Pay for Success

www.telecarecorp.com/pfs

In 2017, Telecare opened the nation's first mental health Pay for Success (PFS) program in Santa Clara County, California, called Partners in Wellness. The innovative, six-year, performance-based contract to deliver publicly-funded services provides incentives for achieving outcomes, is rigorously evaluated and data-driven, and helps bridge gaps and foster collaboration within systems of care. The goal is to reduce clients' use of psychiatric hospitals, psychiatric emergency services, state hospitals, and other high-cost mental health services while also ensuring each client’s whole-person wellness.


Presentations & Information

 Telecare was mentioned in Mental Health Weekly’s October 26, 2015 article on being the nations first mental health PFS program.

Telecare was mentioned in Mental Health Weekly’s October 26, 2015 article on being the nations first mental health PFS program.

At NatCon2018 on April 23-25, 2018, Telecare hosted a lunch and learn presentation where we shared initial results from our PFS program, as well as an overview of the PFS model, a clinical overview of the program, and learnings for other systems interested in possible implementation.

At the California Healthcare Association Behavioral Health Care Symposium on December 10 & 11, 2018, Telecare presented on the PFS model, the model’s goals, lessons we have learned so far, and the financial and clinical impacts this type of model has on the larger system of care.


PFS Model

What are the practical benefits of our PFS program for hospitals?

  • Conserve resources for other community needs

  • Move people out of ERs to appropriate levels of care

  • Reduce disruption in waiting rooms, ERs, etc.

How does PFS address larger system of care challenges?

What are the goals of PFS in behavioral health?

  • Connect public and private sectors

  • Jump-start innovation

  • Increase rigor in social services


Our PFS Program

Our Clinical Services

Typical PFS Partner

Clinical Services graphic for website.png
  • We See It All: Complex Needs

    • Mental health (psychosis, mania, depression, anxiety…)

    • Active substance use

    • Physical health (diabetes, hypertension, hyperlipidemia…)

    • Complex life needs (unhoused, not working, isolated, history
      of violence)

  • Meet Enrollment Criteria

    • High-utilization

    • SMI (severe mental health diagnosis)

    • Life needs can be met

  • Randomized In/Out

    • Partners in Wellness

    • Control group


Latest PFS News at Telecare


Videos

Telecare Partners in Wellness Open House

Partners share what TPW has meant to them.


Telecare's PFS Leaders

  Laura Wolff, Regional Director of Operations   lwolff@telecarecorp.com

Laura Wolff, Regional Director of Operations
lwolff@telecarecorp.com

  Shannon Mong, Director of Innovation, healthcare strategist   shannon@In-SightAssociates

Shannon Mong, Director of Innovation, healthcare strategist
shannon@In-SightAssociates

  Faith Richie, Senior VP for Development  frichie@telecarecorp.com

Faith Richie, Senior VP for Development
frichie@telecarecorp.com


Additional Information and Resources