5810 Ralston, 2nd Floor
Ventura, California 93003
805-642-7732 FAX

 Click here to view the pdf

Click here to view the pdf


At the ASSIST program in Ventura County, we know that the journey to recovery can be a tough one and believe that no one should have to go through it alone. As an Assisted Outpatient Treatment (AOT) program, our goal is to provide outreach, mental health, and case management services for individuals who have not previously sought out services on their own.

While individuals may be joining the AOT program because of a court order, we want them to know that, for us, it does not matter how they got to this point, what matters is that they feel better in their life, and we are here to help them do that.

Just the Basics

Members: 55
Population Served: Forensic adult
Funded by: Ventura County Behavioral Health Department

Recovery Model

Our program is based on the Assertive Community Treatment (ACT) model, where we connect members to the proper resources in order to help them achieve their goals. All services are recovery-focused, strengths-based, and anchored in biopsychosocial rehabilitation and recovery principles. These field-based services are delivered in the community where members live and work, and we have on-call staff available 24/7.


Services at ASSIST are provided by a multidisciplinary team including a clinical director, peer recovery coach, team nurse, a psychiatrist, benefits specialist, case managers, and a substance abuse counselor.

Services and Supports

Services include, but are not limited to:

  • Recovery-focused, strength-based services
  • Intensive case management/wraparound services
  • Co-occurring disorder treatment
  • 24/7 on-call staff response if needed
  • Field-based services
  • Peer-run activities
  • Providing education and vocational services and training
  • Linking up with housing specialists

Office Hours

Monday - Friday: 8:30 a.m. to 5 p.m.

Requesting AOT Treatment

Contact the RISE county outreach program for referrals and screenings:

  • Regular business hours: 805-981-4233
  • After hours and weekend crisis number: 866-998-2243

Referral Process

In order to request an AOT referral, the caller must either be the individual’s:

  • Parent
  • Spouse
  • Sibling
  • Child who is 18 years or older, or
  • Person who resides with individual who is at least 18 years of age

In Addition, the following people may also request an AOT referral:

  • The director of the agency or facility providing mental health services to the individual in whose institution the individual resides.
  • The director of a hospital in which the individual is hospitalized.
  • A licensed mental health treatment provider who is either supervising the treatment of, or treating the individual for, a mental illness.
  • A peace officer, parole officer, or probation officer assigned to supervise the individual.

Admission Criteria

Participants must meet the following AOT criteria:

  1. 18 years of age or older.
  2. Diagnosed with a serious mental illness.
  3. Unlikely to survive safely in the community without supervision.
  4. Non-compliant treatment history where at least one of the following is true:
    1. Two psychiatric hospitalizations or incarcerations within the last 36 months OR received mental health services in a correctional facility.
    2. Have attempted to cause harm in the last 48 months.
  5. Voluntary services offered and treatment plan declined.
  6. The person’s condition is substantially deteriorating.
  7. Participation in the AOT program would be the least restrictive environment.
  8. AOT treatment would prevent a relapse or deterioration as defined in WIC 5 5150.
  9. The person will likely benefit from AOT.

About Telecare

Telecare is a family- and employee-owned company that has been treating individuals with serious mental illness since 1965. We specialize in innovative, outcomes-driven services for high-risk individuals with complex needs. Our programs are recovery-focused and clinically effective and are designed in partnership with local, county, state and other behavioral health organizations.