Programs
Willow Rock Center
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2050 Fairmont Drive
San Leandro, California 94578
510-895-5502
FAX
Purpose and Philosophy:
The Willow Rock Center (WRC) was created for Alameda County adolescents experiencing high levels of distress who can benefit from a structured, safe environment. This is a short-term program designed to reduce and stabilize acute psychiatric symptoms with an emphasis on working the recovery process as a means of returning to the community. For a brochure about this program, click here.
Structure:
WRC has three components:
- 23-hour crisis response services
- acute inpatient services
- outpatient services that support individuals in transitioning back to the community
The crisis program helps individuals cope with problems that can be resolved in 23 hours or less. The average length of stay for inpatient services is three to seven days. Clients and family members will receive more detailed handbook upon admission.
Services Include:
- 5150 receiving services for adolescents
- Comprehensive evaluation and risk assessment
- Collaborative treatment planning with a recovery focus
- Crisis planning and prevention
- Supportive counseling, on a group and individual basis
- Medication evaluation and management
- Discharge planning, including linkage with community supports and services
- Neuropsychological assessment
Voluntary and Involuntary Status:
The crisis program provides voluntary services for adolescents who require that level of support and do not meet the criteria for hospitalization on the inpatient unit. Individuals who are at imminent risk of harm to self or others will be considered for admission to the inpatient unit.
Staffing:
The program is well-staffed. Licensed staff are available on every shift, including physicians, psychologists, and over 35 nurses, mental health clinicians, recovery specialists, and social workers. Nursing and clinical care are provided around the clock, seven days a week.
Who is Served:
Adolescents from ages 12 – 17 years old who are residents of Alameda county and in need of acute/crisis mental health services. The program also serves Kaiser clients from all over the East Bay.
The program will not serve any individuals who:
- Have complex medical problems that cannot be treated on an outpatient basis
- Have drug, alcohol abuse or an eating disorder as a primary diagnosis
Accreditation:
The program is seeking accreditation by JCAHO, the Joint Commission on Accreditation of Healthcare Organizations.
Referrals:
Referrals are accepted 24 hours a day, seven days a week. We anticipate most clients will arrive via ambulance, however, clients are welcome to walk into the program. In addition, referrals are accepted by telephone. To reach the crisis program, call 510-483-3030. To reach the inpatient program, call 510-895-5502.
Directions (Ambulance):
From North Alameda County:
1. Take 580 East towards Hayward
2. Exit #32 150th Ave/Fairmont Dr
3. Turn Left onto 150th Ave
4. Turn Right onto Foothill Blvd.
5. Turn Left into 15400 Foothill Blvd.
6. Continue straight onto Central Ave.
7. Go straight through the STOP sign
8. Ambulance driveway is immediately ahead & on the Right (about 40 yards)
From South Alameda County:
1. Take 580 West
2. Exit #32 150th Ave/Fairmont Dr.
3. Turn Right onto Foothill Blvd
4. Turn Left into 15400 Foothill Blvd.
5. Continue straight onto Central Ave.
6. Go straight through the STOP sign
7. Ambulance driveway is immediately ahead & on the Right (about 40 yards)
Directions (General):
From North Alameda County:
1. Take 580 East towards Hayward
2. Exit #32 150th Ave/Fairmont Dr
3. Turn Left onto 150th Ave
4. Turn Right onto Foothill Blvd.
5. Turn Left into 15400 Foothill Blvd.
6. Continue straight onto Central Ave.
7. Make a Left onto Eden Lane
8. At the stop sign make a Right onto Redwood Dr.
9. Continue straight on Redwood Dr. which becomes Fairmont Dr.
10. Willow Rock Center will be on your Right
From South Alameda County:
1. Take 580 West
2. Exit #32 150th Ave/Fairmont Dr.
3. Turn Right onto Foothill Blvd
4. Turn Left into 15400 Foothill Blvd.
5. Continue straight onto Central Ave.
6. Make a Left onto Eden Lane
7. At the stop sign make a Right onto Redwood Dr.
8. Continue straight on Redwood Dr. which becomes Fairmont Dr.
9. Willow Rock Center will be on your Right
About Telecare:
Telecare is a family-and employee-owned company that has been treating individuals with serious mental illness since 1965.
We specialize in innovative, outcomes-driven services for high-risk individuals with complex needs. Our programs are recovery- focused, clinically effective and are designed in partnership with local, county, state and other behavioral health organizations. We currently provide services in California, Texas, Oregon, North Carolina and Nebraska and have over 2,000 employees.
Telecare’s Mission:
Telecare’s mission is to deliver and manage excellent services and systems of care for persons with serious mental illness.
About Seneca:
Seneca Center was founded in 1985 to develop mental health treatment and support services on the principle that emotionally troubled youth do not themselves fail, but are instead failed by systems unable to address their complex and specialized needs. Seneca has dedicated itself to becoming a “system of care” agency providing a comprehensive continuum of community-based and family-focused treatment services for children and families. Seneca’s continuum of care now includes in-home wraparound services; foster family-based treatment; mobile crisis response services; integrated day treatment and special education services; after-school therapeutic recreation services; public school-based mental health services, and residential treatment.
Seneca’s Mission:
To provide an outstanding and unconditional continuum of care for the most seriously troubled children and their families in Northern California.
Driving Directions -- Click to See Map