Heritage Psychiatric Health Facility


2633 East 27th St.
Oakland, California  94601

About Heritage Psychiatric Health Facility

Heritage Psychiatric Health Facility (PHF) is a 26-bed hospital providing acute psychiatric treatment licensed by the State of California and Joint Commission accredited. We provide a structured, secure environment in a locked setting for people experiencing a high level of distress with the goal of reducing and stabilizing their symptoms as they work toward recovery.

Treatment is based on the belief that even during the acute phase of an illness, all people have the potential to rehabilitate and make choices that support their hopes and dreams. Telecare’s innovative clinical approach — the Recovery-Centered Clinical System (RCCS) — focuses on non-violent practices that engage in “power with” individuals rather than “power over” them, resulting in far less use of seclusion and restraint than in other psychiatric facilities.

Heritage’s program is staffed by a multi-disciplinary team that provides assessment, symptom reduction, medication services, discharge planning, and community resources and supports development. We provide an environment where residents have increased control, responsibility and choice to support their ability to build relationships and reintegrate into the community.

Just the Basics

Beds: 26
Population Served: Adults, ages 18 and older, who have been diagnosed with a serious mental illness
Funded by: Individual’s health insurance, including Medicare, Kaiser, and most managed care plans

Recovery Model

This program follows Telecare’s Recovery-Centered Clinical System (RCCS), an innovative recovery framework that incorporates the latest research and evidence-based practices. RCCS emphasizes doing no harm and supporting and enlivening recovery. The recovery model incorporates such approaches as motivational interviewing, cognitive behavioral therapy, dialectical behavioral therapy (DBT), harm reduction, and other consumer-centered therapeutic interventions.

Services and Supports

All services are person-centered with the goal of enhancing an individual’s safety, health and quality of life. Services include, but are not limited to:

  • Collaborative treatment planning with a recovery focus
  • Comprehensive evaluation and risk assessment
  • Symptom management skills training
  • Crisis planning and prevention
  • Supportive counseling (group and individual)
  • Medication administration, education and training
  • Independent living skills training
  • Dietary consultation
  • Discharge planning and linkage to community support

Office Hours

24 hours a day, 7 days a week, 365 days a year

Referral Process

Clients are referred through emergency services providers. We accept referrals 24 hours a day, 7 days a week through our referral line at 510-915-4977. We cannot accept walk-ins.

Who Is Served

Adults ages 18 and older who are experiencing an acute exacerbation of symptoms of mental illness who require 24-hour supervision and/or assistance with psychiatric recovery

Exclusion Criteria

We cannot accept individuals who:

  • Have complex medical problems that cannot be treated on an outpatient basis
  • Have a primary diagnosis of drug or alcohol abuse, or an eating disorder (but can be co-occurring)
  • Are a registered sex offender

Contacting A Family Member

Family members can contact social workers about collaborative care for their loved ones by calling the main number at 510-535-5115. In addition, the client contact phone is 510-436-8174.

Per HIPAA (Health Insurance Portability and Accountability Act) guidelines, staff members cannot release any client information without a signed authorization. However, family members are encouraged to call and leave information for one social work director that can be utilized in support of your loved ones recovery.

Family members are also welcome to contact the program director at any time.

What Makes Us Different

We provide a living environment that supports our RCCS program model. Our entire facility was recently remodeled to create an atmosphere more reminiscent of a retreat rather than a hospital. We added approximately one-third more square footage with a community room, a new garden patio and a self-calming room.

When necessary, Heritage is also equipped to provide involuntary services. When a patient is at risk of harming themselves or others, we ensure the safety of all concerned in a respectful manner. Our goal is always to support patients in reclaiming their personal power.

The goal of the program is first to stabilize the distressing or life-threatening symptoms of people who are in throes of the acute phase of a severe mental illness. Once stabilized, the program helps individuals realize their potential for creating the lives they desire for themselves, helping them transition back into the community as quickly as clinically appropriate.

About Telecare

Telecare is a family- and employee-owned company that has been treating individuals with serious mental illness since 1965. We specialize in innovative, outcomes-driven services for high-risk individuals with complex needs. Our programs are recovery-focused and clinically effective and are designed in partnership with local, county, state and other behavioral health organizations.