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7200 Bancroft Avenue, Bldg B, Suite 133
Oakland, California  94605
510-553-8550 FAX


Case Management Spectrum Key The CHANGES co-occurring recovery program serves individuals who are diagnosed with mental health and substance abuse issues and who are also frequent users of emergency psychiatric care.

CHANGES uses an integrated approach to support individuals needing wraparound support services that fall under the Assertive Community Treatment (ACT) model, as well as individuals who qualify for intensive case management services. CHANGES also provides Level 2 services for 9-18 months to members with less severe mental illness.

We focus on non-violent practices that use “power with” individuals rather than “power over.” Our goal is to help decrease the frequency and inappropriate use of psychiatric emergency services by members who have co-occurring diagnoses, to decrease overall system cost -- including jail cost to Alameda County -- and to empower members to regain control of their lives.

Treatment is based on the belief that all people have the potential to rehabilitate and make choices that support their hopes and dreams, regardless of their history. Our innovative clinical approach — the Recovery-Centered Clinical System (RCCS) — is a comprehensive, holistic and richly personal approach to recovery. We provide an environment where members have increased control, responsibility, and choice, supporting their ability to build relationships and reintegrate into the community.

CHANGES Brochure 2015Click to downloadJust the Basics

Members: 200
Population Served: Co-occurring (substance abuse and SMI) adults ages 18-62
Funded by: Alameda County
Admission Criteria: Adults ages 18-62 with co-occurring diagnoses (severe mental illness and substance abuse)


All services are person-centered with the goal of enhancing an individual’s safety, health and quality of life. Services include, but are not limited to:

Office Hours

Monday - Friday: 8:30 a.m. to 5:00 p.m.

Crisis Services

On-Call: 24 hours a day, 7 days a week

Admission Criteria

Adult residents (ages 18-62) of Alameda County with a co-occurring diagnosis of substance abuse and severe mental illness.

Referral Process

Clients are referred through ACCESS in Alameda County.

Contacting a Family Member

The involvement of family members is a very important aspect of recovery. CHANGES recognizes the central importance of families to the members we serve, as well as the challenges and pressures they face in supporting a loved one. We strive to provide support in strengthening our member's family relationships and extended support systems.

Per HIPAA (Health Insurance Portability and Accountability Act) guidelines, staff members cannot release any client information without a signed authorization.

What Makes Us Different

Our staff meets with members at every stage of change that an individual is facing. By using specific methods to help them reach their own personal goals we are able to engage with members and build strong, trusting relationships.

About Telecare

Founded in 1965, Telecare is one of the nation’s largest family — and employee-owned, providers of adult mental health services to county and state governments, and behavioral health organizations. With over 2,400 employees and over 60 programs in multiple states, Telecare provides a full range of services and supports to individuals with serious mental illness. Telecare delivers eight major categories of services, as well as innovative programs tailored to individuals with co-occurring issues such as homelessness, substance abuse, developmental disabilities, or involvement in the forensic system.


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