Mike Wiedenheft is a Telecare Hero!

Telecare’s IT department has a Telecare Hero in Mike Wiedenheft. With all of the start-ups we have had lately, I could not do my job without him. He has been incredibly helpful, willing to jump in at a moment’s notice to add overlooked user accounts, research qualified user names, set up Citrix access, and a myriad of other tasks necessary to keep Caminar up and running–and not just with start-ups. Day-to-day with network issues, he is my go-to guy, and he never disappoints. He consistently comes up with the resolution-quickly, calmly, competently, and with frequent humor. He is my Telecare Hero!

Nominated by Jessica Marki at Telecare Corporate

Hediliza Crockett is a Telecare Hero!


Ms. Hediliza Crockett is our Telecare Hero. Besides her genuine concern for all of Garfield’s resident’s and her outstanding attendance record, she also has sincere concerns for her co-workers. On top of being a resident advocate, she is a great team player who also knows when to step in to offer help to her colleagues. Talk about being awesome, right?

Hediliza exudes pride in her work and always takes initiative. Being a floater on the night shift, she would be on different assignments looking after residents with different levels of care. Even while working with very challenging behaviors, Hediliza always does so with a big smile on her face. She is an extra pair of vigilant eyes looking after residents for their safety and making sure they have a good night’s rest to take on the morning after. It’s a pleasure having her on our nursing team!

Nominated by Josie Sape, DON at Garfield Neurobehavioral Center

Sharon Steger is a Telecare Hero!

Everyone from San Diego’s Gateway to Recovery, Pathway to Recovery, and Transition Team would like to give a standing ovation to Sharon Steger! Sharon truly goes above and beyond in helping staff and members. Sharon makes herself available, answers questions, provides instantaneous training, and accomplishes these tasks with an upbeat and kind personality. Sharon works as an MRT/Data Analyst. While in this position, Sharon has gained county acknowledgement as community providers have emailed their praises for her attention to detail and ability to find resolve. Our member outcomes are clean and concise and CORRECT because of Sharon’s efforts.  It tends to be the staff who work very hard, quietly, and do a great job that lack recognition, so we say thank you so much, Sharon!

- Jessica, Alexis, Wanda and Elise

Here is what your coworkers had to say about you:

Sharon, thank you for all your hard work for our company. There are so many people today who try to get by with just the bare minimum. It is refreshing to meet someone who is so passionate and who is naturally so hardworking. Thanks for being you! I know we forget to give recognition when it is due, so I just want to make sure you got a little of the recognition you deserve today! While I cannot give you a raise, I can and will say: “Great job! Keep it up! We appreciate you!” I hope that counts for something! Thanks for making our office such a fun place to work. Between your cheerful smiles and funny jokes, I almost look forward to coming into work every day! You’ll never know how much your great attitude impacts those around you. Ordinary colleagues come and go, but when a special colleague comes by, you just know. Thanks for being my special colleague.
- Rebeca

I truly believe that Sharon is the best MRT Data Analyst that we have ever had. She ensures that everything is running as it is supposed to and if not she works tirelessly until it is fixed. When she makes something “a project” she will not give up until she figures it out. She also has a winning personality and will help anyone in the office to the best of her ability. She is one of the main ingredients that is the “secret sauce” that make PTR and GTR great programs.
- Karen

I appreciate the fact that whenever Sharon is asked a question (or a million questions, LOL) she doesn’t have immediate answers for, her response is always, “Let me find out for you” — Sharon is so helpful!
- Tienna

Sharon Steger is the most diligent, competent, multi-tasker I have ever met, sometimes there is a whirlwind of energy that surrounds her it makes me dizzy. Oh, and she makes beautiful blankets for our newborns around here!
- Judy

Sharon is always available to assist TTT even when she has a million other things to do! And always (!!) with a smile on her face.
- Stephanee

Nominated by Jessica Jones, Alexis George, Wanda Bennett and Elise Naughtin at Gateway/Pathways to Recovery & Transition Team

Clarence Maple is a Telecare Hero!

In early 2016, Clarence Maple, SOAR PSC-II, developed a recovery men’s group called “Steps to a Better Man.”  This group has proven effective in helping our members find purpose, community, and self-love.

All graduates are involved in vocational or educational pursuits and maintain little to no inpatient or incarceration days. The groups have yielded more than a dozen graduates who become mentors to new members, as well as also become co-facilitators and recruit new members to participate in the group.

Clarence, MSW graduate and fraternity brother, developed a group that is analogous to the principles of a fraternity. Principles that honor integrity, friendship, dignity, and self-worth. Group members go on outings every week, help others make each group, give each other feedback, and share their hopes and dreams as well as their successes and failures.

“Our goal is to provide our male members with the space to become better men and take steps to regain the motivation to enjoy life,” said Clarence. “Our mission is to help our male members find it within themselves to grow.”

Clarence applies a “7 Steps” group module for an eight-week course.

  • Step 1: Fifteen Minutes of Confidence: Set aside 15 minutes in the morning. Look in the mirror and say only positive affirmations.
  • Step 2: One Hour of Fame: One hour of self-care. Shower, eat breakfast, pray/meditate/read, take medications and exercise.
  • Step  3: Blue Print: Introduce having a calendar/planner. Plan your day and your future.
  • Step 4: Get-To-It Hour: You plan it–now go do it. Introducing the buddy system.
  • Step 5: The Moment of Upgrade: Provide task and homework. Give to your community, your buddy, others. Upgrade wardrobe. Hear feedback from your group.
  • Step 6: Practice Makes Perfect: The importance of developing a routine: Check in with your buddy and make sure he is keeping up with the steps.
  • Step 7: The Moment of Clarity: Teach the steps! Help another group member identify their own growth. Come to groups in a shirt and tie.

Thank you, Clarence, for taking the initiative to make things better and turning your ideas into action. We are grateful to have your talents here at Telecare SOAR.

Tabitha Johnson is a Telecare Hero!

One of Telecare's NEW Summer '17 programs, LAGOS (a voluntary Crisis Residential Treatment facility), opened successfully on July 1, 2017, in Riverside County.  Already, we would like to nominate our new colleague, Tabitha Johnson, as a Telecare Hero! Tabitha is a new Telecare team member who is serving in the role of a Peer Recovery Coach.  As with any new program, there can sometimes be challenges with "who does what, when?" and properly training all new staff. Tabitha started her first shift on day eight of the program without any formal Telecare training but instead, Tabitha jumped right in and began shadowing staff that had been there for seven days to get an initial understanding of the program and her role.

Within her first hour, Tabitha was focused in on having recovery-oriented conversations with residents in a meaningful and caring way—supporting their goals of strengthening their recovery so that they could transition back into their natural community. Ms. Johnson providing peer support services was inspiring to watch—but there is more! When Tabitha heard that there were going to be some open shifts where we did not yet secure coverage—including the very next shift following her very first shift—she immediately, with a smile, enthusiastically volunteered to stay and to cover the upcoming days by working double back to back shifts all on her very first day!

Thank you, Tabitha, for already going above and beyond in your commitment to Telecare and those we serve—you're a shining example of living the Telecare Mission! We appreciate you and look forward to all the continued contributions you'll be making at LAGOS and beyond.

Nominated by Jennifer Hinkel, Gary Hubbard, and Bea Serafin

Jasdeep Bajwa is a Telecare Hero!

Morton Bakar Center's Employee of the Month is extra special for July. This employee was nominated by our very own resident during the Resident Council monthly meeting. During the announcement portion of the meeting, Carol felt the need to highlight this employee from the nursing department. She stated, "I would like to acknowledge this young lady for all the hard work that she does. Not only does she listen to me, she always follows up on my request and is polite and patient with me. The best thing about her is that she uses appropriate language and it is obvious that she truly cares about us as residents. That's why she deserves to be the employee of the month."

We would like to congratulate Jasdeep on doing an amazing job. Thank you for being so attentive and caring towards our residents.

Nominated by a resident at Morton Bakar Center

Rena Nunes is a Telecare Hero!

Responsible, efficient, and unquestionable dedication to the Telecare San Mateo Transitions business office—those are only a few of the inclusive things done by Rena. She has added and established technical ways to alleviate and naturalize crises with humanitarian and hospitality-type warmth. She brings to light services needed in the 'daily' usages of the entire office.

Rena understands the cost care of every member: rental agreements, allowances, outside payments, and more. She gathers all materials and needed accounts for things purchased, invoiced, and/or accountable. Her devotion and service mirror the Telecare Mission Statement. Rena favors no needed support and is inspiring to the program, constantly providing information and tools to use to better treat the members and office staff needs. She is also a diffident reminder to everyone about their working commitments and helpful in organizing folders and pamphlets to assist with having things in order.  And, without question, knows her job. A devoted grandmother and employee that's effective, supportive, dedicated, needed and well liked—that is Rena Nunes.

Nominated by anonymous

Jennifer Waldo is a Telecare Hero!

Jennifer is an all-star co-worker and peer support at Stults House in Portland, Oregon. She is an excellent advocate for our clients and always provides a valuable perspective to team discussions. Her attention to detail helps our program stay organized and running smoothly! She is flexible and willing to help the team out when she can by staying late or working a different shift. She always comes to work with a positive attitude and shows unconditional compassion for others.

Nominated by Dani Dierking

Claudia Michel is a Telecare Hero!

I went around the RISE program in Riverside, CA to ask people what made Claudia a Telecare hero since I am not one for words. Not one person hesitated in describing her as “above and beyond.”

Here are a few things that make her a Telecare hero every day (without complaint): Claudia takes the time to really listen to everyone whether a member or co-worker. She goes above and beyond in supporting staff in making sure they have what they need to do their jobs including coffee! She provides the most calming and positive office vibe/atmosphere of anybody around. She is always on top of things and making sure the office is kept informed of important policies and procedures. Claudia’s knowledge of her job shines through in everything she does. She is always happy and shares that happiness and joy with everyone unconditionally (it’s contagious). She is spirited and passionate about what she does. She is willing to go out of the way to assist whoever comes to her with a need. She is our office mother and ensures that everyone is taken care of physically, emotionally and mentally because she is the absolute best!

My favorite thing about her is her smile and attitude while working even on the most stressful day.


Nominated by Jessica Doubleday & the RISE staff

Nick Jameson is a Telecare Hero!

Disclaimer: The following is going to come off like cheesy schlock, but I’m feeling cheesy and schlocky today. This guy is simply awesome to work with. The only bad thing about the guy is his stubborn refusal to believe in Bigfoot despite all of the perfectly verifiable evidence of his/her existence.

Telecare’s Recovery Philosophy is not simply a gimmick or slogan for Nick-it’s the way he operates in the world. His quest to grow both personally and professionally is unmatched and we are lucky to have him on our team.

I would like to share a poem (which is neither cheese nor schlock) he wrote which sums him up quite well:

Nominated by Jon Furlong, Deschutes Recovery Center

Tiffany Gross is a Telecare Hero!

I would like to acknowledge a new Team Member at Telecare’s Woodburn Recovery Center (WRC) whose currently the graveyard shift RN at WRC, Tiffany Gross. Tiffany is a positive addition to our workforce and joined the WRC team about two months ago.

Tiffany is an excellent role model for staff and has great relationships with our residents. We recently had a group camping trip with five WRC residents. Tiffany teamed up with a co-worker and itemized all of the resident’s medications for the three-day trip. The work she did made the camping trip a success and supported the resident’s confidence in understanding the value of their medications and their assigned times for disbursement. In addition, it gave me lots of confidence in my role of passing them out — no errors of course. Her willingness to stay professional, even in challenging situations, and to call it like she see’s it is another great addition to our team. She’s a TELECARE HERO for her dedication to the WRC program and her service to staff and residents with dignity and respect.

Nominated by Franklin “Ron” Weaver

Margie Hertz is a Telecare Hero!

Margie Hertz is the other nursing staff that assisted with the medication coordination for the Woodburn Recovery Center (WRC) camping trip last week (in addition to Tiffany Gross). Margie Hertz has been with our nursing department at WRC for two years and is currently working several shifts assisting while we are short-handed in the nursing department.

Margie is well liked by all of our residents and staff and is the founder of the WRC Emotional Intelligence program recently shared with the Gresham program. The energy she brings and the way she is always positive and vested in what’s happening with the residents is one of my favorite things about her.

Margie is always getting the residents to smile, laugh and engage and it’s clear that she has the passion and compassion for this work. For this and many other things, Margie Hertz is a TELECARE HERO.

Nominated by Franklin “Ron” Weaver

Susan Silva is a Telecare Hero!

Susan goes above and beyond in her position as a prescriber at our facility. She meets with clients on a frequent basis and is compassionate and patient. Additionally, she evaluates all aspects of their treatment to make the best possible decision with their medications. It is so wonderful to be able to talk to Susan, ask questions, and provide her with information as she makes herself available for this collaboration. She always has an open mind, positive attitude, and is committed to the highest level of care for residents at North Sound E&T. She is exceptional in her role with the clients as well as how she communicates with coworkers. Working with Susan is truly a delight!

One of my favorite things about Susan is her sense of humor and that she is straight forward and down to earth. Thank you, Susan, for all that you do!

Nominated by Anonymous

The Sonoma ACT Team are Telecare Heroes!

Nitzy, Marjouri, Allison, Shawna, Dr. Farhie, Catherine, Kym, Nicole, Aundray, and AJ work very hard to help the members of Sonoma County. We are small, but amazingly seem to move mountains as we service over 60 people. I am very fortunate to have such a supportive and helpful team in all areas. Everyone goes far and beyond to make sure our consumers are being treated well, receiving appropriate treatment, and most of all treated like they matter and are important members of society. I have worked mental health crisis for nine years and have never seen such teamwork and dedication. Kudos guys!

Nominated by Shanika Rose

Benjamin Delgado is a Telecare Hero!

Ben has gone above and beyond this month to help provide great quality care for our clients on the PHF unit. In particular, with one client who came to our program from a Board and Care who was diagnosed with Autism and needed additional assistance in support on the floor, taking care of his ADLS, and keeping him occupied with activities to do during the day. Ben did an exceptional job providing care for this client by being proactive in his needs, being a support for him, and making the client feel comfortable in his environment while he was with us. Ben is the type of individual that is caring, compassionate and makes every client feel they are just the same as everyone else. Great job, Ben, on your continued hard work and dedication to our clients, team, and facility here at the Telecare Indio PHF. You Rock!

Nominated by Kylie De La Torre

Ben is such a great asset to Telecare. We have an acute unit with many challenging patients at one time, and with limited staffing, Ben always seems to diffuse agitation by taking patient outside or redirecting them making it look so easy. Ben is always patient, positive and professional in difficult situations. I always feel safe when I have Ben on my team!!

Nominated by Marina Rivera

Christy Tyner is a Telecare Hero!


Christy offers amazing, consistent, effective, and responsive support for Relias. Whenever I have had a challenge with accessing materials, getting course information, or am trying to coordinate off-site training to make the best use of my time, Christy is always there to come up with a solution. I appreciate Christy's "can do" attitude and her help always comes with an amazing, positive attitude. Thank you, Christy, for not only what you do, but the gracious way that you do it. You are a Telecare hero!

Nominated by Toby Estler, Pierce County E&T