Eric Burk is a Telecare Hero!


Eric is a phenomenal asset to TAO in Anaheim, California. Since I began working at Telecare, I was astonished by the amount of knowledge this man carries. Eric trains us on the latest county requirements, and constantly guides us on how to improve our writing skills. Eric is always willing to sit down with any individual, listen, and guide them to better improve. He has never hesitated to stop what he is doing to answer any questions, and is the most easy-going individual. I think I speak for our clinic when I say we truly appreciate everything he does. Thank you, genius, for always helping me when I get overwhelmed or stuck. Happy 10 Year Anniversary!


Nominated by Daisy Gomez, TAO

Edna Slate is a Telecare Hero!

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Edna is so very helpful and hardworking here at Thurston Mason E&T in Olympia, Washington. She goes above and beyond to complete her tasks and often stops what she is doing to helps others in need. She is a hero because she always has a positive attitude and has helped me keep a smile my face when I have been frustrated and or tired. She has the best stories and is a very strong woman. Her open ear and willingness to listen and help are much appreciated.

Nominated by Jasmine Booth, Thurston Mason E&T

Joel Bylsma, Brandi Sierra, and Princess Neberba are Telecare Heroes!

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Nursing is defined, in part, as a profession that is used to practice and provide care for the sick. For the nursing staff at San Mateo Transitions, this definition is well-meaning but does not begin to touch the impact they have on our members and staff. Joel Bylsma, Brandi Sierra, and Princess Neberba engage with the needs of our members, effectively monitor medications, and have a successful distribution process. They coordinate between pharmacies, board and care facilities, and members with independent living status to deliver excellent services to our members. The team promotes the Telecare Mission with their dedication to our members and proper ethical practices to provide timely services that are very appreciated.

Great work, nursing staff!

Nominated by Commodore Williams, Telecare Transitions FSP

Jessica Welch is a Telecare Hero!


Jessica is our Telecare Hero for January because she is very professional, respectful and well organized. She is excellent at time management and willing to help whether she is asked or not.

Jessica is greatly appreciated by her co-workers and the management team and takes pride in her job. She comes forward to help in many situations, and willingly stepped up to fill in for our MDS for one month with very little training or information before-hand — and she was great! While covering for our MDS, she remained on the floor as well. For this and many other reasons, Jessica is a Telecare Hero!

Thank you, Jessica, for your continued hard work, dedication and support to the nursing department!

Nominated by the management team at Morton Bakar Center

Stults House Team are Telecare Heroes!


We recently had an employee appreciation dinner for all Stults House Residential Treatment Home staff in Portland, Oregon. It was a fun night of food, laughs, sweatshirts, and awards. As the new program director, I am inspired on a daily basis by the hard work, dedication and respect each and every one of the staff at Stults House provides — not only for the residents, but each other as well.

I am so grateful to be part of the Stults House team. Thank you all for a lovely night and a beautiful place to come to work!

Nominated by Elizabeth Armstrong

Amanda Nelson, Tiffany Gross, and Charlene Dutton are Telecare Heroes!


Woodburn Recovery Center lost our nursing coordinator back in April of 2017, as well as two of our nurses shortly after. Amanda, one of our seasoned NOC nurses, took on so many extra tasks in this time period and was able to step up and work more hours as well. She has shown great leadership skills and is extremely valued here in the nursing department.

Tiffany was hired shortly after the loss of our nurses and was able to assume the role and the responsibilities of a seasoned nurse as well as be extremely valuable here in the nursing department.

Charlene was hired last as another NOC nurse and has shown great flexibility since starting her role, as well as the desire to pick up extra tasks, and has been extremely valuable to our nursing department. We finally have a new Nurse Coordinator and these ladies need to be acknowledged for their devotion, tenacity and perseverance during the tumultuous period that has finally ended. Thank you for all you do!

Nominated by Margie, RN at Woodburn Recovery Center

Michael Oliveira is a Telecare Hero!


Los Angeles Older Adult programs (FSP and PEI) doesn’t have a regular Hero, but a SuperHero! His name is Michael Oliveira and he is the programs amazing Office Coordinator. He doesn’t wear a cape or spandex, but he has the power to shoot rays of positivity, laughter and calm to those around him. He is resourceful and uses technology to his full advantage which helps him help the team with various technology challenges. He is always thinking of the team and ways he can help to make their jobs easier. No job is too big or too small, he tackles challenges with a “can do” attitude and goes about his day always being humble and kind. Thanks for all you do for LAOA!

Oscar Ramirez is a Telecare Hero!


Oscar is our go-to CIS for Riverside County CSU due to his amazing client skills and ability to keep everyone safe in challenging situations. Oscar can de-escalate almost every situation, and in the rare instance that clients get violent, Oscar is able to use his mastery of CPI skills to contain any situation. Oscar’s leadership ability on the floor keeps the CSU running smoothly. We appreciate Oscar’s great sense of humor and calm temperament which makes him a favorite employee at Telecare.

Nominated by Patrick Kelly and Mary Hurtado

Edna Slate is a Telecare Hero!


Edna Is so very helpful and hardworking, she goes above and beyond to complete her tasks and often stops what she is doing to helps others in need. She is a hero because she always has a positive attitude and has helped me keep a smile my face when I have been frustrated and or tired. She has the best stories and she is a very strong woman. Edna always has an open ear and willing to listen and help out.

Nominated by Jasmine Booth

Kristiann Smith is a Telecare Hero!


Kristiann is very poised and professional, always exuding a positive and understanding attitude. Kristiann is caring and very supportive of all staff and clients in the Thurston-Mason E&T facility. My favorite thing about Kristiann is her ability to laugh and joke with my colleagues and I and keep things light. She is also very soothing and always takes time to listen and give you her time when you need to just talk or vent. ALSO, she makes the best chocolate treats!!

Nominated by Jasmine Booth

Dee Dattaray is a Telecare Hero!


Dee is an excellent and caring clinical director and leader at LA Step Down. Dee is gifted in being able to bring both clinical and administrative expertise to our program. She cares for our members, taking the time to speak with them individually to promote their recovery. Dee is also very detail-oriented and supports our program by taking the initiative to take on additional tasks as needed. Dee thinks outside the box and brings pragmatism into practice. She is approachable, patient, and deserves recognition for all of her hard work.

Nominated by Helena Alvarado

Zachary Alvarado is a Telecare Hero!


Zach is a Telecare Hero at LA Step Down because he takes the initiative to expand interventions we provide in a way that allows more opportunity for empowerment, self-responsibility, and education. Zach recently suggested and started CBR groups, has excellent vocational rehabilitation skills, and is currently working on creating a member committee at our board and cares to engage members who tend to be high-involvement. Zach can highlight member’s strengths and motivate members to participate and grow.

Nominated by Helena Alvarado

Susan Humphrey is a Telecare Hero!

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Susan is a Telecare Hero because she demonstrates what mental health recovery is all about. She describes to clients at North Sound E&T how she utilized her WRAP plan, and encourages them to use that crisis prevention tool as well. One of my favorite things about Susan is her optimistic attitude and smile each and every day. It’s contagious and shines a light of cheerfulness upon everyone at our facility.

Susan meets people where they are, and she is genuine and down to earth with them. She is recovery-focused and person-centered as shown by listening to people’s stories with an open mind and compassionate heart. Not only does Susan have a caring heart towards clients, but she always makes an effort to check in with her fellow peer counselors and co-workers to see how they are doing. Her group sessions are fun, interactive, and creative because she puts her passion and personality into the work she does. Overall, Susan is a phenomenal asset to our team, and I am extremely grateful for everything she has to offer.

Nominated by Amanda Edwards, North Sound E&T

Segundina Austria is a Telecare Hero!


To say that Dina is a hard worker is an understatement; she always goes above and beyond the requirements of her job. She makes sure her department is run smoothly, efficiently and with as little interruption as possible. She takes on other/secondary responsibilities as a cook whenever it is requested of her. Always willing to fill in gaps in scheduling by staying late or coming in early. Dina always has a smile and doesn’t let the pressure upset her. We are grateful to Dina for being helpful all the time and always being so polite and generous.

Cliff Morrison and Jeff Somersett are Telecare Heroes!

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A client of Sanger Place unexpectedly left the program and took the train a few hours away. After deciding she wanted to return, Cliff and Jeff took time out of their day to help her get back to Sanger. They picked her up from the hospital on a Friday afternoon, drove her to the train station, and purchased her a ticket back to the program. The client returned safely and was very appreciative of their help. It was really comforting for our client to have a familiar face that she knew and trusted.

Cliff and Jeff exemplified caring and respect, and they went above and beyond to help a client in need. They always demonstrate cooperation and teamwork, and their efforts helped keep the client moving on their journey towards recovery. The staff of Sanger Place are grateful for their support.

Nominated by Jeremy Rafacz, Sanger Place

Rita Baldonado is a Telecare Hero!


Rita is an exceptional DMHP and Social Worker. She is organized, detailed, a great client advocate, has great integrity and great ethics. Rita is also very competent, kind and compassionate, but knows how to be objective and set great boundaries. She is supportive of her teammates and treats them with great respect and kindness.

Rita stands out because she doesn’t go with the flow or status quo, she stands up for what she believes is the right thing to do for clients and teammates. She knows how to balance her workload. She does a great job as a DMHP - always does all she can to be fair, examine the facts and has great insight into clients and teammates. Her decisions are in the best interest of the client - keeping in mind safety, their abilities, their goals and dreams and offering power to the client when it is best to do so in a situation.

Rita is also a great judge of character and motives. She believes the best in clients and teammates but knows when a line must be drawn for the betterment of all involved. Rita goes the extra mile also by taking leadership on committees such as the Fun Committee, planning events and is aware of and reports any safety issues. She assists on the unit when needed and knows how to use her crisis CPI skills and uses them when it is necessary. Rita is great at verbal de-escalation with clients and a great listener. Rita is a true Telecare Hero every day!

Nominated by Sheila McCann, Thurston Mason Crisis Triage Center

Sue Brooks is a Telecare Hero!


Since being at our Thurston-Mason Crisis Triage Center as our CDP, Sue has gone the extra mile in many ways. Sue supports her teammates, has made many recommendations for substance use treatment and gotten our clients into inpatient beds.

Sue signed up to be a CPI trainer and has done a wonderful job teaching the classes and modeling the correct way of doing CPI with clients. She is an excellent communicator and able to de-escalate clients many times without having to use hands-on methods. Sue is eager to support and lead, not only in crisis, but also with providing extra assistance on the unit when needed even if it means coming in on the weekends.

Sue speaks out and advocates for the clients so that they will have all they need to reach their goals in recovery. She has volunteered to be on the Fun Committee and has made several contributions. She has also volunteered for special events and always has ideas to ensure safety for clients and employees. Sue also facilitates groups with clients on how substance abuse effects mental illness and recovery. Sue stands out as a leader and to me is a true Telecare Hero.

Nominated by Sheila McCann, Telecare Thurston Mason Crisis Triage Center

Bolaya (Fifi) Kimfuema is a Telecare Hero!


Fifi is very reliable; on top of working her regular schedule at Morton Bakar Center, she works extra shifts and is very flexible. She is very caring towards her residents and tries to understand them and focuses on their needs with detailed attention.

Fifi gives excellent direction to the CNA’s and is an exceptional resource for staff. She is always smiling and creates a warm, friendly and welcoming environment. She is highly aware of her surroundings and willing to help out in any way she can.

We sincerely appreciate your hard work the dedication you bring to your job EVERYDAY that you are here. Thank you, Fifi, for being a superstar!

Nominated by Ofelia Alvarez, Morton Bakar Center