Alameda STAGES


280 17th Street
Oakland, California  94612
510-352-9981 FAX

About Alameda STAGES

Alameda STAGES is an Assertive Community Treatment (ACT) program for older adults (ages 60 and above) who have a diagnosis of severe mental illness (SMI) living in community-based settings in Alameda County. At STAGES, we specialize in the unique challenges of older adults who receive behavioral health services.

A team comprised of psychiatrists, registered nurses, licensed social workers, and personal service coordinators provide a high staff-to-member ratio and 24-hour/seven days a week availability. The team directly provides or assists members in obtaining a full range of services including mental health care; medical support including medication education; 24-hour crisis response; case management; assistance with entitlements; support and education of family and significant others; and assistance in development of personal relationships.

STAGES also provides members with connections to self-help groups and community resources; staff work closely with board and care operators, county conservators and other key individuals in members' lives. The team provides support and consultation when members are hospitalized and aid in their transition to the community upon discharge.

Just the Basics

Members: 47
Population Served: Adults 57 and above diagnosed with a severe mental illness
Funded by: Alameda County Behavioral Health Care Services

Recovery Model

This program follows Telecare’s Recovery-Centered Clinical System (RCCS), an innovative recovery framework that incorporates the latest research and evidence-based practices. RCCS emphasizes doing no harm and supporting and enlivening recovery. The recovery model incorporates such approaches as motivational interviewing, cognitive behavioral therapy, dialectical behavioral therapy (DBT), harm reduction, and other consumer-centered therapeutic interventions.

Services and Supports

All services are person-centered with the goal of enhancing an individual’s safety, health and quality of life. Services include, but are not limited to:

  • Medication and symptom management
  • Coordination of health care
  • Increasing social supports
  • Housing
  • Family Connection
  • Addressing internalized stigma
  • Medication education and training
  • Independent living skills training

Crisis Services

Crisis intervention staff are available to go out into the community to assist members with hospital discharges or crisis situations outside of regular work hours

Office Hours

Monday - Friday: 8:30 a.m. to 5:00 p.m.

Referral Process

The vast majority of clients at STAGES are referred by Morton Bakar Center, Telecare's sub-acute psychiatric facility for older adults.
When a client is identified as potentially benefiting from intensive community-based case management services, the social worker at the
referring facility completes a referral packet, which is then sent to the our contract administrator at Alameda County Behavioral Health
Care Services (ACBHCS).

Who Is Served

  • Alameda County residents aged 60 and above
  • Must have been a high-utilizer of mental health services for at least two years prior to admittance
  • Must be able to live in a community-based setting

STAGES will not accept registered sex offenders.

Potential clients should be receiving Medi-Cal. The STAGES contract administrator at ACBHCS evaluates the potential client for medical necessity and for likelihood of benefiting from STAGES services. Then the referral is passed on to the STAGES team, who meets with the potential client to explain the STAGES program and assesses readiness for discharge to the community. Potential clients must agree to sign in voluntarily to the program.

Contacting A Family Member

The involvement of family members is a very important aspect of recovery. We strive to provide support in strengthening our members’ family relationships and extended support systems.

Per HIPAA (Health Insurance Portability and Accountability Act) guidelines, staff members cannot release any client information without a signed authorization.

What Makes Us Different

The high level of involvement that the STAGES team is able to provide has allowed many older adults to leave institutional settings and return to life in the community.

The STAGES team has expertise in the challenges faced by older adults with SMI and other co-occurring disorders; including the high incidence of co-occurring medical conditions and substance use. The STAGES staff use their own creative, personal styles to find original ways to reach out to members. STAGES uses a recovery approach, partnering with clients to help them identify and work towards accomplishing their hopes and dreams.

At STAGES, we don’t wait for special occasions to celebrate with our members. We focus on small successes at every visit by taking frequent opportunities to help our members recognize their own achievements.

STAGES was initially started to address the unique needs of older adults receiving behavioral health services in Alameda County.

About Telecare

Telecare is a family- and employee-owned company that has been treating individuals with serious mental illness since 1965. We specialize in innovative, outcomes-driven services for high-risk individuals with complex needs. Our programs are recovery-focused and clinically effective and are designed in partnership with local, county, state and other behavioral health organizations.