If you are having a medical or psychiatric emergency or believe someone is in immediate danger, please call 911 immediately.

If you need to call 911:

  • Make it clear you are calling about someone having an acute mental health crisis.
  • Describe the behavior you are seeing and any actions being taken.
  • Explain why you cannot handle the situation yourself.

If the situation is not an immediate threat, there are other options available:

Option 1: Get telephone-based crisis help

Crisis and informational hotlines are available to assist individuals who are seeking help, support, or information on a variety of needs. These lines provide safe, non-judgmental, and often 24-hour support for individuals based on needs or diagnosis.

For a list of crisis and informational hotlines, click here. [anchor link to Non-Telecare Resources]

Option 2: Contact your county's behavioral health department

Local behavioral health departments are an excellent source for current mental health information serving your community. They can provide you with information on local inpatient and outpatient programs, as well as a list of Mobile Crisis Teams and community resources such as support groups, information, and advocacy.

For a list of county Behavioral Health Departments in California, click here.

Option 3: Learn the necessary tools for responding to a crisis by taking a Mental Health First Aid course

"[Mental Health First Aid] really gives you the skills you need to identify--and ultimately support--someone in need." - Michelle Obama

Mental Health First Aid is an essential live-training course to help you grow your knowledge of signs, symptoms and risk factors in mental illnesses. The course trains you in the skills needed to provide initial support to someone who may be developing a mental health or substance use disorder by learning to identify, understand, and respond to signs of mental illnesses.

To learn more about Mental Health First Aid, or to sign up for a course in your area, click here.


Telecare Crisis Services

Telecare operates several clinics that provide walk-in support. If you are located in one of these areas and need immediate supports, please feel free to call or visit either of these programs.

Sausal Creek Outpatient Stabilization Clinic

Accepts: Adults (18+)

2620 26th Avenue, Oakland, CA 94601
Alameda County
510-437-2363

Stanislaus County Crisis Stabilization Unit

Accepts: Adults (18+)

1904 Richland Avenue, Ceres, California 95307
Stanislaus County
209-558-4600

Riverside County Crisis Stabilization Unit

Accepts: Adults (18+)

47-915 Oasis Street, Indio, California, 92201
Riverside County
760-863-8650

Santa Cruz Crisis Stabilization Unit

Accepts: Adults (18+) and Adolescents

2250 Soquel Avenue, Suite 100
Santa Cruz, California  95062
831-600-2800

Mental Health Urgent Care Center at Long Beach

Accepts: Adults (18+)

6060 Paramount Avenue, Long Beach, California 90805
Los Angeles County
562-790-1860

Psychiatric Emergency Services by County

Many counties also have a list of Psychiatric Emergency Services (PES) outside of Telecare where consumers can go when in a mental health crisis. Below is a list of counties Telecare operates in which are linked to the county websites where you can find information on emergency services in your area.

California

Alameda County
Contra Costa County
El Dorado County
Fresno County
Los Angeles County
Orange County
Placer County
Riverside County
Sacramento County
San Bernardino County
San Diego County
San Mateo County
San Joaquin County
Santa Barbara County
Santa Cruz County
Sonoma County
Stanislaus County
Ventura County


Non-Telecare Resources

National Crisis Services

The U.S. Department of Health and Human Services
Mental Health Services Locator

National Alliance on Mental Illness
State and Local Chapter Directory

National Suicide Prevention Line
1-800-273-TALK (8255)

Network of Care
Get Information Online

California Crisis Services

Call for Help: Crisis Lines by County

 

Informational Hotlines

Anxiety and Depression Association of America (ADAA): 240-485-1001

Depression and Bipolar Support Alliance (DBSA): 1-800-826-3632

National Hopeline Network: 1-800-442-HOPE (1-800-442-4673)

Schizophrenia and Related Disorders Alliance of America (SARDAA): 240-423-9432

Child National Youth Advocacy Hotline: 800-USA-KIDS (800-872-5437)