Riverside County CSU


47-915 Oasis St.
Indio, California  92201
760-863-8655 FAX

About Riverside County CSU

The Riverside County Crisis Stabilization Unit (CSU) is a 24-hour, 7-days-per-week, community-based emergency service for adults and youth experiencing a crisis related to a mental health condition. The services include assessment, urgent mental health care and referral to mental health and/or co-occurring substance abuse treatment services. An individual may remain in the CSU for up to 24 hours for intensive treatment services. Admission is voluntary or via Welfare and Institutions Code (WIC) 5150, involuntary psychiatric hold.

In order to provide quality care to individuals, the individual must be medically stable. 

The limitations are set by licensing requirements and place consumer safety as the foremost concern.

Recovery Model

This program follows Telecare’s Recovery-Centered Clinical System (RCCS), an innovative recovery framework that incorporates the latest research and evidence-based practices. RCCS emphasizes doing no harm and supporting and enlivening recovery. The recovery model incorporates such approaches as motivational interviewing, cognitive behavioral therapy, dialectical behavioral therapy (DBT), harm reduction, and other consumer-centered therapeutic interventions.

Office Hours

Open 24 hours a day, 7 days per week

Referral Process

All individuals will have a medical screening performed by CSU staff to determine if they are medically stable to be admitted. If the crisis warrants admission to an inpatient service, you may also receive services from the adjacent Psychiatric Health Facility. 

Who Is Served

  • All Ages
  • Individuals can be admitted voluntarily or involuntarily (Welfare and Institutions Code (WIC) 5150, involuntary psychiatric hold)
  • Length of stay is up to 23 hours, 59 minutes
  • Children and youth will be served in a separate area from the adults within the CSU 

Exclusion Criteria

  • IVs ƒ 
  • Continuous oxygen ƒ 
  • NG tubes ƒ
  • Indwelling urinary catheters ƒ 
  • Anyone requiring negative air flow isolation ƒ 
  • Open, draining wounds ƒ 
  • Bedridden individuals ƒ 
  • Active delirium tremens or acute medical withdrawal ƒ 
  • Anyone who is semiconscious or obtunded ƒ 
  • Anyone currently on “in custody” status

In addition, individuals whose medical condition require continuous and intensive medical monitoring, or who are so severe as to limit or prevent participation in treatment, are not appropriate for the CSU.

About Telecare

Telecare is a family- and employee-owned company that has been treating individuals with serious mental illness since 1965. We specialize in innovative, outcomes-driven services for high-risk individuals with complex needs. Our programs are recovery-focused and clinically effective and are designed in partnership with local, county, state and other behavioral health organizations.