One of the biggest challenges we face when serving people with complex needs is knowing where to start.

How do you identify the biggest issues, the biggest risks, and the places that need attention first so that crises can be prevented, and recovery can actually move forward?

And on a practical level, how do you plan your daily efforts so you can be effective and make every client interaction count?

The daily huddle is a typical feature of ACT or FSP programs, but this approach takes it to a new level.

In this month’s issue, we’re featuring a new data-driven approach to morning meetings, which was created and implemented in our Sacramento SOAR program. It uses a daily structured process and simple tools to help the team pinpoint clients with the greatest risk and need—to deliver targeted, recovery-driven interventions.

The data-driven morning meeting is cost effective and is quick to do. Through its use, the SOAR team has been able to increase inpatient hospital diversions (healthcare related) by 11%, an overall total of 68%. We think you’ll be interested to see how it works.

We also have a few other announcements to share this month including:

  • Published Article: David Farrell, Vice President of Subacute Operations at Telecare, co-authored an article for Provider Magazine entitled "10 Steps to Staff Stability."
  • Program Recognition: San Diego's In Home Outreach Team received praise from the mother of one of their members.
  • New Videos: Last month, we held and announced the winners of our first Morties Video Contest. We will continue to showcase these amazing programs in the new year, starting with our Los Angeles ATLAS/TABS/AOT-FSP program.

If you’d like to learn more about the data-driven morning meeting or would like to chat about anything else, please send me an email and let me know.

All the best for a wonderful new year, 
Faith Richie, SVP of Development, Telecare Corporation