Sausal Creek Outpatient Stabilization Clinic


2620 26th Avenue
Oakland, California  94601
510-437-2366 FAX

About Sausal Creek Outpatient Stabilization Clinic

Sausal Creek Outpatient Stabilization Clinic (“Sausal Creek”) provides services to any adult in Alameda County who feels that they cannot wait for routine mental health outpatient care. The clinic is open to referrals and walk-ins. Services are provided for people in acute distress or discomfort as a result of mental illness, difficulty with medications, or personal/family crisis.

Sausal Creek is a voluntary program providing a safe, respectful environment where people in crisis can receive mental health services. People can leave any time they choose. Our program is operated by Telecare Corporation under contract with Alameda County
in California.

Just the Basics

Population Served: Adult (age 18+) residents of Alameda County experiencing a mental health crisis.
Chairs: 6, serves about 3,200 people a year
Funded by: Alameda County Behavioral Health Care Services

Recovery Model

This program follows Telecare’s Recovery-Centered Clinical System (RCCS), an innovative recovery framework that incorporates the latest research and evidence-based practices. RCCS emphasizes doing no harm and supporting and enlivening recovery. The recovery model incorporates such approaches as motivational interviewing, cognitive behavioral therapy, dialectical behavioral therapy (DBT), harm reduction, and other consumer-centered therapeutic interventions.

Services and Supports

All services are person-centered with the goal of stabilizing individuals who are experiencing a mental health crisis. We provide:

  • Access to psychiatrists, nurses, and licensed clinical staff
  • Intensive assessment and medication evaluation
  • Problem-resolution assistance
  • Supportive counseling
  • Appropriate linkage with community supports and services
  • Follow-up visits and/or contacts

Office Hours

  • Monday - Friday: 8:00 a.m. to 8:00 p.m.
  • Saturday: 8:00 a.m. to 4:30 p.m.
  • Sunday: CLOSED
  • Holidays: 8:00 a.m. to 4:30 p.m.

Crisis Services

Psychiatric assessments by a psychiatrist are typically available on-site between the hours of 10:00 a.m. to 6:00 p.m. during the week. When possible, please call ahead to confirm the psychiatrist’s schedule.

Referral Process

Referring agencies may call our main number at 510-437-2363 during business hours to speak with a clinician. We welcome walk-ins.

Who Is Served

Adult residents (age 18+) of Alameda County who feel they cannot wait for routine mental health outpatient care. We primarily serve individuals without insurance or those with Medi-Cal or Medicare. 

We cannot accept individuals who:

  • Have medical needs that cannot be treated in this setting
  • Have an established primary diagnosis of dementia
  • Have a significant history of violent behaviors or who are exhibiting violent behavior. People requiring such intervention will be referred to Alameda County emergency services

Contacting A Family Member

Family members can contact consumers by calling them directly on their personal cell phones.

Per HIPAA (Health Insurance Portability and Accountability Act) guidelines, staff members cannot release any client information without a signed authorization.

What Makes Us Different

Sausal Creek functions as an alternative to psychiatric emergency services. However, our niche is in providing services to consumers who are either uninsured or underinsured.

In 2011, Sausal Creek became an enrollment site for potential candidates of Alameda County's low-cost health plan for the indigent, Health Plan of Alameda County (HPAC).  This enrollment period allowed some consumers to have some type of health care for the first time in their adult lives.

After successfully enrolling 1,161 consumers between July 1, 2011 and January 31, 2014, Sausal Creek's roster of uninsured consumers gradually decreased from 37% (FY 2011-2012) to 15% (FY 2012-2013) to 12% (FY2013-2014). In fact, during February 2014, all 313 of the consumers served had some type of health plan. This was the first time this had happened at Sausal Creek in the history of the clinic's existence. This was also directly related to the ability of HPAC recipients to convert their Alameda County Health Care Plans to Medi-Cal, Alameda Alliance, or some other insurer during the Covered California enrollment period.

We strive to create a warm and welcoming environment for all of our consumers and their families. 

About Telecare

Telecare is a family- and employee-owned company that has been treating individuals with serious mental illness since 1965. We specialize in innovative, outcomes-driven services for high-risk individuals with complex needs. Our programs are recovery-focused and clinically effective and are designed in partnership with local, county, state and other behavioral health organizations.