Alameda STEPS


280 17th Street
Oakland, California  94612
510-261-3584 FAX

About Alameda STEPS

STEPS of Alameda County is a short term, intensive community support service for individuals who suffer from a mental illness, many of whom would otherwise require extended care in institutional settings. Our services are designed to enhance the lives of individuals living with mental illness and guide them on their healing process.

STEPS’ goal is to work closely with existing community resources, assisting our members with transitioning back into the community.

STEPS staff will provide or assist members in linking to a full range of services, including medical and psychiatric services, case management services, advocacy and linkage, safe and affordable housing, substance abuse interventions and counseling, assistance with entitlements, support and education with family and significant others, connection with community resources and self-help groups for a period of around two to three months.

Just the Basics

Members: Averaging more than 14
Population Served: Adults (age 18+) diagnosed with a severe mental illness
Funded by: Alameda County

Recovery Model

This program follows Telecare’s Recovery-Centered Clinical System (RCCS), an innovative recovery framework that incorporates the latest research and evidence-based practices. RCCS emphasizes doing no harm and supporting and enlivening recovery. The recovery model incorporates such approaches as motivational interviewing, cognitive behavioral therapy, dialectical behavioral therapy (DBT), harm reduction, and other consumer-centered therapeutic interventions.

Services and Supports

All services are person-centered with the goal of enhancing an individual’s safety, health and quality of life. Services include, but are not limited to:

  • Medication and symptom management
  • Coordination of health care
  • Increasing social supports
  • Housing
  • Family Connection
  • Addressing internalized stigma
  • Medication education and training
  • Independent living skills training

Office Hours

  • Monday - Friday: 8:30 a.m.  to 5:00 p.m.

Referral Process

Members must meet admission criteria. Referrals can be made through Alameda County Behavioral Health or other behavioral health programs in Alameda County.

Admission Criteria

STEPS is a voluntary program; members who are referred to STEPS must agree to accept our services.

STEPS' goal is to serve high utilizers of Alameda County mental health services. Members referred to STEPS will have utilized at least three psychiatric emergency rooms visits and/or at least one month of inpatient psychiatric care within the past year. Priority will be given to members who have met these criteria for 2 years in a row.

STEPS' goal is to reduce our members’ recidivism rate. Therefore, members referred to STEPS must be able to benefit from intensive case management supports on a short term, transitional basis. If the member needs longer term care, such as being referred to an ACT team, the member should be referred to the ACT team rather than STEPS.

STEPS strives to avoid duplication of services. Therefore, if the member already is receiving services from an ACT team, such as STRIDES, STAGES, CHANGES or the Berkeley ACT or CCT team, they are not eligible for STEPS’ services.

STEPS' mission is to work closely with Alameda County Behavioral Health in providing services to high utilizers of Alameda County mental health services. Clients’ acceptance into STEPS will be based on Alameda County’s assessment, prioritization, and recommendation.

STEPS will not accept registered sex offenders.

Contacting A Family Member

The involvement of family members is a very important aspect of recovery. We strive to provide support in strengthening our members’ family relationships and extended support systems.

Per HIPAA (Health Insurance Portability and Accountability Act) guidelines, staff members cannot release any client information without a signed authorization.

What Makes Us Different

During the members’ journey with STEPS, staff will liaison with existing case management, medical and psychiatric services to develop a transition plan to assist members in succeeding in the community after their discharge from the STEPS program. STEPS consists of a team leader and two intensive case managers. The delivery of services includes a high staff-to-member ratio of one intensive case manager to seven members; there is a total capacity for 14 members in STEPS who will be assisted for a transition period of around two to three months.

STEPS’ high level of engagement with members cultivates meaningful relationships and inspires confidence from within. Staff recognizes strengths within every member of STEPS and works with individuals to enhance their lives for lasting change.

The mission of STEPS is to facilitate the transition of high risk, hard-to-place Alameda County behavioral health clients into the community while reducing their length of stay in Alameda County psychiatric facilities.

About Telecare

Telecare is a family- and employee-owned company that has been treating individuals with serious mental illness since 1965. We specialize in innovative, outcomes-driven services for high-risk individuals with complex needs. Our programs are recovery-focused and clinically effective and are designed in partnership with local, county, state and other behavioral health organizations.