Justice Involved Clients 

Tailoring Approaches for Complex Needs

Regardless of how our healthcare system changes around us, there will always be people within the system who have severe, complex, and extremely costly needs.

This is especially true for people with serious mental illness who end up in jails or prisons, or have repeated contact with local law enforcement.

This month’s issue continues our series on Telecare’s new mission statement by highlighting our work to better serve justice involved clients, a good example of complex needs. We’re also pleased to share a new resource page for JIMH information!

In particular, this month’s newsletter introduces a new tool we’ve selected and will soon pilot at Telecare: the FROST assessment. Its purpose is to better identify people at risk of recividism and provide targeted, person-centered care quickly and strategically.

We know this is a hot topic. Across the nation, we are collectively looking for ways to prevent recidivism and meet the call for increased mental health services. Locally, we are experimenting to find new ways to calibrate services to what our people need close to home. In California, as an example, counties are on the verge of implementing Prop 47* plans, as part of a much larger effort to decriminalize mental illness and keep people out of jails and prisons.

Here at Telecare, we are also striving to look at and address all of the factors that affect a person’s recovery. We want to do our best to make sure that complex needs are not a barrier to a better life.

Until next month, we wish you all the best,
Faith Richie, SVP of Development, Telecare

*For information on Prop 47, please visit our new JIMH information page.


Telecare's New Mission Statement: Complex Needs

Last month, we highlighted the ways we plan to enhance our focus on providing excellent and effective services. This month, we continue our new mission statement series with a deeper look into how we are expanding the scope of our services to include individuals with more complex needs.

By Anne Bakar, Telecare President & CEO

Over the past 30 years, Telecare has developed a specialized reputation for serving individuals with more serious and complex mental health needs. These are individuals that often come out of acute care settings or state hospitals, and have a hard time finding appropriate treatment in the community. These individuals frequently incur expensive system-wide costs due to repeated hospitalizations and/or incarcerations.

Telecare has provided many successful interventions to serve individuals with complex needs through evidence-based Assertive Community Treatment (ACT) programs, and our Recovery-Centered Clinical System (RCCS). These service models have reduced system-wide costs and have helped thousands of individuals each year regain their sense of hope, acquire stable housing, reduce their substance use, and move forward towards their educational or vocational aspirations.  

At the same time, our success in achieving these goals has been limited by our expertise in serving the whole person, whether their needs include justice involvement,
co-occurring substance use, developmental disabilities, or co-occurring physical health care problems. Our ongoing commitment to broaden our capacity to meet these needs is at the heart of our new mission statement when we reference engaging those with "complex needs."

This newsletter is specifically focused on justice-involved endeavors: How do we better serve individuals with serious and complex needs coming out of the criminal justice system?

We hope you enjoy hearing about some of our early work, and look forward to sharing our continued journey in this area of great national importance. Please feel free to reach out to us and let us know your thoughts and ideas


FROST: A Targeted Risk Assessment for Criminogenic Needs

In April 2017, Telecare will begin training and preparation to use the FROST assessment in all criminal justice-based programs to help identify people at high risk of recidivism.

“We’re testing the FROST because we need to know which criminogenic needs are highest for our members, so that we are able to drive the appropriate interventions and treatment,” said Gary Hubbard, Vice President of Operations of Southern California and Arizona.

“Studies have shown that programs that target high criminogenic needs with members have a higher success rate and reduced recidivism.”


Introducing Telecare's New Justice Involved Mental Health
Resource Page!


Expanding our Assisted Outpatient Treatment Services in Orange and Ventura Counties


Leadership Announcements


Employment Opportunities


March News

Find out more by clicking here.