We all strive to improve the lives of the people we serve. Recovery is an important part of this effort. It can change the focus from control to empowerment. It can reshape lives –and systems—from within.

Because all providers approach recovery a little differently, we wanted to share our framework for recovery here at Telecare, so you can get a deeper look into the real and practical ways we are working every day to serve your communities

In this issue, we offer a high-level introduction to our Recovery-Centered Clinical System (RCCS), the larger recovery system we created more than thirteen years ago. It underpins everything we do and has scaled with us over time.

If you’re interested in the RCCS and where to begin, we also dive more deeply into power dynamics and program culture. These are two important levers that help recovery come alive at the one-on-one, individual relationship level. We also share some lessons and practices we've discovered that you might want to experiment with in your settings as well.

Finally, the RCCS is effective with people who come from very challenging backgrounds and in a wide variety of program settings. David Heffron, Vice President of Operations, chairs Telecare's RCCS Steering Committee, which has created two handouts to give you greater insight into what Telecare is doing and what's possible: 

If you have any questions for David about the RCCS, please let us know. We get a lot of inquiries and are happy to share our learning. 

And finally, we're pleased to announce the appointment of David Kears to Telecare's Board of Directors.

All the best,
Faith Richie, SVP of Development, Telecare Corporation