Telecare STEPS Orange County
Striving Towards Enhanced Partnerships
2100 N Broadway, Suite 101
Santa Ana, California 92706-2624
Telecare STEPS (Striving Towards Enhanced Partnerships) Orange County is a 105-member Full Service Partnership (FSP) in Santa Ana, CA. Eighty clients are referred by residential/locked facilities and 25 clients are referred by the Mental Health Court treatment staff.
Services are provided by a multi-disciplinary team that includes a psychiatrist, a nurse, a team lead, a clinical director, personal service coordinators with experience in drug and alcohol and mental health treatment, and Specialists in housing, education and employment. Employees with lived experience of their own bring an added benefit to the work with members. A member council gives programmatic feedback and input.
STEPS offers a low staff-to-client ratio and provides services both in the community and at our facility. Services are "wrapped" around the members based on their individual needs. Caseloads are shared among the clinicians in order that they know and work with all members. STEPS believes in a "whatever it takes approach" to support members in achieving their hopes and dreams.
Population Served: Adults with serious mental illness (SMI) ages 18-59. There are 80 Step-Down members, referred by residential or locked facilities, and 25 members referred from Mental Health Court.
Funded by: Orange County Health Care Agency
Telecare has created a recovery-centered experience for people served. Programs and staff strive to create an environment where a person can choose to recover. By connecting to each individual's core self and trusting it to guide the way, it is possible to awaken the desire to embark on the recovery journey.
Multidisciplinary team of clinicians, psychiatry, nursing and drug-and-alcohol, education/employment, and housing experienced staff.
Services and Supports
Services are "wrapped" around the members, based on their individual needs. Caseloads are shared among the clinicians in order that they know and work with all members. STEPS believes in a "whatever it takes approach" to support members in achieving their hopes and dreams. STEPS provides case management, mental health rehabilitation services, psychoeducational groups and medication support services to our members.
- Monday - Friday: 8:30 a.m. to 5 p.m.
- Weekend(s): on-call
- On-call staff are available 24 hours a day, 7 days a week.
All clients are referred by the Orange County Health Care Agency.
Services are for adults, ages 18-59, with mental illnesses.
Contacting A Family Member
Families are encouraged to participate in the treatment planning with our members, with the permission of the member.
Founded in 1965, Telecare is one of the nation's largest family - and employee-owned, providers of adult mental health services to county and state governments, and behavioral health organizations. With over 2,400 employees and over 60 programs in multiple states, Telecare provides a full range of services and supports to individuals with serious mental illness. Telecare delivers eight major categories of services, as well as innovative programs tailored to individuals with co-occurring issues such as homelessness, substance abuse, developmental disabilities, or involvement in the forensic system.
Driving Directions -- Click to See Map