset to Telecare. We have an acute unit with many challenging patients at one time, and with limited staffing, Ben always seems to diffuse agitation by taking patient outside or redirecting them making it look so easy. Ben is always patient, positive and professional in difficult situations. I always feel safe when I have Ben on my team!!

Nominated by Marina Rivera

Christy Tyner is a Telecare Hero!


Christy offers amazing, consistent, effective, and responsive support for Relias. Whenever I have had a challenge with accessing materials, getting course information, or am trying to coordinate off-site training to make the best use of my time, Christy is always there to come up with a solution. I appreciate Christy's "can do" attitude and her help always comes with an amazing, positive attitude. Thank you, Christy, for not only what you do, but the gracious way that you do it. You are a Telecare hero!

Nominated by Toby Estler, Pierce County E&T

Art Gama is a Telecare Hero!

Art has been with Telecare for over 20 years and exemplifies what it means to be a Telecare Hero.

Alongside the recovery-centered work that he does with members on a daily basis, he is continually working to improve the HOP program and creates an environment which facilitates growth for our members and colleagues. He has been integral in planning regular member events, including Dodger games and member picnics. He also regularly plans smaller member events such as golfing, movie events, and opportunities for members to engage with one another.

Art has a natural leadership ability, and the team often looks to Art for guidance and support. He has headed up CORE (COEG) groups, Harm Reduction groups, and Common Ground groups at the HOP which help guide members in their recovery. Art is truly our Hero at HOP!

Art has an incredible sense of humor and always knows how to brighten up the room. He can always gauge when someone is having a bad day and provides unconditional support. Thank you, Art, for all that you do!

Nominated by Telecare LA HOP

Velma Clemons is a Telecare Hero!

Velma is the day shift unit manager and nurse at Gladman MHRC. There isn’t anyone who works harder or cares more about our clients than Velma. She is always friendly and helpful to clients and staff, even when I know that she must be dead tired from doing everything that she does every day. If anyone here at Gladman deserves to be recognized for their very hard work and caring demeanor, it is
Velma Clemons.

There are so many little things that she does in between her normal duties that it is hard to pinpoint a single example of what makes her a Telecare Hero. She could be in the middle of accomplishing five things at once and still manage to answer a client’s concern in the sweetest voice ever! She can immediately calm down an upset client with her empathetic approach and genuine care for their concern. I am sure that the nursing staff that works with her could write several pages of things that she does every day that makes her deserving of recognition. For my part, as a member of the Rehab Team, I cannot sing her praises loud enough. Please recognize her unwavering dedication to not just her job, but to all of the people under our care at our facility.

Nominated by Jon Beauchamp, Gladman MHRC

Corey Jordan is a Telecare Hero!

Corey is our Superhero IT man!

Although Corey is the designated Regional IT Specialist in Los Angeles, he often gets pulled in many different directions and into other regions/states. No matter where he is at, he always makes time for us whenever we call.

Staff describe him as their “Go to Guy,” “Savior,” “Always Available,” “The Man,” and “My Hero.”

 No matter how busy he is, when Corey comes to our location he lights up the atmosphere! He is truly the epitome of a Telecare Hero. Corey, here is our shout out to you! You’re the best!! 

Nominated by Rachel, Anthony, Vy, Lior, Kathy, Karen, Eddie, Siera, Mary, Melvin, Chris, Abraham, Tina, Art, Valeria, Deshellia, Liz, Dawnell, Katirina, Shannon, Jeannette, and Shirly. LA HOP 7, Kaiser Downey, and Discoveries

Bruce Sheer is a Telecare Hero!

It is always a joy to work with Bruce. Bruce shows up, ready to work. He is a constant positive presence on the floor with our patients and his efforts are greatly appreciated.

His genuine compassion and patience was challenged on May 2, 2017, when an extremely agitated patient required additional support. Bruce selflessly supported the individual through continuous “peer” counseling and information sharing for nearly two consecutive hours. His demeanor, respect, perseverance, and patience never faltered throughout the crisis. The incident concluded with a smile and a verbal “thank you” from the patient for the much-needed support.

It should be noted that this incident concluded without the need for additional medications, seclusion, or restraints!

Bruce always greets patients and staff with a smile. He continuously shares valuable information relevant to our patient’s daily needs. He is patient, kind, and a real self-starter. Bruce contributes to the overall positive and safe environment we strive to provide for everyone who enters our door.

Bruce, you’re our hero!

Nominated by Donna Franklin and Heather Oster, Riverside County CSU

Cris Webb, Becky Linhares and Marlene Romero are Telecare Heroes!

TRAC%2FTMRS%2FSHOP is very lucky to have such amazing ladies to help in organizing the chaos that can easily come about..png

Cris, Becky, and Marlene are front and center welcoming our members, directing staff/member traffic and coordinating various schedules all with a smile!  The kindness and courtesy that they show to our members on a daily basis is mind blowing. They are always looking to brighten staff and members’ days.  TRAC/TMRS/SHOP is very lucky to have such amazing ladies to help in organizing the chaos that can easily come about.

My favorite thing about these ladies is how they remember so many members and are able to ask them welcoming questions that pertain only to them in order to make the members feel so important.

Nominated by Dawn Lewis, TRAC/TMRS/SHOP

Denise Palacios is a Telecare Hero!

Denise Palacios, MSW, is a wonderful social worker on the LA Older Adult FSP team. She is always willing to lend a helping hand to her colleagues in need and has given great advice and guidance to coworkers applying to social work schools, studying for licensing exams and being a great social work role model. She is very recovery-centered and always looks out for the best interest of our older adult members. She recently helped in the planning process for our annual member recognition event, the theme being "Spring Enchantment" —so she has a creative side as well. She is also smart, funny and fun to be around. Thanks Denise for all you do for LAOA.

Nominated by anonymous

Patrick Kelley is a Telecare Hero!

I would like to thank Patrick Kelley, LCSW for his work ethic and going above and beyond helping those individuals most in need.

Patrick has been an asset to the Telecare Riverside County/Indio CSU since the day he started and is a great team player. He is always taking the high road and offering a different perspective to a difficult situation making the shift fun. He is always willing to help out no matter what the situation may be and offer a kind word to brighten the day of a co-worker. Patrick is compassionate yet firm when needed, and his insight and connection to community resources are most helpful. I appreciate you and all your efforts!!

Nominated by Mary Hurtado

Gema Posadas is a Telecare Hero!

Gema has a quiet and gentle nature about her that is calming and warm to residents and staff alike. She carries it with her throughout her work and her interactions with others. She goes along with the flow and is a cooperative team player. She engages residents and staff in a peaceful way, and she also works hard to engage with everyone around her even when they are challenging.

What stands out about Gema and what makes her a Telecare hero is her steadfast hard work to build a one-on-one relationship with one of the more challenging residents here to build with. Gema was assigned a more difficult resident to provide one-to-one support to and at first was a bit discouraged because he would always tell her to get out of his room. I coached her in pairing with the resident by just sitting with him in his room even if he didn’t talk with her. Gema did just that, over and over again. After days of doing this with the resident, Gema started to see progress. The resident began speaking to her and will now say “hi” to others in the hallway. What’s admirable about this is that Gema persevered and never gave up! Now, she is excited to confront challenges due to the experience of one being rewarded.

One of the best qualities in Gema is her quiet dedication and perseverance that she carries with her in her work. She is also always very eager to learn and to grow internally as well as externally. She is enthusiastic about developing her own skill set which is very admirable.

Nominated by Tara Leiker