Los Angeles Older Adult Services


12440 Firestone Boulevard, Suite 3025
Norwalk, California  90650
562-929-9074 FAX

About Los Angeles Older Adult Services

Telecare Los Angeles Older Adults (LAOA) offers the following program types:

Older Adults Prevention and Early Intervention

Our Older Adults Prevention and Early Intervention (OAPEI) program, operated by Telecare Corporation, is contracted with the Los Angeles County Department of Mental Health to provide culturally-competent mental health services to older adults. The program was designed to assist underserved individuals with various levels of risk for any problem in reaching their fullest potential. The prevention component of the program promotes positive cognitive, social, and emotional development and encourages a state of well-being by reducing risk factors or stressors, building protective factors, and increasing support. The early intervention component of the program aims at recognizing warning signs and addressing risk factors with the goal of avoiding the need for more extensive mental health treatment.\

The OAPEI program provides short-term counseling to individuals 55+ who are experiencing symptoms of depression and/or anxiety due to life stressors such as interpersonal conflict, bereavement, role transition, past trauma, and medical problems.

Most of our therapists are bilingual, Spanish-speaking, as well as bicultural.

Full Service Partnership for Long Beach and Southeast LA

An Assertive Community Treatment (ACT) team of two Full Service Partnerships (FSPs), one serving the Long Beach area and another serving Southeast Los Angeles cities, for individuals who are 60 years old or older and who suffer from a serious mental illness. These are weekly intense services (monthly home visits by psychiatrist) for individuals with schizophrenia and schizoaffective disorders, bipolar and severe depression.

Field Capable Clinical Services for Long Beach and South East LA

The same team (see Full Service Partnerships above) also offers Field Capable Clinical Services (FCCS) for the same cities, for individuals who are 55 years old or older and who suffer from a mental illness. These are monthly services (home visits by psychiatrist 3 times a year) for individuals with serious symptoms of mental illness, but that don't meet criteria for FSP services described above, or are graduating from FSP services to a lower level of care (less visits, not as intense)

Full Service Partnership and Field Capable Clinical Services are provided using a psychosocial rehabilitation philosophy that emphasizes building on a member's strengths and desires. Some staff may be mental health consumers in recovery themselves. We offer a low staff-to-member ratio and provide 100% of our services in the community.

Just the Basics

Members: 106
Population Served: Older adults with serious mental illness (FSP, FCCS)
Funded by: Los Angeles County Department of Mental Health via the Mental Health Services Act (MHSA)

Recovery Model

This program follows Telecare’s Recovery-Centered Clinical System (RCCS), an innovative recovery framework that incorporates the latest research and evidence-based practices. RCCS emphasizes doing no harm and supporting and enlivening recovery. The recovery model incorporates such approaches as motivational interviewing, cognitive behavioral therapy, dialectical behavioral therapy (DBT), harm reduction, and other consumer-centered therapeutic interventions.

Services and Supports

Services include, but are not limited to:

    • Outreach and engagement
    • Community-based wraparound services
    • Intensive linkage and advocacy
    • Money management/representative payee
    • Housing support
    • Medication support and education
    • Vocational and educational services
    • Linkage to benefits
  • PEI
    • Evidence-based therapies

Office Hours

Monday - Friday: 8:00 a.m. to 4:30 p.m.
Crisis (FSP and FCCS only): On-call (standby) services are available 24 hours a day, 7 days a week

Referral Process

Referrals are made through the Los Angeles County Department of Mental Health, the community, and through self-referrals.

Admission Criteria

  • Must be at least 60 years of age (FSP) or 55 (FCCS) with a serious mental illness (SMI) or presenting first signs and symptoms of mental illness (PEI) and at least 55 years old
  • FSP only, must have:
    • at least one of the following in any 12-month period : 
      • Homelessness for 6 months or more
      • Incarceration for 30 days or more
      • Hospitalization for 2 weeks or more
    • Imminent risk of homelessness e.g. eviction, risk of going to jail, imminent risk of being placed in skilled nursing facility (SNF) or of being released from a SNF, presence of co-occurring disorder such as substance abuse, developmental disorder, medical disorder and/or cognitive disorder, or recurrent history of and/or at risk for abuse or self-neglect
    • Serious risk of suicide

Contacting A Family Member

Due to HIPAA (Health Insurance Portability and Accountability Act) requirements, LAOA will not release member information unless we have a signed authorization from the member. LAOA is an outpatient program and, as such, our members live in the community.

What Makes Us Different

At LAOA, we specialize in treating the special needs experienced by the older adult population; loss, grief, and bereavement, medical difficulties, etc.

In addition, we offer our annual member recognition luncheon, picnics in the park, and other rehabilitative activities, as well as life rituals. Families are an integral part of the recovery process and, with the member's consent, are welcome in meetings. We are CARF-accredited (Commission on Accreditation of Rehabilitation Facilities), are members of ACTA (Assertive Community Treatment Association) and PRA (Psychiatric Rehabilitation Agencies, formerly known as USPRA). As well, many of our staff are associated with the APA (American Psychiatric Association), CAMFT (California Association for Marriage and Family Therapists), and other clinical associations.

About Telecare

Telecare is a family- and employee-owned company that has been treating individuals with serious mental illness since 1965. We specialize in innovative, outcomes-driven services for high-risk individuals with complex needs. Our programs are recovery-focused and clinically effective and are designed in partnership with local, county, state and other behavioral health organizations.